Hotel San Lorenzo Boutique

The hotel's signature feature is its exceptional central location, nestled within the historic old town, making it an ideal base for sightseers and couples seeking to explore the city on foot. Guests consistently highlight the hotel's cleanliness and the spaciousness of its rooms, often noting their quiet ambiance despite being in a bustling area. The friendly and helpful staff are frequently praised for their attentive service, contributing significantly to a positive stay. This hotel is particularly well-suited for families due to the generous room sizes and its convenient access to attractions. To enhance your experience, it is advisable to be aware of the pedestrian-only access to the hotel, which may require a short walk with luggage, and to explore the numerous nearby cafes for diverse breakfast options.

Facilities & Amenities
The hotel offers several convenient amenities to enhance guest comfort. Many rooms are equipped with a coffee machine or kettle, along with complimentary coffee pods, tea bags, and bottled water, which guests appreciate. An elevator is available for easy access to all floors. Some specific rooms feature a jacuzzi or bathtub, providing a luxurious touch. However, feedback on other facilities is mixed; while Wi-Fi is available, some guests reported it to be inconsistent or slow, making it unsuitable for business needs. A recurring concern is the air conditioning, which some found to be centrally controlled and not always operational, leading to uncomfortable room temperatures, especially during warmer periods. Additionally, several guests noted issues with mini-fridges not working and shower pressure being low or problematic.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as very well-maintained and spotless. The room condition is generally positive, with many guests appreciating the spaciousness and high ceilings that contribute to an airy feel. Some rooms also feature pleasant balconies. However, feedback on bed comfort is divided; while many found the beds large and comfortable, a notable number of guests reported hard mattresses or older beds that impacted their sleep quality. Regarding noise levels, most guests found their rooms to be quiet and tranquil, especially those facing internal courtyards or on higher floors. Conversely, some experienced street noise, particularly on lower floors, or disturbances from neighboring rooms and early morning cleaning activities. The bathroom size is often praised, though some guests noted issues with shower doors or a general need for updates.

Dining & Food Quality
The hotel offers a breakfast option, though guest feedback on its quality and value is mixed. Some guests found the breakfast to be good, complete, and a decent value for the price, appreciating the fresh orange juice and variety of sweet and savory items. However, a significant number of guests described the breakfast as basic, simple, or having limited choice, often suggesting that better and more varied options are available at nearby cafes. The breakfast room itself received some criticism, with mentions of it being small, cold, or having an unpleasant odor, leading some guests to prefer dining elsewhere. Despite this, the convenience of having breakfast available on-site, and in some cases, the option for in-room breakfast, was noted by a few.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, described as perfectly central and situated in the heart of the old town. Guests appreciate being within easy walking distance of numerous key attractions, including the historic center, the cathedral, Mercado Central, and Plaza de la Reina. Its position in a pedestrian zone contributes to a quiet atmosphere, yet it remains highly accessible to public transport, with bus stops and taxi availability nearby. However, this pedestrian-only access presents a challenge for guests arriving by car, as parking is noted as difficult and often requires finding a public car park some distance away, necessitating a walk with luggage to the hotel. Despite this, the convenience of exploring the city on foot from this prime spot is a major draw.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming demeanor of the reception team, who are often described as going above and beyond to provide local recommendations, assist with taxi bookings, and address guest inquiries. The housekeeping staff are also commended for maintaining a high standard of cleanliness in the rooms. While most interactions are positive, feedback on problem resolution is mixed; some guests reported that staff were quick to address issues like room changes, while others experienced difficulties with certain maintenance requests, such as non-functional air conditioning or mini-fridges. Overall, the professional and caring service provided by the team significantly contributes to a pleasant stay.

Additional Information
Guests should be aware that some common areas of the hotel, particularly the lobby and areas near the elevator, have been noted by several visitors to have an unpleasant odor, sometimes described as a drain-like smell, which can be noticeable upon entry. While the rooms are generally clean and comfortable, some guests feel that the overall property, despite its charm, could benefit from a more comprehensive update or refurbishment to address signs of wear and tear in older sections. A significant point of concern for some guests has been the hotel's cancellation and booking policies, with several reports detailing difficulties in securing refunds or flexible date changes, even in exceptional circumstances. It is advisable for guests to thoroughly review these policies prior to booking to ensure they align with their travel plans and expectations.