Sheraton Rhodes Resort

This resort offers a memorable experience, distinguished by its direct private beach access and an impressive array of multiple pools, providing a true resort feel. It is an ideal destination for families seeking comprehensive amenities and activities, couples looking for a relaxing getaway with stunning views, and sightseers due to its convenient location. Guests consistently highlight the exceptional friendliness and attentiveness of the staff, the spaciousness of the rooms, and the overall cleanliness of the property. To enhance your stay, consider requesting a room on a higher floor for breathtaking sea views, and be prepared for potential waits at the elevators, especially during peak times. Exploring the island is made easier with a car rental, which is highly recommended.

Facilities & Amenities
The hotel boasts an impressive selection of pools, including three outdoor options and one interior pool, ensuring ample space for all guests, with sun loungers readily available. While some guests noted the outdoor pool water could be chilly, many found it refreshing, especially after sunbathing. The fitness center is a significant highlight, described as spacious, well-equipped, and climate-controlled, offering 24/7 access. The spa facilities, including a sauna and indoor pool, provide opportunities for relaxation, though some found the jacuzzi basic. On-site conveniences include a mini-market, clothing stores, and an ice cream shop. However, a recurring point of frustration for many guests is the elevator system; they are often slow, frequently experience long wait times, and sometimes require guests to change elevators to reach different floors, which can be particularly inconvenient with luggage or children.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and the beds very comfortable, contributing to a restful stay. Many rooms offer desirable sea views, enhancing the overall experience. While daily housekeeping is provided and often praised for its thoroughness, some guests reported inconsistencies, noting occasional dust or slow service. Feedback on room condition is mixed; some describe them as clean and well-maintained, while others found them dated or showing signs of wear, with worn furniture. Amenities like slippers and bathrobes are not standard and must be requested. Noise levels received varied comments; some found their rooms quiet, while others experienced disturbances from evening entertainment within the hotel or from neighboring properties, or noted music playing late into the night.

Dining & Food Quality
The breakfast buffet offers a wide variety of options, including fresh fruit, and is generally considered good, though some guests found the hot food lukewarm, the coffee of poor quality, and the juice artificial. A few noted the selection could be repetitive over longer stays, and some expressed concerns about hygiene at the omelette station due to cross-contamination. The buffet dinner received mixed reviews; some found it varied and satisfactory, while others described it as substandard, repetitive, and lacking in quality, likening it to a "canteen" experience. Most guests found the restaurants like L'Onda and Thea to offer good food and excellent views. Room service is typically efficient and provides tasty options, and the bar food, such as pizza, is often enjoyed.

Location & Accessibility
The hotel's central location is a significant advantage, being a short drive (approximately 7-10 minutes) from Rhodes Town and the Old Town, and conveniently close to the airport (15-20 minutes). Direct private beach access is available via an underground tunnel, making it very convenient for guests. While a bus stop is located directly in front of the hotel, bus services can be infrequent or overcrowded, making it difficult to rely on. Taxis are often hard to secure, with long wait times, and some guests reported issues with overcharging. The surrounding roads are not particularly pedestrian-friendly. The availability of free underground parking on-site is a major benefit, especially for guests who choose to rent a car, which is highly recommended for exploring the island.

Staff & Service
The staff at this hotel consistently receive overwhelming praise, being described as exceptionally friendly, warm, attentive, and professional. Many guests consider the staff to be the hotel's greatest asset, noting their dedication and willingness to go above and beyond to ensure a pleasant stay. The check-in process is often highlighted as smooth and informative. Housekeeping is generally efficient and thorough, maintaining clean rooms daily. Restaurant and bar staff are frequently commended for their welcoming demeanor and attentive service, though a few isolated comments mentioned a lack of enthusiasm during very busy periods. The reception team is also highly regarded for their helpfulness and knowledge, assisting with various requests and providing valuable local tips.

Additional Information
Guests should be aware of certain hotel policies, such as the towel card system, where each guest receives one card to exchange for a towel at the spa, requiring its return to retrieve the card. Complimentary water is provided in rooms only on the first day, becoming chargeable thereafter. While the hotel has a no-smoking policy in certain areas, some guests reported others disregarding it, particularly around the pools. The kids club offers activities but is not a "drop and run" facility. Evening entertainment receives mixed reviews, with some finding it enjoyable and refined, while others found it limited or too loud, sometimes conflicting with music from adjacent properties. The hotel's unique structure, built into a mountain with multiple levels, means guests often need to navigate various elevators. Some guests experienced power cuts during their stay, noting the hotel lacks a generator. Marriott Bonvoy rewards program benefits, such as room upgrades and access to a special breakfast area, are highly valued by members.