Sheraton Suites Market Center Dallas

The hotel offers a unique stay, with many guests highlighting the spacious suites and the appeal of rooms featuring a balcony with city views, which serves as a memorable signature feature. Its central location makes it particularly suitable for business travelers attending conferences or visiting the Market Center, as well as sightseers exploring downtown attractions. Families also find the suite-style accommodations convenient for longer stays or for those traveling with children. While many guests praise the attentive staff and comfortable beds, a recurring theme indicates that the property, despite some updates, shows signs of age and could benefit from further renovation. To enhance your experience, consider requesting a room away from the highway to minimize noise, and be prepared for potential additional costs related to parking upon arrival.

Facilities & Amenities
Guest feedback on the hotel's facilities is varied. The fitness center is generally well-regarded, described as well-equipped and accessible, allowing guests to maintain their routines. However, the swimming pools, both indoor and outdoor, receive significant negative comments, with many guests noting they were often cloudy, dirty, or had issues like non-functional jacuzzi jets or slimy surfaces, making them uninviting. The elevators are frequently mentioned as being dark, dirty, vibrating, or experiencing operational issues, causing inconvenience. While a lounge and pool table are available in the lobby, some guests found the lounge small with limited food and beverage options. Additionally, several guests reported that ice machines on various floors were broken, and Wi-Fi connectivity was inconsistent or slow for some.

Cleanliness & Room Comfort
The overall room comfort and condition receive mixed reviews. While many guests appreciate the spacious suites and comfortable beds, ensuring a restful sleep, concerns about cleanliness are frequently raised. Guests reported issues such as hair in bathrooms and on linens, stains on sheets and furniture, dirty bathtubs, and even instances of mold or ants in rooms. The bathrooms are often described as outdated, with some experiencing clogged sinks or toilets, and a lack of washcloths or soap. Noise levels are a significant issue for many, with highway noise being particularly disruptive, especially for rooms facing the freeway, making it difficult to sleep. Furthermore, the air conditioning system is a common point of frustration, with guests reporting units that struggle to cool rooms, blow hot air, or freeze up, leading to uncomfortable temperatures.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The breakfast receives mixed reviews, with some guests finding it sufficient and enjoyable, while others describe it as limited, expensive, or of poor quality. The restaurant itself has a diverse reception; some guests praise specific dishes like salmon or steak, noting good food quality, while others mention a smoky smell in the area or issues with incorrect orders. The bar is appreciated by some for its cocktails and atmosphere, though its operating hours and the cost of drinks are sometimes noted. A significant point of dissatisfaction for many guests is the room service, which is frequently reported as unavailable, unresponsive, or problematic, leading to frustration for those wishing to dine in their rooms.

Location & Accessibility
The hotel's central location is a major advantage, offering convenient accessibility to various key areas. Guests appreciate its proximity to downtown and uptown attractions, including the Market Center, World Trade Center, and the convention center, often within walking distance. Easy access to the interstate is also highlighted, facilitating travel around the city. However, parking is an overwhelming source of negative feedback. Guests consistently express frustration over the high cost, which is often perceived as excessive and not included in the room rate. Many also report issues with the parking system, including receiving unexpected parking tickets from a third-party vendor, and concerns about the security of vehicles in the lot, despite the presence of security personnel.

Staff & Service
The hotel's staff and service consistently receive high praise from guests, standing out as a major positive aspect of the stay. Many reviewers describe the staff as exceptionally friendly, helpful, attentive, and accommodating, often going above and beyond to assist with requests and resolve issues. The check-in process is generally reported as quick and efficient, with options for digital check-in and mobile key cards. Guests frequently commend specific individuals for their outstanding service, highlighting their positive attitudes and willingness to make stays comfortable. While the overall staff performance is excellent, some guests experienced mixed results with housekeeping, noting occasional delays in room servicing or issues with towel replacement. Maintenance staff are generally responsive in addressing room issues like AC or plumbing, though some fixes were temporary.

Additional Information
Several guests noted specific operational details that impacted their stay. A recurring issue was the lack of hot water in showers or rooms, leading to uncomfortable experiences. Similarly, problems with air conditioning units not functioning correctly or struggling to maintain desired temperatures were frequently mentioned. Guests also reported issues with in-room amenities, such as televisions or phones not working, and a consistent lack of washcloths or soap in bathrooms. The hotel's policy regarding daily housekeeping was unclear to some, leading to confusion when rooms were not serviced as expected. Furthermore, the hotel's coffee policy in the lobby, requiring payment for what some expected to be complimentary, was a point of contention for several guests.