Hotel Sheraton Grand Macao (Macau, China)

Hotel Sheraton Grand Macao (Macau, China)

About Sheraton Grand Macao

The Sheraton Macao Cotai Central offers luxury accommodations on the Cotai strip in Macau. It is the largest hotel in Macau, with over 3500 guest rooms. The hotel features three outdoor pools with private cabanas and a full-service spa. Each room includes Sheraton Sweet Sleeper beds, bathroom with separate bathtub and walk-in shower, free Wi-Fi, LCD TV with premium channels, complimentary bottled water, and fully stocked minibar. Rooms are soundproofed for guest comfort. The Sheraton Macao Cotai Central has a large fitness center, as well as a 24-hour computer station with free internet access. Families can enjoy children’s programming as well as a separate pool area for kids. This hotel has several restaurants, including Xin, Bene, and Feast. Asian, Italian buffet, and poolside dining options are available. The Grand Canal Shoppes and the Venetian Macao Casino are both a 2-minute walk away from the hotel. The University of Macau is a 26-minute walk away from the hotel. This accommodation is also known as Hotel Sheraton Macao, Macao Sheraton, Sheraton Cotai Central, and Sheraton Hotel Macao.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

Estrada do Istmo. s/n, Macau, China

Rating overview

  • Location
    Excellent  9.0 / 10
  • Rooms
    Very good  8.3 / 10
  • Service
    Excellent  8.9 / 10

Positive Reviews

positive:

Rooms are clean, quiet and comfortable

Guests say rooms are soundproofed and generally very quiet for a large hotel. With luxury amenities and signature Sheraton Sweet Sleeper beds, guests enjoy the comfort and convenience of their rooms.

positive:

Great location

If you're looking to be in the middle of it all, look no further. This hotel is in the heart of the Cotai Strip, which is lined with restaurants and shopping destinations. If you love being in the center of a buzzing city, you'll enjoy this hotel's prime location.

positive:

Lots of dining options

Guests enjoyed the variety of food on the premises. Different types of cuisine plus a buffet-style restaurant mean your taste buds will never get bored. This hotel prides itself on excellent food and friendly service, so you'll be in good hands when you dine on-site.


Negative Reviews

negative:

Staff gets mixed reviews

Guests say that while some staff members are friendly and attentive, others are not. Additionally, guests have noted mistakes at check-in and service requests without timely follow-up.

negative:

Crowds can alter your experience

The quality of your stay overall will depend on how crowded the hotel is. The Cotai Strip can get especially busy. A popular property with a great location, this hotel can book quickly certain times of the year or for certain events. The number of guests who stay at this resort directly impacts service and overall quality of your stay.

negative:

Check-in can be very slow

More than a few guests commented that the lines and wait times to check in can be excruciating. Be prepared to wait at the front desk for awhile before you can get access to your room.


All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Massage
  4. Sauna
Hotel facilities
  1. Business centre
  2. Café
  3. Entrance Hall/lobby
  4. Express check-in
For children
  1. Cot
  2. Playground
Accessibility
  1. Wheelchair accessible
  2. Accessible bathroom
  3. Accessible parking
  4. In-room accessibility
Room facilities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Shower
  4. Ironing board
Sports facilities
  1. Bike rental
  2. Golf course
  3. Fitness
  4. Yoga
Theme / Type
  1. Convention hotel
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 11:00

Contact

Estrada do Istmo. s/n , Macau , China
Telephone: +853(2880)2000 | Fax: +852(3813)1506 | 

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Temperature screening

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