Hotel Shelton

This hotel offers a truly memorable stay, primarily due to its central location that places guests at the heart of the city's attractions and its consistently praised attentive staff. Its signature feature is the unparalleled convenience of exploring the city on foot, making it an ideal choice for sightseers and shoppers eager to immerse themselves in local commerce and culture. The welcoming atmosphere and comprehensive services also make it highly suitable for families and couples seeking a comfortable and engaging getaway. Guests frequently highlight the hotel's cleanliness, the quality of its dining, and the overall helpfulness of the team. To enhance your experience, consider requesting a room away from the main street if you are sensitive to noise, and be prepared for potential waits for the single elevator during peak hours.

Facilities & Amenities
The hotel provides several key amenities, though some are located off-site. Guests frequently mention the elevator, noting that there is only one, which can lead to delays during busy periods. A significant feature is the external leisure area, often referred to as a "chácara," which includes swimming pools (one heated), a game room, and a tennis court. However, guests should be aware that this area is located a short drive (approximately 10-12 minutes) from the main hotel. Parking is available on-site, often adjacent to the hotel, with some reviews mentioning valet service. The hotel also offers Wi-Fi, which is generally reported as good, and a fitness center at the external leisure area.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, noting that rooms, linens, and towels are well-maintained and fresh. While the beds are generally described as comfortable, some guests have found the pillows to be old or hard. Room size receives mixed feedback; many standard rooms are noted as being quite small or cramped, particularly the space around the bed. The bathroom is frequently mentioned as being tiny, with a shower box that is uncomfortably small for some, and occasional reports of a persistent bad smell from the drain. Noise levels can be an issue, with complaints about street noise, the air conditioning unit being loud, and the elevator noise in adjacent rooms.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests. The breakfast receives high praise for its quality and variety, though some guests suggest more options for cakes, sausages, or specific dairy products. Dinner is consistently described as excellent, offering high-quality, delicious food with good variety, often accompanied by live music on certain evenings, creating a pleasant atmosphere. The restaurant is noted for its high standard and the freshness of its ingredients, making both breakfast and dinner a very satisfying part of the stay. Guests appreciate the attentive service provided by the restaurant staff.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for guests to explore the city. It is situated within easy walking distance of the main square, numerous shops, and a variety of restaurants. Key attractions such as the Fontana di Trevi replica, the bus station, and the cable car are all easily accessible on foot. This prime position allows guests to leave their vehicles at the hotel's parking facility and navigate the city's bustling center without the hassle of finding street parking. The accessibility to local commerce and tourist spots is a major draw for visitors.

Staff & Service
The staff at this hotel consistently receive overwhelming praise for their exceptional attentiveness, helpfulness, and friendliness. Guests frequently highlight the warm welcome and the proactive approach of the team, from the reception to the restaurant and housekeeping. The check-in process is described as quick and efficient, contributing to a smooth arrival experience. Specific mentions include the dedicated restaurant staff who provide excellent service during meals, and the housekeeping team ensuring rooms are spotless. The overall commitment of the staff to providing outstanding service is a recurring theme, making guests feel valued and well-cared for throughout their stay.

Additional Information
A notable aspect of the hotel is its pet-friendly policy, allowing guests to travel with their animal companions. While the hotel itself is described as older or "antique," reviews consistently emphasize that it is well-maintained, clean, and comfortable, blending classic charm with good upkeep. Guests should be aware that the external leisure area with its pools and other facilities is not directly on-site but requires a short drive. Another specific detail mentioned by some guests is the early breakfast closing time, which might be earlier than expected compared to other hotels, so it's advisable to check the exact hours upon arrival.