Sheraton Suites Fort Lauderdale at Cypress Creek

The hotel's beautiful atrium with its indoor plants and waterfalls creates a unique, tropical ambiance, making it a memorable urban escape. This distinctive feature, along with the spacious suite-style rooms, is frequently highlighted by guests. The hotel is well-suited for a variety of travelers, including families seeking comfortable accommodations, business travelers due to its convenient location near corporate offices, and couples looking for a relaxing getaway. Many guests appreciate the overall cleanliness and the generally friendly and helpful staff. To ensure a more peaceful stay, it is advisable to request a room away from the train tracks and airport flight path, as noise can be a concern for some. Additionally, guests should be aware that the hotel is undergoing ongoing renovations in certain areas.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. The pool area is frequently praised as beautiful, tropical, and heated, providing a relaxing space for guests, often accompanied by a hot tub. A well-equipped fitness center is available, complete with clean towels, allowing guests to maintain their routines. While Wi-Fi is generally available, some guests reported intermittent issues with connectivity. A recurring point of concern is the state of the elevators, with multiple reviews noting them as slow, unreliable, and frequently out of service, leading to long wait times. Some guests also experienced issues with laundry facilities being inoperable. However, the hotel's atrium with its lush greenery and waterfalls provides a serene and visually appealing environment. Rooms are equipped with a microwave and mini-fridge, adding convenience for longer stays.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, though many guests found their accommodations to be spacious and generally clean. Most guests appreciate the comfortable beds and quality linens, contributing to a restful night's sleep. However, some reviews mention issues with old or worn furniture, chipping paint, and occasional stains in rooms. Noise levels are a significant concern for many, with frequent mentions of train noise from nearby tracks, plane noise due to proximity to an airport, and loud AC unit noise within the rooms, which can disrupt sleep. Bathroom issues include showers that leak onto the floor and barn doors that are difficult to close or do not provide full privacy. While some rooms are described as recently renovated, others appear dated, and there were reports of insufficient towels or non-functional coffee makers.

Dining & Food Quality
The hotel's dining options receive generally positive feedback, particularly the breakfast service. Most guests describe the breakfast as good, tasty, and offering a full spread with variety, including popular items like made-to-order omelets. However, some guests found the breakfast to be lacking in diversification or noted that it was not included in their stay. The on-site restaurant, Terrace 555, is often highlighted as a "hidden gem" with delicious and well-prepared meals, offering good food quality at reasonable prices. The bar area is also popular, especially during happy hour, where guests enjoy a selection of drinks and appetizers. While most experiences are positive, some guests reported slow service at the bar and restaurant, and occasional issues with room service orders.

Location & Accessibility
The hotel's central location is a significant advantage for many travelers, offering easy access to major transportation routes. It is conveniently situated near I-95, making it accessible for those traveling by car, and is in close proximity to both Fort Lauderdale Executive Airport and Fort Lauderdale-Hollywood International Airport. Guests appreciate its walking distance to a Tri-Rail station, providing public transit options. Numerous restaurants and shopping areas, including The Galleria, are also within easy reach. While not directly on the beach, Fort Lauderdale Beach and Port Everglades are typically a 15-20 minute drive away. The hotel also benefits from its proximity to corporate offices and Holy Cross Hospital. Free parking is a notable amenity, though some guests noted road construction outside the hotel can make access tricky.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided by various team members, who are often described as going "above and beyond" to ensure a pleasant stay. The check-in process is generally reported as quick and smooth, contributing to a positive first impression. However, feedback on housekeeping is mixed; while some guests found it efficient, others experienced delays in room cleaning or shortages of towels. Some guests also reported issues with problem resolution, such as difficulties with credit card charges or unaddressed room maintenance concerns. Despite these isolated incidents, the overall sentiment regarding staff interaction is overwhelmingly positive, with many guests commending the team's dedication to guest satisfaction.

Additional Information
This hotel is an older property that was previously an Embassy Suites, which accounts for its distinctive suite-style room layout, offering more space than typical hotel rooms. It is currently undergoing ongoing renovations in various areas, with some guests noting visible updates like new flooring in rooms, while other areas are still awaiting modernization. While these renovations aim to improve the guest experience, some visitors have encountered minor inconveniences, such as certain floors being under construction or temporary disruptions. A unique and highly praised aspect of the hotel is its atrium ambiance, featuring lush indoor plants and the soothing sound of waterfalls in the lobby, which creates a tranquil and visually appealing environment. Guests frequently comment on the pleasant aroma throughout the hotel, contributing to a welcoming atmosphere. The hotel also provides free parking, a valued amenity for those traveling with vehicles.