Savoy - IHCL SeleQtions

The hotel offers a unique retreat, distinguished by its status as a nearly 200-year-old heritage property that beautifully preserves its old-world charm while providing modern comforts. Its lush green landscapes and innumerable colorful flowers create a serene and picturesque environment, making it a memorable destination that transports guests to a more elegant time. This tranquil oasis is particularly well-suited for families seeking engaging activities for children, couples desiring a romantic and relaxing escape, and history enthusiasts who appreciate its rich past and unique ambiance. Guests consistently highlight the exceptional hospitality of the staff and the comfortable accommodations. To enhance your stay, consider taking advantage of the evening bonfires and organized games, which are a popular highlight, and explore the extensive, well-maintained gardens for a truly rejuvenating experience, often described as a "heavenly" escape.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience, particularly catering to families. A significant highlight is the array of kid-friendly activities, including rabbit feeding, fish feeding, and pony riding, which are consistently praised by parents. Guests can also enjoy cycling within the expansive property. In the evenings, a popular gathering point is the bonfire area, often accompanied by games organized by the staff, fostering a lively atmosphere. While some guests found the gym adequate for a full-body workout, others noted it was not entirely up to par. The hotel also features a spa, with many guests reporting relaxing and excellent experiences. A notable modern amenity is the 60KWA fast EV charging port, a significant convenience for electric vehicle owners. Free Wi-Fi is available, with reports of a strong signal throughout the property.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, noting that rooms and common areas are immaculately maintained. The rooms are generally described as comfortable and well-kept, with many appreciating the signature linen and thoughtful touches like floor heating and the option for a fireplace to be lit on request, adding a cozy, rustic charm. While some standard rooms and bathrooms are considered comfortable, a few guests found them not very spacious, and some bathrooms were described as old-fashioned but neat, or in some isolated cases, unpleasant. Beds are frequently highlighted for their comfort, ensuring a restful night's sleep. However, a few reviews mentioned issues with noise levels from neighboring rooms or the common pathway, and some rooms were noted to have small or no substantial windows, impacting natural light and ventilation.

Dining & Food Quality
Feedback on the hotel's dining experience is generally positive, though with some mixed sentiments regarding variety. Most guests praise the food quality, often describing it as excellent, delicious, and up to Taj standards, with particular commendation for North Indian cuisine and local dishes like Badaga Thali. The breakfast spread is frequently highlighted as good, sumptuous, and varied, offering ample options. However, some guests found the overall buffet options limited or the taste below expectations, and a few noted slow service in the restaurant, possibly due to understaffing during peak times. The bar is available, though some guests found the alcohol prices to be high and the ambiance affected by bright lighting and tired furniture. Despite minor criticisms, many guests found the dining experience satisfying, with chefs often accommodating special requests.

Location & Accessibility
The hotel boasts a prime location that is both central and offers a scenic view, yet manages to remain secluded from the city's hustle and bustle, providing a peaceful retreat. Guests appreciate its proximity to the main center of Ooty, making it convenient for exploring. However, some reviews mention that the narrow lane leading to the entrance can be a bit challenging, and while it's centrally located, it might not be directly in the most vibrant part of the city, with some guests noting it's not close to the "center" or that the surrounding area can be crowded. There are also comments about the lack of a pedestrian way for walking outside the property. Despite these minor points, the overall consensus is that the hotel's location offers a good balance of accessibility and tranquility.

Staff & Service
The hotel consistently receives high praise for its exceptional staff and impeccable service. Guests frequently describe the team as courteous, friendly, helpful, and attentive, often going above and beyond to ensure a comfortable and memorable stay. The check-in process is noted as warm and efficient, and housekeeping is consistently lauded for its thoroughness and professionalism. Many reviews highlight the staff's ability to anticipate needs and provide personalized attention, making guests feel genuinely welcomed and cared for. The hotel's pet-friendly service is particularly commended, with staff providing excellent support, including separate dining spaces for guests with pets. While the vast majority of feedback is overwhelmingly positive, a few isolated instances of rude or uncooperative behavior from some booking or reception staff were reported.

Additional Information
A significant and highly appreciated aspect of the hotel is its pet-friendly policy, which extends to providing excellent support for furry companions, including separate dining areas and even a dedicated pet food menu. This makes it an ideal choice for guests traveling with animals. The property's deep heritage is also a recurring theme, with guests often remarking on its nearly two-century-old history and how it has been immaculately maintained to retain its vintage ambiance. The hotel also offers unique touches like a post box on-site, allowing guests to send postcards globally, adding a nostalgic element to their stay. Guests should be aware that while the hotel is a tranquil oasis, some rooms may have limited natural light due to their design.