Sercotel Codina

This hotel offers a memorable stay, particularly for pet owners due to its welcoming policy and provided amenities, and for beachgoers with its exceptional proximity to Ondarreta and La Concha beaches. Its signature feature is the blend of a tranquil residential setting with easy access to the city's vibrant attractions, making it ideal for leisure travelers and sightseers alike. Guests consistently highlight the hotel's remarkable cleanliness, comfortable accommodations, and the outstanding service provided by the staff. For families, the spacious rooms and convenient location near the beach are a significant draw. To enhance your visit, consider utilizing the efficient bus service directly outside the hotel for quick access to the Old Town, and be aware of the limited on-site parking options.

Facilities & Amenities
The hotel provides a range of facilities to enhance guest comfort, though some aspects receive mixed feedback. While Wi-Fi is available, some guests wished for coffee makers or kettles in their rooms, though reception can sometimes provide them. The mini-bar is present, but its functionality and pricing are not always clear. Rooms are equipped with a TV, often large and with access to platforms like YouTube, though some guests desired Netflix. A significant point of discussion is parking; the hotel has a very limited number of on-site spaces (often full and expensive), and guests frequently note the difficulty and cost of finding street parking or public garages nearby. The bar and cafeteria are generally only open for breakfast, disappointing guests who hoped for evening service.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as impeccable, spotless, and well-maintained. The beds are frequently highlighted as very comfortable, ensuring a restful sleep. Many rooms are noted for their spaciousness, particularly upgraded or triple rooms, offering ample space for guests. However, noise levels are a recurring concern; guests report disturbances from street noise, including traffic and garbage trucks, and from neighbor noise due to perceived poor soundproofing. The air conditioning system is a point of contention, often described as ineffective or only seasonal, leading to rooms being uncomfortably hot, especially in spring, forcing guests to open windows and contend with external noise. Bathrooms receive mixed reviews, with some finding them well-equipped and clean, while others describe them as somewhat outdated, small, or having issues like mold or high-set toilets.

Dining & Food Quality
The breakfast at the hotel generally receives positive reviews, with many guests describing it as good, excellent, and varied. The buffet typically offers a selection of pastries, fruits, cereals, eggs, bacon, and sausages, along with fresh orange juice and good coffee. Guests appreciate the availability of gluten-free options. However, the breakfast room itself is often mentioned as being located in the basement, lacking natural light and atmosphere, and can become messy or crowded during peak times. While the breakfast staff are widely praised for their friendliness and attentiveness, some guests observe that they can appear overworked due to high demand. The hotel's restaurant and bar facilities are noted for their limited operating hours, typically only open for breakfast service and not in the evenings.

Location & Accessibility
The hotel boasts a highly convenient location, particularly for those seeking proximity to the coast. It is situated just a few minutes' walk from Ondarreta beach and a short stroll to La Concha beach, offering easy access to the beautiful seafront promenade. While the Old Town is a longer walk (around 20-45 minutes), guests appreciate the direct bus stop located right outside the hotel, providing efficient public transport links to the city center and other attractions. The surrounding area is described as a pleasant, quiet residential area with convenient access to supermarkets, cafes, and restaurants. However, parking remains a significant challenge, with limited and expensive on-site options, and difficult street parking due to paid zones.

Staff & Service
The staff at this hotel consistently receive high praise for their exceptional service. Reception staff are frequently highlighted as incredibly friendly, helpful, attentive, and professional, providing valuable information and assistance with a welcoming demeanor. Guests appreciate their efficiency during the check-in process and their willingness to accommodate requests. The housekeeping team is also commended for maintaining high standards of cleanliness. Similarly, the breakfast staff are noted for their hard work and friendly interactions, contributing positively to the dining experience. The hotel's pet-friendly service is particularly well-regarded, with staff going out of their way to make animal companions feel welcome and providing thoughtful amenities. Overall, the dedication of the entire team to guest satisfaction is a recurring theme in reviews.

Additional Information
The hotel's pet policy is a notable feature, welcoming dogs with provided amenities such as a dog bed, bowl, and treats, though a significant daily fee is applied, which some guests find high. It's important to note that pets are not permitted in the main breakfast area and cannot be left unattended in rooms. The air conditioning policy is seasonal, meaning it may not be available during cooler months, leading to discomfort if temperatures rise unexpectedly. Guests should be aware that breakfast booking requires selecting a specific time slot in advance. While rooms include a mini-bar, its operation is not always clearly explained. Some guests have commented on the quality of certain toiletries provided. Additionally, despite efforts to mitigate it, street noise from traffic and garbage collection can be a disturbance, particularly at night.