Selina Puerto Escondido

This hotel offers a unique, multi-level design built into a hillside, providing a jungle paradise ambiance and often stunning ocean views of Zicatela beach. Its signature feature is its vibrant social atmosphere and prime location, making it an excellent fit for social travelers, backpackers, and digital nomads seeking to connect with others. The property is also well-suited for younger travelers and party-goers due to its proximity to nightlife. Guests frequently highlight the engaging social activities and dedicated coworking spaces. To make the most of your stay, be prepared for numerous stairs to access rooms and consider bringing earplugs if you are sensitive to noise, as the area can be lively well into the night.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience, though their condition receives mixed feedback. Guests appreciate the reliable and fast Wi-Fi throughout the property, making it ideal for remote work. The dedicated coworking space is highly praised, offering individual booths for calls and a productive environment. There are two pools available for relaxation, though some guests note they can appear murky or dirty at times. The yoga and wellness area is a popular feature, offering classes and pleasant views. However, the communal kitchen is frequently criticized for being dirty, unequipped, and lacking basic utensils, which are reportedly available for rent. Some guests also mention that lockers in shared areas are in poor condition.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. While some guests find their rooms clean and comfortable, many describe them as old, worn, or lacking proper maintenance, with issues like loose flooring or mold. The unique "tipi" rooms are noted for being aesthetically pleasing but often very small and lacking space. Beds receive mixed reviews, with some finding them comfortable and others describing them as hard or having thin sheets. Pillows are also frequently mentioned as uncomfortable. A significant concern for many guests is the noise levels, stemming from nearby music venues, internal activities, or even water pumps. Air conditioning functionality is inconsistent, sometimes being noisy, weak, or centrally controlled. Bathrooms, both private and shared, are a common source of complaint, often described as dirty, moldy, having rusty showers, unpleasant sewage smells, or lacking hot water and proper ventilation. Some guests also report issues with pests like cockroaches, rats, or spiders.

Dining & Food Quality
The hotel's dining options generally receive positive feedback for their food quality and variety. The restaurant and bar are praised for serving delicious meals, with specific mentions of tasty tacos, chilaquiles, and seafood molcajete. Many guests appreciate the availability of good vegan options. The cocktails are frequently highlighted as excellent and well-prepared. While breakfast is offered, opinions are mixed; some find it good, but others note small portions, limited choices (often just eggs), or feel it's not worth the cost if included. Service at the restaurant and bar is largely described as friendly and attentive, contributing to a pleasant dining experience.

Location & Accessibility
The hotel boasts an excellent location directly across from Zicatela beach, offering convenient access to the sand and surf. Its central location places guests within easy walking distance of numerous nightlife venues, restaurants, and bars, making it ideal for those seeking a lively atmosphere. It also provides good accessibility from the airport. However, a major and frequently mentioned aspect of the hotel's accessibility is the presence of numerous stairs. Due to its multi-level, hillside construction, guests often face a significant climb to reach their rooms, which can be particularly challenging with luggage, as no elevator is available. While the views from higher rooms are often spectacular, the physical effort required is a recurring point of concern.

Staff & Service
Guest feedback on staff and service is notably mixed, often depending on the department. The front desk staff frequently receives negative comments, described as unhelpful, disorganized, dismissive, and sometimes rude, with some guests reporting issues with lost bookings or a perceived preference for international travelers. In contrast, the bar and restaurant staff are consistently praised for their friendly service, attentiveness, and efficiency, with many guests highlighting their positive interactions. The cleaning staff also generally receives good remarks for their helpfulness. However, the lack of luggage assistance despite the many stairs is a common complaint, and issues with check-in processes, such as early check-in requests or late check-out fees, are sometimes reported.

Additional Information
The hotel offers a variety of social activities and events, such as karaoke and yoga, which are appreciated by guests looking to meet other travelers, though some find them poorly organized or inconsistent. Guests should be aware that tour booking services offered by the hotel are often significantly more expensive than those found with outside vendors. A recurring concern is the water quality throughout the property, which some guests describe as salty, having a sewage smell, and being unsuitable for drinking or even brushing teeth. Furthermore, the hotel has a laundry policy that prohibits guests from hanging clothes to dry anywhere on the property, and there are no dedicated laundry facilities. A significant number of reviews highlight severe booking issues, including lost or canceled reservations and rooms advertised that reportedly do not exist, leading to considerable frustration and inconvenience for guests.