Hotel San Vicente

This hotel is highly regarded for its excellent location, placing guests within easy reach of Fifth Avenue, the beach, and various dining and shopping options. Its signature feature is its unparalleled proximity to the city's main attractions and transit hubs, making it an ideal choice for sightseers, adventure travelers, and budget travelers seeking convenience and value. While many guests appreciate the hotel's economic pricing and basic yet functional accommodations, feedback on staff and room condition is notably mixed. The hotel is well-suited for those who primarily need a comfortable place to sleep after exploring the city. To enhance your stay, it is advisable to manage expectations regarding certain amenities and be aware of potential noise from other guests or nearby construction.

Facilities & Amenities
The hotel features a pool area that is generally described as small, clean, and pleasant, offering a relaxing spot for guests. However, some visitors reported the pool water being murky or cold, and occasionally unusable due to maintenance or being occupied by large groups. Wi-Fi connectivity receives mixed reviews; while some found it adequate, many noted it was spotty, slow, or did not reach all rooms, particularly those further down the hallways. Some rooms are equipped with a kitchenette, including a sink, refrigerator, and electric stove, which is a convenient feature for longer stays. Guests should be aware that there is no elevator, requiring guests to use stairs, and some rooms have a safe that may incur an extra charge or be out of order.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests found their rooms to be clean, spacious, and equipped with comfortable beds and spotless bedding, ensuring a restful night's sleep. The air conditioning is frequently praised for being effective and top-tier. However, a significant number of reviews mention that rooms appear old and in need of maintenance, with issues such as moisture on walls, peeling paint, and general wear. Some bathrooms are described as very small, lacking basic amenities like hand soap, and occasionally having a persistent bad odor or issues with hot water availability. Noise levels from hallways, other guests, and nearby construction are a recurring concern, impacting the tranquility of the rooms.

Dining & Food Quality
The hotel features an on-site restaurant, Cafe 8, which receives positive remarks for its food quality and service. Guests who experienced the breakfast often describe it as delicious, enjoyable, and offering abundant portions, providing excellent value. The restaurant itself is noted for being comfortable and having a pleasant atmosphere, making it a convenient option for meals. While some reviews indicated that breakfast was included in their stay, others mentioned it was not, suggesting a potential variation in booking packages. Overall, the dining experience is a highlight for many visitors, with the staff in the restaurant often praised for their attentiveness.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is conveniently situated within easy walking distance of Fifth Avenue, the beach, and the ADO bus station, making it ideal for exploring the city's main attractions, dining, and shopping areas. Guests appreciate being close to everything, including various restaurants and bars. The proximity to the ferry terminal for trips to Cozumel is also a significant advantage. While the location is highly praised for its convenience, some guests noted that parking facilities are very limited, with space for only a few vehicles, which could be a consideration for those traveling with a car.

Staff & Service
Feedback regarding staff & service is notably mixed. Many guests commend the friendly staff for being super accommodating, helpful, and attentive, contributing to a positive experience. The check-in process is often described as trouble-free and quick. However, a considerable number of reviews express dissatisfaction, particularly with reception staff, citing instances of rudeness, unhelpfulness, lack of empathy, and unprofessionalism, especially during the night shift. Some guests reported issues with reservation handling, attempts to charge more than the booked rate, or a lack of accountability for lost items. Despite these concerns, the housekeeping staff generally receives praise for maintaining cleanliness.

Additional Information
Guests should be aware of certain hotel policies and conditions that are frequently mentioned in reviews. A notable stain policy indicates that guests may be charged a significant fee for any stains on sheets or towels. Furthermore, the hotel reportedly applies card payment fees, with some guests mentioning an extra charge for using credit or debit cards. Some visitors also noted that the hotel does not issue a formal proof of stay. Room window views can be limited, with some rooms facing a wall or a storage area, and lacking natural light. There are recurring mentions of construction noise from outside the hotel, which can be disruptive. Lastly, some guests reported issues with towel service not being readily available without requesting full room cleaning, and a lack of complimentary drinking water in the rooms.