Servatur Altamadores

This hotel is highly regarded for its spacious rooms and large balconies, many of which offer stunning sea views, providing a memorable backdrop for guests. It is particularly well-suited for couples and families seeking a relaxing getaway, as well as older guests who appreciate a tranquil environment. The hotel consistently receives praise for its generally good food quality and the exceptional friendliness and helpfulness of its staff. While the location on a hillside offers breathtaking vistas, guests should be prepared for a steep walk to the beach or town, making taxi service or the complimentary shuttle bus a convenient option. To maximize your experience, consider requesting a room on a higher floor for even better views, and be aware that the evening entertainment may be geared towards specific demographics.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and enjoyment. The pools, while described as medium-sized and sometimes cool, are generally clean and well-maintained, with a dedicated splash area for younger children. Most guests found sunbeds plentiful, though some noted a competitive "sunbed war" for prime spots, despite many rooms featuring private sunbeds on their balconies. Wi-Fi is reported as reliable throughout the property, ensuring guests can stay connected. For recreation, there is a small gym with adequate equipment, along with outdoor options like a football pitch, basketball net, and table tennis. An on-site supermarket near reception provides convenience for essentials, and a self-service bar is a popular feature for all-inclusive drinks.

Cleanliness & Room Comfort
Guest feedback highlights the spacious rooms and their general cleanliness, often described as bright and well-maintained. The comfortable beds are frequently praised, contributing to a restful stay, though some guests experienced issues with beds on wheels separating or found duvets to be too thin. Many rooms boast large balconies, some equipped with private sunbeds, offering a pleasant outdoor space. In-room amenities include effective air-conditioning and ceiling fans, a fridge, and a kitchen area, adding to the convenience. While some guests noted that the bathrooms appeared dated, they were generally found to be clean and functional, often featuring a spacious walk-in shower with good hot water. Noise levels are typically low, though a few guests reported early morning disturbances from cleaning staff.

Dining & Food Quality
The hotel's food quality receives largely positive remarks, with guests appreciating the variety and taste of the buffet offerings. Options frequently include fresh fish, various meats, and themed nights such as BBQ nights. Breakfast is particularly well-received for its selection, including popular items like pancakes. While the food is generally good, a common point of feedback is that dishes are often served lukewarm rather than hot. Snacks are available between main meals, though some found the selection limited. The self-service drinks bar is a convenient feature, offering a range of local spirits, wine, and beer, along with slushies. However, some guests expressed disappointment with the quality of certain beverages, describing cocktails as watery or sodas as flat. The hotel strives to accommodate vegetarian options and other dietary needs.

Location & Accessibility
Situated on a hillside location, the hotel provides stunning views of the surrounding volcanic landscape and Amadores beach. While the walk down to Amadores beach is short (5-15 minutes), the return journey is steep and challenging, especially for those with mobility issues. The hotel offers a convenient free shuttle bus service to both Amadores beach and Puerto Rico, which is also accessible by a longer walk or a short taxi service ride. Taxis are readily available and affordable for reaching nearby attractions or the Europa Centre. The elevated position ensures a quiet atmosphere, away from the main hustle and bustle, though some guests noted a lack of immediate surrounding amenities beyond the on-site supermarket. Free parking is available for guests with vehicles.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight the professionalism and accommodating nature of the reception staff, who are quick to resolve any issues. The restaurant staff are commended for their hard work and pleasant demeanor, ensuring a positive dining experience, though some guests observed them being overwhelmed during peak times. Cleaning staff are noted for their efficiency and for maintaining spotless rooms. While most interactions with lifeguards are positive, some guests found their enforcement of pool rules to be overly strict, particularly regarding inflatables. The animation team receives mixed reviews; some guests appreciate their efforts and energy, while others found the entertainment weak, repetitive, or primarily geared towards English-speaking guests.

Additional Information
The entertainment quality is a frequently discussed topic, with many guests finding it to be weak, repetitive, or lacking atmosphere, often consisting of bingo and tribute acts without a dedicated indoor performance space. The sunbed availability around the pool can be a point of contention, with some guests reporting "sunbed wars" and early morning towel placements, while others found ample loungers. The overall hotel atmosphere is generally described as quiet and relaxing, appealing to those seeking tranquility. There have been mentions of an ownership change and ongoing works, which some long-term guests feel have impacted the hotel's previous standards. Specific pool rules prohibit inflatables in the main pool, and a smoking policy restricts smoking to a small designated area. Guests appreciate the option to use the hotel's late check-out facilities, including a courtesy room, and the availability of on-site massage services.