Salt Lake Marriott Downtown at City Creek

This hotel offers a prime urban experience, particularly noted for its direct access to the City Creek Center, a signature feature that places guests at the heart of downtown shopping and dining. It is an ideal choice for business travelers attending conferences at the nearby Salt Palace Convention Center, as well as shoppers and sightseers eager to explore the city's main attractions on foot. The hotel consistently receives praise for its cleanliness, comfortable accommodations, and the attentive service provided by its staff. For those planning a visit, it is advisable to inquire about ongoing renovations and consider requesting a room on a higher floor or away from street-facing sides to mitigate potential noise.

Facilities & Amenities
Guests find the hotel's facilities generally convenient, including a Starbucks in the lobby for quick coffee needs and a well-equipped fitness center that is accessible 24/7. Many appreciate the presence of a concierge lounge for elite members, offering breakfast and evening bites. However, a significant number of guests express disappointment over the absence of a swimming pool, a feature some expected given the hotel's branding or website imagery. Another common point of contention is the charge for Wi-Fi, which many feel should be complimentary. Some guests also report issues with non-functional ice machines on various floors and occasionally slow or out-of-service elevators, which can lead to crowding.

Cleanliness & Room Comfort
The hotel consistently earns high marks for its cleanliness, with many guests describing rooms as spotless and immaculate. Most guests find the beds comfortable and the rooms spacious, often appreciating the updated and modern decor resulting from recent renovations. However, feedback on room comfort is mixed regarding specific features. A recurring complaint centers on the shower design, which often features a half-glass wall that allows water to spray onto the bathroom floor, making it wet and potentially cold. Some guests also report issues with noise from the street, nearby clubs, or ongoing construction, which can impact sleep quality. Additionally, some older bathrooms are noted for issues like slow drains, mold, or inadequate lighting.

Dining & Food Quality
Feedback on dining options is varied. The Starbucks in the lobby is widely appreciated for its convenience and service. The hotel's bar and lounge areas generally receive positive comments for their cozy atmosphere, friendly bartenders, and good drink selections. Room service is also frequently praised for its prompt delivery and the friendliness of the staff. However, the main restaurant receives considerable criticism. Many guests describe the food, particularly the breakfast buffet, as overpriced, of poor quality, and limited in variety, with some specifically mentioning unappetizing options like powdered eggs. Service in the restaurant can also be slow or inattentive, and some guests note a lack of vegetarian or vegan options.

Location & Accessibility
The hotel's central location is a major highlight for most guests, offering exceptional accessibility to downtown attractions. It is ideally situated directly across from the Salt Palace Convention Center, making it highly convenient for conference attendees. Guests also appreciate its immediate proximity and direct access to the City Creek Center, providing abundant shopping and dining options within easy walking distance. Other popular destinations like Temple Square and the Delta Center are also just a short stroll away. While the location is praised, a significant number of guests express dissatisfaction with the high cost of parking, whether self-park or valet, as it is not included in the room rate.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the efficiency and welcoming nature of the front desk staff during check-in and check-out, noting their willingness to go above and beyond to assist with various requests. The valet service is frequently commended for its speed, professionalism, and the helpfulness of the attendants with luggage. Housekeeping is generally described as thorough and responsive. While most interactions are positive, some guests report isolated instances of unhelpful or inattentive staff, particularly in the restaurant or at the front desk, and some express frustration with how billing issues are handled.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, which means some areas or rooms may be newer and more updated than others, though this can also lead to occasional construction noise. A unique offering is the provision of doughnuts and flavored water in the lobby, which many guests enjoy. Some guests have noted that the refrigerators in rooms may not function consistently, and there is no microwave available in standard rooms. Furthermore, some guests have experienced issues with unexpected extra charges or billing discrepancies, requiring follow-up with management. Noise from street events or nearby establishments, particularly on weekends, can be a significant concern for rooms facing those areas.