Selina San Miguel de Allende

This hotel is highly regarded for its unbeatable central location, placing guests directly in the heart of the city, just steps away from the main church and square. Its signature feature is the rooftop bar and restaurant, which offers stunning panoramic views of the city, particularly at sunset. This makes it an ideal choice for sightseers and couples seeking a vibrant and accessible base to explore. The hotel also caters to remote workers with its coworking spaces and is notably pet-friendly, accommodating guests traveling with their companions. To ensure a comfortable stay, guests are advised to bring earplugs due to potential noise from nearby venues and be prepared for numerous stairs as there is no elevator.

Facilities & Amenities
The hotel features a popular rooftop bar and restaurant that is a major draw, offering impressive views and a lively atmosphere. There is also a bar on the ground floor and a small coffee shop in the courtyard. For those needing to work, a coworking space is available. However, guests should be aware that the hotel does not have an elevator, meaning luggage must be carried up stairs, which can be challenging. Some rooms lack air conditioning, relying on fans which many guests found insufficient in warm, humid conditions. Basic in-room amenities like hairdryers and irons are often not provided and may need to be requested from the front desk.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed. While some guests found their rooms to be spacious and clean with comfortable beds, others reported issues such as dirty towels, dirty floors, and a general lack of consistent housekeeping. A significant number of reviews mention unpleasant sewage or drain smells in bathrooms, often attributed to poor ventilation and humidity. Many rooms are noted to lack outside windows, instead opening onto hallways, contributing to a muggy atmosphere. Noise levels are a frequent complaint, stemming from the rooftop bar, downstairs bar, street activity, church bells, and even staff noise, making it difficult for some guests to sleep. Issues with water pressure and the consistent availability of hot water were also commonly reported, with some guests experiencing cold showers or long waits for water to heat up.

Dining & Food Quality
The hotel's rooftop restaurant receives generally positive feedback for its food quality and drinks, with many guests enjoying the offerings and the accompanying views. The breakfast served in the courtyard or on the rooftop is often praised for its quality and convenience, though some guests found the portions to be small. The bar on the main floor is also popular for its drinks. However, some guests reported slow service and unhelpful attitudes from the waitstaff, particularly at the rooftop restaurant, leading to frustrating dining experiences.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, being just steps away from the main square and the iconic church. This prime position allows guests to easily walk to most shops, restaurants, and attractions in the city center. Public transportation and ride-sharing services are also readily accessible nearby. While the location is highly convenient for exploring on foot, parking is a significant concern. The hotel does not have its own parking and relies on an external valet service, which is often described as expensive, slow, and prone to issues, including reports of vehicle damage and liability disputes. Accessing the hotel by car can also be difficult due to its central, pedestrian-friendly setting.

Staff & Service
Guest experiences with staff and service are varied. Many reviews praise individual staff members for being friendly, helpful, and accommodating, particularly those in housekeeping and some front desk personnel who went out of their way to assist. However, a notable number of guests reported negative interactions with other staff, particularly at the front desk, describing them as unresponsive, unhelpful, or even rude and annoyed by guest requests. Communication with the hotel, especially via phone or messaging apps, is frequently cited as poor and unreliable. Concerns were also raised regarding privacy and unauthorized room entry by staff, leading to feelings of insecurity for some guests. The check-in process was sometimes reported as problematic, with issues like incorrect room assignments or unexpected delays.

Additional Information
Guests should be aware that the hotel is housed in an older building, which contributes to its charm but also means it may lack some modern conveniences and exhibit signs of wear and tear. There have been reports of billing discrepancies and unexpected charges on credit cards, which guests found difficult to resolve with the hotel's management. The hotel's policy regarding toilet paper disposal is that it should not be flushed, which some guests found inconvenient. While the hotel is pet-friendly, finding suitable outdoor areas for pets nearby can be challenging. The hotel occasionally hosts yoga classes on the rooftop, adding a unique wellness amenity.