Shenandoah Inn & Suites

This hotel is widely regarded as a hidden gem in a quaint small town, offering a charming and welcoming atmosphere. Its signature feature is its location within a beautifully preserved historic building right in the heart of downtown, making it an ideal choice for sightseers eager to explore local shops and the area's unique character. Guests consistently highlight the hotel's exceptional cleanliness, the comfortable rooms, and the overwhelmingly friendly staff who contribute to a feeling of being at home. The hotel is well-suited for business travelers seeking a quiet and efficient stay, couples looking for a cozy getaway, and families who appreciate the spacious accommodations and easy access to local amenities. For those with physical disabilities, the staff is often noted for their accommodating nature. To enhance your stay, consider exploring the numerous vintage shops within walking distance, and be mindful that while the town is generally quiet, some street noise can occasionally be heard, especially on lower floors.

Facilities & Amenities
Guests find the hotel's amenities convenient and well-maintained. The lobby features a popular hot cocoa machine offering various flavors, available throughout the day, which many guests enjoy. For quick snacks and drinks, vending machines are readily accessible. While the fitness center is noted as basic, primarily equipped with treadmills and lacking free weights, guests have the option to utilize a nearby community gym for a small fee. In-room conveniences include a refrigerator and microwave, which are appreciated for longer stays or storing leftovers. Most rooms also feature a recliner, adding to guest comfort. Free Wi-Fi is available, though some guests noted needing to ask for the password. The hotel also offers benches outside, providing a pleasant spot to relax under the trees.

Cleanliness & Room Comfort
The hotel receives widespread praise for its exceptional cleanliness, with many guests describing rooms as spotless and well-maintained. The comfortable beds and quality linens are frequently highlighted, ensuring a restful night's sleep. Most rooms are considered quiet, contributing to a peaceful stay, though some guests have reported occasional street noise or sounds from the floor above. Rooms are generally spacious, offering ample room to move. While many guests commend the showers for being refreshing, a few have noted issues such as slow drainage in the bathtubs or the shower spray being too forceful. Isolated incidents of cleanliness concerns, such as a hairball in a jetted tub or wrappers found under furniture, were reported. Some guests found the decor slightly dated, and a few mentioned a strong bleach smell in their rooms. Issues with air conditioning units tripping or not working were also reported by a small number of guests, along with minor maintenance concerns like a broken sink stopper or holes in walls.

Dining & Food Quality
The complimentary breakfast offered by the hotel receives mixed feedback. While guests appreciate its inclusion and the convenience, many describe it as basic or limited. A popular feature is the automated pancake machine, which consistently delights guests, though some noted it occasionally ran out of batter. The primary drawback for many is the lack of hot breakfast protein options, such as eggs or sausage, with the selection largely consisting of carbohydrates. Guests expressed a desire for more variety, including different juice options and unsweetened choices like bran flakes. However, the coffee machine is highly praised, offering delicious flavored cappuccinos and providing all-day access to hot beverages. The breakfast spread typically includes cereal, Nutrigrain bars, fresh fruit, and donuts from a local bakery, with the breakfast area consistently described as clean and well-stocked.

Location & Accessibility
The hotel's central location in the downtown area is a significant advantage, placing guests within easy walking distance of numerous shops and restaurants. This prime spot allows visitors to immerse themselves in the quaint local atmosphere. Parking is generally convenient and free, with options available behind the building, across the street, or via an on-street pass, and the lots are well-lit. However, some guests have found parking to be challenging at times due to limited spaces. While the town is largely quiet, a few guests reported disturbances from street noise, including cars and motorcycles, particularly during late-night hours. For guests with handicapped access needs, the rooms are well-equipped with features like grab bars, though some individuals experienced difficulties with the hotel entrance or felt staff assistance was lacking in this regard.

Staff & Service
The hotel's staff consistently receives high praise for being exceptionally friendly, helpful, and attentive. Many guests highlight their willingness to go above and beyond, such as a housekeeper returning a forgotten item or staff being particularly accommodating to guests with physical disabilities and those requesting early check-in. The check-in process is generally described as quick and efficient. Guests appreciate the daily housekeeping service, noting that rooms are thoroughly cleaned rather than just refreshed. The manager assistance is also commended for handling last-minute requests and ensuring a positive stay. However, a few isolated incidents involved staff being perceived as unhelpful regarding handicap needs, issues with late check-ins where guests felt blamed, or misinformation about truck parking and discount applications. Overall, the staff's dedication to service is a recurring positive theme.

Additional Information
The hotel maintains a no pets policy, which some guests appreciate. During the holiday season, the hotel is notably adorned with holiday decorations, contributing to a festive atmosphere. While the hotel itself does not have a full gym, guests can access a nearby community gym for a nominal fee. The property is housed in an older building that has been thoughtfully updated, giving it a modern feel while retaining its historic charm. Some guests noted the absence of in-room information such as hotel pamphlets or channel listings, requiring them to inquire at the front desk for details like the Wi-Fi password. Minor in-room issues reported include a lack of extra blankets and occasional maintenance needs like a broken sink stopper or small holes in walls.