Shadow Mountain Resort

This resort offers a unique blend of historic charm and recreational opportunities, with its massive figure-8 pool standing out as a signature feature, often described as the largest in the area and a historic landmark. Complementing this are the excellent tennis facilities, which are a major draw for many guests, boasting well-maintained courts and professional programs. The property is an ideal destination for tennis enthusiasts seeking top-tier courts and instruction, as well as families looking for spacious accommodations and ample recreational activities. Couples can also enjoy a tranquil and private atmosphere, while sightseers and shoppers benefit from its prime location near popular attractions. To ensure the best experience, guests are advised to inquire about the specific condition of their room, as some units are more updated than others, and to note that on-site dining options may have limited operating hours, so planning meals ahead is recommended.

Facilities & Amenities
The resort boasts an impressive array of facilities designed for recreation and relaxation. The highlight is undoubtedly the huge figure-8 pool, complemented by several smaller, quieter pools and accompanying hot tubs or jacuzzis, though some guests noted mixed experiences with pool cleanliness and water temperature. For active guests, the tennis courts are a significant draw, with many praising their excellent condition and the availability of professional programs. While some reviews mentioned pickleball courts, there was also feedback about the program being discontinued. A gym or fitness center is available for workouts. Guests also appreciate the convenience of laundry rooms on-site. Wi-Fi is provided, though some experienced connectivity issues. Additionally, BBQ facilities are available for guest use, though a fee applies. Many units feature private balconies or patios, enhancing the outdoor living experience.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many units are described as clean, spacious, and beautifully updated, with some featuring newly renovated interiors. However, a significant number of guests found their rooms to be dated, old, or in need of refurbishment, sometimes noting a musty smell, dirty floors, or stained carpets. The comfort of the beds is a recurring point of contention; while some found them comfortable, many reported them to be uncomfortable, saggy, or like sleeping on a hardwood floor, leading to back discomfort. In-room amenities vary, with some units offering full kitchens or kitchenettes that are either well-equipped or poorly stocked. Bathrooms are generally spacious, though some are described as old or dingy with maintenance issues like mold or leaky showers. Noise levels are generally low, contributing to a quiet atmosphere, but some guests experienced disturbances from other units, early morning tennis players, or maintenance work.

Dining & Food Quality
The resort offers several dining options, though guest experiences are mixed. The on-site restaurant, "Above the Eight," receives varied feedback, with some praising its food quality and exceptional service, while others reported slow service or incorrect orders. The cafe by the poolside bar is a popular spot, known for its convenient location and good food, including popular Bloody Marys. However, many guests noted that the cafe has very limited operating hours, often being closed for extended periods, which can be inconvenient. Some guests enjoyed the happy hour and live jazz events. Overall, while the convenience of on-site dining is appreciated, guests should be aware of the potential for limited availability and inconsistent service, making it advisable to explore nearby dining establishments.

Location & Accessibility
The resort's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of El Paseo, a popular area known for its upscale shopping and diverse restaurants. This proximity makes it highly convenient for guests to explore the local area on foot. The property is also well-situated for those attending events, being close to the Coachella shuttle stop and a large supermarket. Guests appreciate the mountain views and pool views from many units, enhancing the scenic appeal of their stay. Designated parking is available on-site, which is convenient for guests traveling by car. However, the resort is gated, and late-night check-ins can be a process as staff may not be at the front desk, requiring interaction with security.

Staff & Service
The staff at the resort consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the attentive service provided by the front desk team, who are often described as accommodating and efficient, facilitating easy check-in processes, including early arrivals. The security guards are also noted for their assistance during late check-ins. The pool staff and bartenders, in particular, are highlighted for their hard work and accommodating nature, enhancing the poolside experience. However, a common point of feedback is the lack of daily housekeeping service, with guests often needing to retrieve their own towels or finding that rooms were not made up during their stay. Despite this, the overall sentiment regarding staff interaction remains overwhelmingly positive.

Additional Information
This resort is a historic property with a unique character, dating back to 1946 and embodying a classic 1950s vibe, with its figure-8 pool recognized as a landmark. Many accommodations are condo-style units, some privately owned and rented, which can lead to varied experiences and, in some cases, affect access to certain amenities like the main pool if not booked directly through the resort. A resort fee is applied, which some guests felt was not clearly justified for standard amenities. There is also a BBQ fee for using the on-site facilities. The property has a pet-friendly policy, though some guests noted challenges with pet hair or finding suitable areas. Guests should be aware that no daily housekeeping is provided, and in-room supplies like shampoo and soap may be limited, requiring self-collection from the front desk. Some units use old-fashioned keys, which can be difficult to operate, and general maintenance issues like peeling paint or unmaintained streams were observed.