Sheraton Steamboat Resort Villas

This resort is highly regarded for its unbeatable ski-in/ski-out access, placing guests directly at the base of the slopes and gondolas, making it a premier choice for skiers and snowboarders. Many guests describe it as a magical and convenient destination, ideal for families seeking a hassle-free winter vacation or couples looking for a relaxing mountain getaway. The property offers a comprehensive range of on-site amenities that enhance the stay, from comfortable accommodations to various recreational facilities. However, some guests have experienced significant issues, particularly regarding noise and certain service aspects. To ensure a smoother experience, it is advisable to confirm room specifics, especially regarding views and potential noise sources, and be aware of the hotel's policies on services like housekeeping.

Facilities & Amenities
The resort offers a wide array of facilities that guests generally appreciate. The pool and multiple hot tubs are a major highlight, often described as large, clean, and warm, providing a perfect way to relax after a day on the slopes. However, some guests noted that the pool area can become crowded or that the hot tubs close earlier than desired. A well-equipped fitness center is available for guests to maintain their routines. Many rooms feature convenient kitchenettes or full kitchens, complete with stovetops, microwaves, refrigerators, dishwashers, and essential utensils, which are highly valued for preparing meals. On-site ski rental and ski valet services are praised for their convenience. Additional amenities include a coffee shop, a well-stocked market, and a spa. The presence of Tesla chargers is also a welcome convenience for electric vehicle owners.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, with many describing them as spacious and comfortable. The beds are frequently praised for their comfort, often referred to as "Heavenly beds," ensuring a restful sleep. However, some guests have reported issues with worn-out mattresses or overly soft pillows. Room size can vary significantly, with some studios described as small or narrow, and some two-bedroom units lacking windows in the second bedroom. A recurring concern is noise, stemming from thin walls, loud neighbors, or persistent sounds from HVAC units and mechanical equipment outside. Other in-room issues mentioned include clogged shower drains, low water pressure, faulty bathroom fans, and problems with thermostat control.

Dining & Food Quality
The resort offers on-site dining options, including a restaurant and bar, which receive mixed feedback. While some guests praise the food quality and the inviting atmosphere, particularly the outdoor spaces with fireplaces, others find the options limited or the prices high. The breakfast selection is sometimes noted as not being extensive. The market on the property is generally appreciated for being well-stocked and convenient for quick purchases and snacks. Some guests have experienced issues with service at the bar, noting a lack of servers or early closing times during the off-season.

Location & Accessibility
The resort's location is consistently highlighted as its strongest asset, offering unparalleled ski-in/ski-out access directly to the gondolas and ski lifts. This prime position allows for effortless transitions between the slopes and the hotel. Guests appreciate being right at the base of the mountain, surrounded by the village with its various restaurants and shops. While the resort is a short drive from downtown, a free shuttle service is available, providing convenient access to the wider area. Parking is available in an underground garage, which is generally found to be convenient, though some guests mention it can be tight for larger vehicles and incurs a daily fee.

Staff & Service
The staff at the resort generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the concierge and bell stand services for their efficiency and willingness to assist. However, there are notable inconsistencies in service, particularly concerning check-in and check-out processes, with some guests experiencing long waits or issues with reservations. Feedback on housekeeping is mixed; while some appreciate the cleanliness, many express disappointment that daily maid service is not provided, and some report difficulties obtaining extra towels or addressing in-room issues. Some guests also report unhelpful or inflexible responses when attempting to resolve problems or request room changes.

Additional Information
Guests should be aware of ongoing construction near the property, which has caused significant noise disturbances, including jackhammering, and has impacted some room views. Some guests reported not being adequately warned about this. The resort operates as a cashless property, accepting only credit cards for payments. A common point of contention for many guests, particularly timeshare owners or those with loyalty program status, is the perceived lack of recognition or benefits, with some feeling that their status is not honored. Policies such as early check-out times (10 AM) and strict rules regarding late check-ins and late check-outs have also led to frustration for some visitors.