Sheraton Suites Orlando Airport

This hotel is a popular choice for airport travelers and cruise passengers due to its convenient location near the airport and its highly praised shuttle service. Guests frequently highlight the spacious suites, which offer ample room for families and those seeking extra comfort. While the hotel generally receives positive remarks for its cleanliness and friendly staff, some guests note that the property feels dated and could benefit from renovations. A recurring point of contention is the unexpected parking fees, which many find excessive. To ensure a smooth stay, guests are advised to confirm the pool's operational status before arrival and factor in the parking costs.

Facilities & Amenities
The hotel offers a range of facilities, though feedback is mixed. The pool is a significant feature, with an appealing indoor/outdoor design, but many guests were disappointed to find it unheated, closed for renovations, or occasionally dirty. The fitness center is available, though some found its equipment dated. The lobby areas are often described as modern and nicely decorated, contrasting with some older parts of the hotel. Guests appreciate the convenience of an on-site bar and cafeteria for quick meals and drinks. While Wi-Fi is available, some guests reported it being slow or requiring specific login procedures. Additional conveniences like ice machines and vending machines are also present, contributing to a comfortable stay.

Cleanliness & Room Comfort
Rooms are generally described as spacious and clean, with many guests praising the efforts of the housekeeping staff. The beds and pillows are frequently noted as comfortable, providing a restful night's sleep for most. However, a significant number of reviews mention that the room furnishings and overall decor are dated or worn, with some reporting musty smells or stale odors in the rooms or corridors. While many appreciate the well-equipped suites with separate living areas, some experienced issues with non-working televisions or air conditioning units. Noise levels are a mixed bag, with some guests reporting quiet stays, while others were disturbed by loud AC units, plane noise, or sounds from adjacent rooms due to thin walls.

Dining & Food Quality
The hotel provides dining options that receive varied feedback. The breakfast is often highlighted as phenomenal by many guests, offering a good variety of options, including make-your-own waffles. However, some guests found the breakfast to be expensive, especially if not included in their rate. The on-site restaurant and bar are convenient for quick meals and drinks, with the food generally described as good or delicious. While the atmosphere is often pleasant, some guests noted that service could be slow or that menu options were somewhat limited. A 24-hour snack center is also available, providing additional convenience for guests at any time.

Location & Accessibility
The hotel's central location is a major advantage, being very close to the airport, typically a 5-10 minute drive. The airport shuttle service is consistently praised for its convenience, promptness, and efficiency, operating 24 hours a day and making transfers seamless for many travelers. However, a significant point of dissatisfaction for numerous guests is the mandatory parking fees, which are often perceived as excessive and unexpected for a roadside hotel. Beyond airport access, the hotel is noted for its proximity to various restaurants and shopping centers, and offers easy access to Disney World and Port Canaveral, making it a suitable base for different types of visits.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently describing them as friendly, helpful, attentive, and professional. The check-in process is generally reported as efficient and smooth, with many guests appreciating the option for early check-in. The shuttle drivers are particularly highlighted for their friendliness, helpfulness, punctuality, and engaging personalities, often going above and beyond to assist guests. Housekeeping staff are also commended for their cleanliness and attentiveness. While most interactions with the front desk are positive, some guests reported isolated issues with problem resolution, particularly concerning unexpected charges or maintenance requests. Overall, the staff's commitment to service significantly enhances the guest experience.

Additional Information
The hotel maintains a pet-friendly policy, which is a valuable amenity for guests traveling with animals. Beyond the widely discussed parking fees, some guests reported issues with unexpected charges for services like phone calls or late check-out, leading to disputes. A recurring observation among guests is the hotel's dated appearance and the perceived need for renovation or a refresh in certain areas, particularly the hallways. While some guests benefit from rewards program benefits, there are mentions of a perceived decline in overall service for elite members within the brand. A few guests also noted instances of fire alarms going off unexpectedly during their stay, and some found the complimentary water bottle provision to be minimal.