Santa Clara

This hotel offers a memorable stay, primarily distinguished by its prime central location in Oviedo, making it exceptionally convenient for exploring the city on foot. Guests consistently highlight the friendly and attentive staff as a major asset, contributing significantly to a positive experience. The hotel is also notably pet-friendly, welcoming furry companions without weight restrictions, which is a significant draw for pet owners. Its consistent cleanliness and generally good value for money make it an attractive option for sightseers and budget-conscious travelers looking for a comfortable base. For couples seeking a convenient and welcoming city break, the hotel provides a cozy atmosphere. To enhance your stay, consider bringing your own pillow if you have specific comfort preferences, and be aware that parking is available nearby for an additional fee.

Facilities & Amenities
The hotel provides essential facilities, though some aspects receive mixed feedback. While a terrace is available and appreciated by some, the elevator has been noted to be out of service occasionally, particularly on Sundays when reception is not staffed. Wi-Fi is available, but some guests reported slow speeds. Rooms are equipped with toiletries, and heating is present, though some guests initially found their rooms cold upon arrival. There is no air conditioning, which could be a concern during warmer months. Guests also mentioned issues with TV remotes or signal interference, and some found the wardrobes to be small or dated. Soundproofing is a common concern, with noise from both the street and adjacent rooms frequently reported. Some guests reported isolated issues with pests in specific rooms, which the hotel was aware of.

Cleanliness & Room Comfort
Guests overwhelmingly praise the hotel's cleanliness, describing rooms and bathrooms as spotless and well-maintained. However, feedback on room comfort and size is mixed. While some found their rooms spacious and comfortable, others described them as small or basic, particularly attic rooms which sometimes lacked windows. Bed comfort also varied, with some guests enjoying comfortable beds and pillows, while others found mattresses too soft, springs noticeable, or pillows too thin. Bathroom facilities are generally clean, but some guests noted very small shower cubicles, issues with showerheads, or noisy cisterns. A significant recurring issue is noise levels, with guests frequently reporting disturbances from street activity, especially from nearby bars late at night, and poor soundproofing between rooms, leading to noise from neighbors and plumbing.

Dining & Food Quality
The hotel features a cafeteria and bar that receive varied feedback. While some guests appreciate the convenience and quality of the coffee, particularly the Dromedario brand, and find the bar to be good, the service at the cafeteria often receives strong criticism. Many guests reported extremely slow service, with long waits for orders, and some experienced rude staff interactions. Specific complaints included cold coffee and burnt croissants. Additionally, breakfast is not always included in the room rate and may not be available before 8:30 AM, or at all on Sunday mornings, requiring guests to seek dining options outside the hotel.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests within easy walking distance of virtually all major attractions and amenities in Oviedo. It is ideally situated near the Cathedral, Calle Gascona (known for its cider bars), Calle Uría for shopping, and the old town. The train station and a city park are also just a few blocks away, making it convenient for both local exploration and wider travel. Parking is available in a paid garage directly across the street, offering a convenient solution for guests arriving by car, though it incurs an additional daily fee. The surrounding area is lively, providing numerous dining and entertainment options right at the doorstep.

Staff & Service
The staff at this hotel consistently receives exceptional praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend their professionalism and willingness to go above and beyond, such as accommodating early check-in requests, allowing late check-out, and assisting with luggage storage after check-out. The pet-friendly service is particularly highlighted, with staff welcoming pets without any weight discrimination. While the overall service is highly rated, some guests reported less positive experiences with the night reception, citing instances of unhelpful or rude interactions, especially when issues like a broken elevator arose late at night.

Additional Information
Guests should be aware of the hotel's pet policy, which, while very welcoming to animals, does not permit pets inside the hotel's cafeteria. The hotel does not operate with a 24-hour reception, particularly on Sundays, meaning guests need to use a specific entry code to access the building. There have been recurring reports of the elevator being out of order, which can be inconvenient, especially when staff are not present to assist. Furthermore, the absence of air conditioning in the rooms is a notable point, which could impact comfort during warmer periods. Some rooms, particularly those located in the attic, may also lack traditional windows.