Sheraton Princess Kaiulani Waikiki Beach

This hotel offers a vibrant urban escape, celebrated for its prime central location in Waikiki, placing guests steps away from the beach and major shopping districts. Its signature feature is its seamless integration into the bustling heart of the city, making it an ideal choice for sightseers, families, and couples seeking convenience and entertainment. Guests consistently highlight the attentive staff and the overall cleanliness of the property. For business travelers, the hotel's accessibility to key areas is a significant advantage. To maximize your stay, consider requesting a room in the renovated tower for enhanced comfort and be prepared for a lively atmosphere given its central position.

Facilities & Amenities
The hotel provides a range of facilities, though some aspects receive mixed feedback. The pool is generally described as a good size and refreshing, with attentive pool attendants, but some guests note it can be small for the hotel's capacity, lacks privacy, and closes relatively early. A well-equipped fitness center is available, offering various machines for a full workout. Guests appreciate the game room with ping pong, shuffleboard, and foosball tables, providing entertainment for all ages. Live music and cultural activities are regularly offered, adding to the Hawaiian ambiance. However, the Wi-Fi connectivity is frequently reported as spotty and slow, causing frustration for those needing reliable internet access. The elevators are a recurring point of concern, often experiencing long wait times due to ongoing renovations and limited operational units, though service elevators are sometimes made available.

Cleanliness & Room Comfort
Rooms are generally found to be clean and well-maintained, with many guests praising the comfortable beds and crisp linens that ensure a restful sleep. While some rooms have been recently renovated, others are described as dated, particularly the bathrooms, which are often noted as small with limited counter space and sometimes low water pressure. Noise levels are a significant issue for many guests, with complaints about thin walls allowing sounds from neighboring rooms and considerable street noise from the bustling area, especially at night. Some rooms also experience noise from nearby commercial AC units. Many rooms feature a balcony or lanai, offering various views, and in-room amenities like bottled water and strong air conditioning are appreciated.

Dining & Food Quality
The hotel's dining options, primarily centered around the Splash Bar and its restaurant, receive varied feedback. The Splash Bar is a popular spot, often praised for its friendly staff, lively atmosphere, and enjoyable live music. While the drinks are generally well-received, opinions on the food quality are mixed, with some finding it tasty and convenient, while others describe it as average or overpriced for the offerings. Breakfast, which can be included in some packages, is noted for having several options, though it is not always a buffet and can involve a wait for a table. Some guests mention that the restaurant service can be slow at times. There is no in-room dining or room service available, which some guests find to be a drawback.

Location & Accessibility
The hotel's central location in Waikiki is consistently highlighted as its strongest asset, offering unparalleled convenience. It is situated within easy walking distance of Waikiki Beach, allowing quick access to the ocean. Guests appreciate its proximity to major shopping destinations like the International Market Place and the Royal Hawaiian Center, as well as numerous restaurants and entertainment venues. Public transportation options are also readily accessible nearby. Parking is available on-site but is frequently mentioned as expensive, and some guests report issues with limited availability, particularly during peak hours, or complicated access to the parking garage, which may require using stairs or specific elevator access points.

Staff & Service
The staff at this hotel consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently commend the welcoming attitude and "Aloha spirit" displayed by team members across all departments. Housekeeping is often singled out for being thorough, attentive to detail, and responsive to requests, ensuring rooms are kept spotless. The front desk staff is generally efficient, facilitating quick check-ins and often accommodating requests, though some guests report mixed experiences when resolving more complex issues. Pool attendants are noted for their attentiveness and willingness to assist guests. Overall, the dedication of the staff to providing excellent service significantly enhances the guest experience, making many feel valued and at home.

Additional Information
Guests should be aware of the resort fee, which is a mandatory charge covering various amenities and services, though its perceived value can vary among visitors. The hotel offers a range of complimentary cultural activities, such as lei making, storytelling, and ukulele lessons, which are highly appreciated for providing an authentic Hawaiian experience. A unique feature is the nostalgic mail letter drop system, accessible on each floor. For lost items, the hotel utilizes an online service, chargerback.com, streamlining the recovery process. The hotel also provides bottled water daily in rooms and has a water purifier dispenser in the lobby, promoting sustainability and convenience.