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Hotel Santa Maria (Cancun, Mexico)

Hotel Santa Maria (Cancun, Mexico)

About Hotel Santa Maria

Santa Maria consists of air-conditioned en-suite rooms and suites. It is located in the central downtown area of Cancun. Rooms feature LCD TV, free Wi-Fi and complimentary toiletries for the bathroom. Upgrades in the deluxe suite include a modern bathroom with floor to ceiling tiles. Long and short-term stays are welcome. Utilities costs are included in the tariff and Santa Maria is pet friendly. Communal services include the 24-hour front desk and free, secure, parking for guest vehicles. There are also, free international telephone calls and an optional airport shuttle service. Continental breakfast is complimentary and/or for guests in a hurry, there are several Subway outlets in this vicinity. Restaurants include Isla Contoy and A la Burger. Super Aki and Commercial Mexicana are among the locally based supermarkets. All within close proximity are Iglesia de Cristo Rey, Fernando Toro Valenzuela Stadium and Mercado 23.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool(Unavailable)
  • Spa(Unavailable)
  • Parking
  • Pets (Unavailable)
  • A/C
  • Restaurant(Unavailable)
  • Hotel bar(Unavailable)
  • Gym(Unavailable)

Rating overview

trivago Rating Index based on 883  reviews from:
  • Hotels.com(7.0/10)
  • LocationOkay  (6.9 / 10)
  • RoomsGood  (7.6 / 10)
  • ServiceVery good  (8.2 / 10)
  • CleanlinessGood  (7.7 / 10)
  • Value for moneyExcellent  (8.5 / 10)

Positive Reviews


Basic, but good value.

The tourist/traveller, expecting to find all the standard frills of an expensive hotel, will be a bit shell-shocked here. There's no attempt to glamourise what is basic and functional accommodation. The cost is a pleasant surprise though … and financial surprises continue to impress because this downtown hotel is outside the expensive Hotel Zone. Prices are geared to ‘locals' rather than visitors! Breakfast here is surprisingly good.


Extreme staffing.

Depending upon the staff member's individual outlook, they are either very friendly and helpful - or unfriendly, unco-operative and clearly don't want to work here. The friendly ones, though, are great.


Good location for essentials.

There's a great supermarket very nearby; Sorianna. The bus stop takes you to the ferry (*Isla Mujeres) and Wal-Mart. From the bus station, you can get to the airport and Playa del Carmen … but it's a bit of a journey. A real local treasure is the low-cost  restaurant, Loncheria 3 Reyes. It's in a side alley off the hotel street. Brilliant!

Negative Reviews


The plumbing is awful.

It's clear that massive investment is needed ... not to include tourist frills ... but to rectify basic problems. These include very dodgy plumbing which results in the toilet flooding not very nice stuff all over the floor and into personal luggage! *Paying that bit extra for a Hotel Zone base looks quite appealing now.


A scary location.

The area is very seedy with strange characters hanging around. Not a place where you'd want to stay if travelling alone. It's miles and miles away from the tourist haunts so the money you save by staying outside the Hotel Zone is gobbled up in transport costs.


‘Dirt' cheap

There's mould in the bathroom, bedding is dirty and the mattress is rock-hard.

All amenities

Property amenities
  1. Entrance hall/lobby
  2. Express check-in
  3. Parking
  4. Terrace
  5. Non-smoking rooms
  6. Computer with internet
  7. 24-hour reception
  8. Snack bar
  9. WiFi in public areas
  10. Room service
  11. Doctor on site
  12. Free WiFi in public areas
Room amenities
  1. Balcony (upon inquiry)
  2. Shower
  3. Openable windows
  4. Television
  5. Electric kettle
  6. Air conditioning
  7. Cosmetic mirror
  8. Minibar
  9. Desk
  10. Telephone
  11. Cable TV
  12. WiFi
  1. Accessible parking

Arrival / Departure

  1. Check in: 15:00


Avenida López Portillo y Torcasita, SM63 , 77513 , Cancun , Mexico
Telephone: +52(998)8924404 | 

Frequently Asked Questions about Hotel Santa Maria

  • Is there a pool area at Hotel Santa Maria?

    No, Hotel Santa Maria doesn’t offer pool areas.

  • Are pets allowed at Hotel Santa Maria?

    No, Hotel Santa Maria doesn’t allow pets.

  • Is parking available at Hotel Santa Maria?

    Yes, Hotel Santa Maria provides Parking, Accessible parking for guests.

  • Where is Hotel Santa Maria located?

    Hotel Santa Maria is located in Avenida López Portillo y Torcasita, SM63, 77513, Cancun, Mexico.

  • Which popular attractions are close to Hotel Santa Maria?