Sheraton Maria Isabel Mexico City Reforma

The hotel is widely celebrated for its prime location directly facing the iconic Angel of Independence on Reforma Avenue, making it a memorable landmark in Mexico City. This central position is a significant draw for sightseers and business travelers seeking convenience and accessibility to the city's main attractions and commercial hubs. Guests frequently commend the hotel's attentive staff and the exceptional experience offered by the Club Lounge, which stands out as a signature feature. While the hotel maintains a traditional charm, some areas show their age, yet overall cleanliness and room comfort are generally well-regarded. For families and couples, the hotel provides a secure and vibrant base for exploring the city. To enhance your stay, consider upgrading to Club Lounge access for superior amenities and service, and request a room with a view of the Angel of Independence for a truly picturesque experience.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The fitness center is consistently praised as large, clean, and well-equipped, providing ample opportunities for guests to maintain their routines. The pool, however, is frequently described as small, with some guests finding it cold or noting its significant depth (six feet throughout), which may not be suitable for all swimmers. Despite its size, some appreciate it as a quiet space. Guests generally find the Wi-Fi to be strong and reliable throughout the property. While the elevators are sometimes noted as slow, they are generally functional. The lobby and common areas are often described as beautiful and well-maintained, reflecting a classic style. Additionally, the presence of a Starbucks and a deli within or adjacent to the hotel adds to guest convenience.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is varied. Many guests find the rooms to be spacious and comfortable, with comfortable beds ensuring a restful sleep. However, a recurring theme is that the room condition and furnishings appear dated, with mentions of worn carpets, old fixtures, and a need for remodeling. Some guests reported issues such as loud AC units, street noise, or noise from adjacent rooms due to thin walls, impacting sleep quality. The bathroom experience is mixed; while some are spacious, others note issues like leaking showers, difficulty controlling water temperature, or signs of age like rust and stains. Isolated reports of unpleasant odors or bugs were also mentioned. Despite these concerns, many appreciate the presence of blackout curtains and in-room amenities like a coffee maker.

Dining & Food Quality
The hotel's dining options, particularly the breakfast and Club Lounge food, receive overwhelmingly positive reviews. Guests consistently praise the breakfast variety and quality, describing it as excellent, delicious, and an impressive spread with many options, including Mexican specialties. The Club Lounge is highly regarded for its extensive and fresh food offerings, including delicious appetizers and hot dishes during happy hour, along with complimentary beverages. While the main restaurants are generally well-received for their food quality, some guests noted limited menu variety or occasional slow service. Room service feedback is mixed, with some positive experiences but also isolated reports of food quality issues. The bar areas, including the lobby bar and the Jorongo bar with its mariachi performances, are popular spots for relaxation and entertainment.

Location & Accessibility
The hotel's central location is its most celebrated attribute, positioned directly in front of the Angel of Independence on Reforma Avenue. This places guests within easy walking distance of numerous attractions, including Chapultepec Park, the US Embassy (which contributes to a sense of security), and vibrant neighborhoods like Zona Rosa, Condesa, and Roma Norte, offering a plethora of dining and shopping options. Guests appreciate the convenience of readily available and affordable Uber services, as well as proximity to public transportation for exploring further afield. While the location is highly convenient, some guests noted occasional street closures due to events or embassy activities, which can temporarily affect vehicular access. Parking is available on-site but is noted as an additional and expensive cost.

Staff & Service
The staff at the hotel consistently receives high praise for their friendly, helpful, and attentive service. Many guests highlight the exceptional professionalism and willingness of employees to go above and beyond, particularly within the Club Lounge, where staff are commended for their personalized attention and ability to anticipate guest needs. While the check-in process is generally described as quick and efficient, some guests reported isolated issues with insufficient information, unhelpful attitudes, or challenges related to hotel overbooking. Housekeeping is often noted for its efficiency and attentiveness, though a few guests mentioned minor oversights or instances of staff entering rooms despite "do not disturb" signs. The concierge team is frequently lauded as invaluable for their assistance and recommendations, contributing significantly to a positive guest experience.

Additional Information
The hotel is recognized for its long-standing hotel tradition and history in the city. Guests with Bonvoy status often report receiving benefits such as room upgrades and Club Lounge access, enhancing their stay. While the hotel generally provides a positive experience, some guests have reported issues with lost and found items not being recovered. A unique amenity mentioned is the mariachi show available in the hotel's bar, offering a cultural entertainment option. For guests with mobility needs, it's noted that there is a lack of a direct ramp from the parking area to the lobby, which could pose an accessibility challenge. Some guests also experienced recurring water temperature issues in their rooms, indicating a need for maintenance in certain areas.