Santa Cecilia Resort & Spa I

This hotel is highly regarded for its excellent dining options, particularly the comprehensive breakfast and dinner buffets, which receive consistent praise for their variety and quality. Guests frequently highlight the attentive and friendly staff, who contribute significantly to a welcoming atmosphere. Its convenient location near the city center is another major draw, making it an ideal base for exploring. The hotel offers a comfortable stay for various traveler types, including families seeking engaging amenities and good food, couples looking for a relaxing getaway, and groups of friends enjoying a social and convenient base. To enhance your experience, it is advisable to confirm specific room amenities and conditions upon arrival, and be aware of the parking situation, as it is a recurring topic in guest feedback.

Facilities & Amenities
The hotel offers a range of facilities, including a pleasant outdoor pool and a heated indoor pool, though feedback on the latter's temperature is mixed, with some guests finding it too cold. A jacuzzi and sauna are also available as part of the spa area, which some guests note could benefit from better maintenance and cleanliness. The lobby and common areas are generally described as spacious and well-kept, providing comfortable spaces for relaxation. While free Wi-Fi is available, some guests report inconsistent signal strength in their rooms. The hotel also features a gym, though some equipment is noted as needing renewal. The presence of an elevator is appreciated for accessibility, and some rooms are equipped with hydromassage tubs, adding a touch of luxury.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many describe the rooms as spacious, bright, and generally comfortable, with some praising the beds for a good night's sleep. However, a significant number of reviews point to issues with room condition and maintenance. Concerns include broken mirrors or windows, stained towels or comforters, and visible humidity or mold. Bathrooms are frequently mentioned as being small, old, and in need of repair, with issues like broken shower doors, clogged drains, or inconsistent hot water. Some guests also reported noise levels from common areas or outside, and occasional problems with air conditioning or the presence of insects.

Dining & Food Quality
The hotel's dining options consistently receive high praise from guests. Both the breakfast and dinner buffets are highlighted as excellent, offering a wide variety of choices and high-quality food. Guests appreciate the extensive selection of dishes, with many noting the delicious flavors and freshness. The hotel also provides a minuta service for lighter meals and snacks during the day, which can even be delivered to the pool area for added convenience. While the overall feedback is overwhelmingly positive, a few guests mentioned minor points such as the coffee quality at breakfast or the occasional need to reheat food, but these are isolated comments amidst widespread satisfaction with the culinary offerings.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of the city center, typically just three to five blocks away. This proximity makes it highly convenient for exploring local attractions, shopping, and dining without the need for transportation. The surrounding area is generally described as quiet, contributing to a peaceful stay. However, parking is a frequently mentioned concern. The hotel's parking is an uncovered lot located across the street, which is not exclusive and has been associated with security concerns, including reports of vehicle break-ins. Guests also note the lack of shade in the parking area and the inconvenience of moving cars due to how they are parked.

Staff & Service
The staff at this hotel consistently receives outstanding praise, being described as excellent, friendly, kind, attentive, and highly professional. Guests frequently highlight the reception staff, waitresses, and housekeeping for their helpfulness and willingness to go above and beyond to ensure a pleasant stay. The check-in process is often noted as quick and efficient. Many reviews emphasize the staff's positive attitude and their dedication to resolving any issues that arise, contributing significantly to the overall positive guest experience. While there are a few isolated comments regarding specific staff members, the overwhelming sentiment is one of appreciation for the exceptional service provided across all departments.

Additional Information
The hotel operates a pet-friendly policy, which is appreciated by guests traveling with their companions, though some note that the rules for pets are quite strict and suitable outdoor areas are limited. Guests should be aware that the heated indoor pool and spa area do not have internal access, requiring guests to go outside to reach them, and bathrobes are not provided for this purpose, which can be inconvenient. In the event of a power outage, the hotel does not have a generator, which has led to discomfort for some guests. Additionally, some guests have reported issues with unexpected charges or fees not clearly explained at booking, such as for water not consumed.