Scottsdale Marriott Old Town

The hotel's most notable feature is its prime location in the heart of Old Town Scottsdale, offering unparalleled access to the area's vibrant dining, shopping, and entertainment scene. Guests consistently highlight the attentive and friendly staff as a major positive, contributing significantly to a pleasant stay. While many appreciate the spacious and clean rooms, a recurring theme is that the accommodations, despite their comfort, are dated and could benefit from a modern refresh. The hotel is an excellent fit for sightseers and couples looking to explore the area on foot, as well as business travelers attending conferences or meetings. Families also find the suite-style rooms accommodating. To make the most of your visit, be aware that some areas can be noisy, especially on weekends, and consider alternative parking options to avoid daily fees.

Facilities & Amenities
The hotel offers a range of amenities, though some are currently impacted by ongoing renovations. Guests can utilize a well-equipped fitness center that is noted as modern and up-to-date. The outdoor pool area is generally described as spacious and well-maintained, with a sparkling clean pool that opens early, providing a pleasant space for relaxation. However, it's important to note that the pool has been closed for renovations at times, and there is no longer a hot tub available. Some guests also mentioned the pool area appearing rundown with chipping concrete. For convenience, the hotel provides free laundry facilities with washers and dryers, and bikes are available for guests to use at no charge. While some rooms feature balconies, they often lack furniture, limiting their usability.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its clean rooms and common areas, emphasizing a high standard of hygiene. The beds are consistently praised for being exceptionally comfortable, ensuring a restful night's sleep. Many rooms are described as spacious and well-appointed, often featuring a separate living area, which is particularly appreciated by families. The bathrooms are generally found to be clean, with some guests noting good water pressure in the showers. However, a significant number of reviews indicate that the rooms are dated, with worn carpets, old fixtures, and a general need for renovation. Some guests experienced issues with air conditioning not working effectively, cold showers, or uncomfortable sofa beds. Noise from outside, including street noise and pool noise, is a common concern, impacting sleep quality for some.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The 2rd Ave Grill is frequently highlighted for its outstanding food quality, with many guests describing meals as seriously good and prepared with fresh ingredients. The breakfast offerings are often praised for their variety and taste, with options ranging from a continental breakfast to a more extensive hot breakfast buffet, though the latter often incurs an additional charge. The bar area is noted for its pleasant vibe and good drink selection, including popular espresso martinis, and sometimes features live music. However, some guests expressed disappointment with the restaurant service, describing it as slow or unresponsive. There were also concerns regarding the cost of breakfast and the limited hours of the bar and room service, which sometimes prevented guests from utilizing resort credits.

Location & Accessibility
The hotel's central location in the heart of Old Town Scottsdale is overwhelmingly cited as its greatest asset. Guests appreciate being within walking distance of numerous restaurants, bars, shops, and popular attractions like Fashion Square Mall and Scottsdale Stadium. This prime position makes it an ideal base for exploring the vibrant entertainment district without needing a car. While the location is highly convenient, parking at the hotel incurs a significant daily fee, which many guests find expensive. The underground parking garage is noted for having a narrow ramp and tight turns, which can be challenging for larger vehicles. Some guests successfully found free street parking nearby, offering a cost-effective alternative. The hotel's proximity to the lively area means that outside noise can be a factor, especially during evenings and weekends.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the front desk staff for their efficient check-in process, willingness to assist with requests, and welcoming demeanor, often offering chilled water upon arrival. Housekeeping is commended for maintaining clean rooms and tidying up daily. The bar staff are also noted for their personable and professional service, contributing to a positive experience. Many reviews mention specific instances of staff going above and beyond, such as assisting with lost items or providing thoughtful gestures for special occasions. While the majority of feedback on service is positive, a few guests reported isolated instances of rude front desk staff or slow service in the restaurant, which impacted their overall satisfaction.

Additional Information
Guests should be aware of a daily destination fee that is applied, which some find to be an unexpected charge upon arrival, though it can often be used as a partial credit towards hotel services. For Marriott Bonvoy elite members, there have been changes to complimentary breakfast policies, with some guests noting that only a continental option is included, requiring an additional payment for hot food. The hotel is undergoing a multi-year renovation, which may result in some construction noise or temporary closures of facilities like the pool or parking garage. While efforts are made to minimize disruption, guests should inquire about the current status of renovations. The hotel offers free laundry facilities, which is a convenient amenity for longer stays. Some guests have noted strong smells from the provided shampoo and soap, and a few reported issues with "floaters" in the water.