Savoy

The hotel is celebrated for its historic and classic interior design, offering a luxurious ambiance that transports guests to a bygone era. Its prime central location is a significant draw, placing visitors within easy reach of major city landmarks. Guests frequently commend the spacious rooms, the generally attentive staff, the excellent breakfast experience, and the presence of a large swimming pool. This blend of historical elegance and modern convenience makes it an ideal choice for sightseers and couples seeking a romantic getaway, as well as families and business travelers who value accessibility and comfort. To ensure a more peaceful stay, it is advisable to request a room away from potential external noise sources, and guests should confirm their room type upon check-in to prevent any discrepancies.

Facilities & Amenities
Guests generally appreciate the range of facilities available, including a large swimming pool and a gym. While the pool is often described as spacious and clean, some guests found the water to be quite cold, and a few noted minor maintenance issues like rusty grates in the spa zone. The gym is considered adequate for workouts, though some found its location or size less than ideal. Wi-Fi is available, but its stability can be inconsistent. A common concern among guests is the effectiveness of the air conditioning, with many reporting that rooms, especially those with high ceilings, do not cool sufficiently, making the indoor temperature less comfortable than desired. Additionally, the mini-bar has been a source of frustration for some, as it was found to be locked or not functioning correctly, requiring assistance from staff to resolve.

Cleanliness & Room Comfort
The cleanliness of the rooms is largely praised, with many guests highlighting the immaculate bathrooms and fresh linens. Rooms are often described as spacious and well-equipped, featuring amenities such as a kettle, tea, and a full set of cosmetics, including bath salts, which are appreciated touches. However, some guests have noted that certain aspects of the room decor, such as carpeting and curtains, appear outdated or show signs of wear, and some reported issues with dirty windows or a general "smell of old." While many find the beds comfortable, a notable number of guests have found the mattresses to be too firm, impacting their sleep quality. A significant concern is the noise levels within the rooms, particularly from external sources like nearby night bars, street activity, and a wedding hall on the premises, which can disrupt sleep, especially in rooms on lower floors or facing the street.

Dining & Food Quality
The breakfast experience receives mixed but generally positive feedback. Most guests praise the variety and quality of the food, often highlighting the elegant setting, the presence of a live pianist, and the availability of champagne, which adds a luxurious touch. However, some guests have expressed disappointment, citing issues such as a limited selection of certain items, items running out quickly, or the perceived low quality of some offerings like cheese. Service during breakfast can also be slow, with guests needing to repeatedly request refills or specific items. The main restaurant is generally well-regarded for its food quality and atmosphere. In contrast, the bar service has drawn criticism from several guests, who describe the staff as slow and unfriendly, creating an unwelcoming atmosphere, leading some to seek dining and drinking options outside the hotel.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it exceptionally convenient for guests exploring the city. It is situated within easy walking distance of many iconic landmarks, including Red Square, the Bolshoi Theatre, and the Central Children's Store (CDМ). Guests appreciate being close to various restaurants and shopping areas, with Lubyanka and Myasnitskaya Street also nearby. This prime position allows guests to immerse themselves in the city's vibrant atmosphere without needing extensive travel. The hotel's accessibility to public transportation is also a significant advantage, though specific details about transit links are not extensively mentioned. There is no significant feedback regarding parking facilities, suggesting it is either not a major concern for guests or not a prominent feature of the reviews.

Staff & Service
The staff generally receives high praise for their helpfulness, friendliness, and attentiveness. Many guests commend the English-speaking personnel who provide assistance with directions and other needs, contributing to a welcoming atmosphere. The housekeeping service is frequently noted as excellent, with rooms maintained to a high standard without disturbing guests. However, feedback on the check-in process is mixed; while some found it efficient, others experienced delays, including being denied early access to their rooms even when pregnant. There are also instances where guests reported issues with reception staff being unhelpful in resolving room-related problems, such as noise or air conditioning malfunctions, or even discrepancies in room types booked versus received. The bar staff, in particular, are singled out for slow and seemingly indifferent service.

Additional Information
Guests are consistently drawn to the hotel's historic and classic interior design, which many describe as luxurious and reminiscent of a bygone era, contributing significantly to its unique charm. However, some practical considerations are worth noting. The presence of a wedding hall on the ground floor can lead to significant noise disturbances, particularly for rooms located nearby. A point of contention for several guests is the extremely high cost of the laundry service, which some found to be disproportionately expensive. While the hotel aims to provide a luxurious experience, some guests reported difficulty obtaining bottled water without repeated requests. Additionally, attempts to secure early check-in are often unsuccessful, and some guests celebrating special occasions like anniversaries felt their events were not adequately acknowledged or supported by the hotel.