Hotel Silken Saaj Maar Puerto de la Cruz

The San Telmo Hotel is frequently praised for its prime location directly on the beach promenade, offering guests stunning sea views and easy access to local attractions. Many guests appreciate the sound of the waves, which provides a relaxing backdrop to their stay. However, some reviews indicate that the hotel's condition and amenities do not always meet expectations, with recurring concerns about outdated rooms and inconsistent food quality. While the location is a major draw, potential guests should be aware of the mixed feedback regarding the hotel's overall value and condition. The hotel is generally considered a good value for the price.

The hotel offers a rooftop pool, which many guests find to be a highlight, providing a pleasant space to relax and enjoy the views, although some mention that it is small and could use some improvements. Wi-Fi is available, but several reviews note that it is only accessible in the common areas, such as the lobby, and that the signal is unreliable in the rooms. Some guests have mentioned the inconvenience of having to request a TV remote control at the reception and paying a deposit. The elevator service is sometimes slow, leading to long wait times, especially during peak hours. The hotel also features a leisure floor with a billiards table and books, which some guests appreciate.

Several guests have commented on the cleanliness of the rooms, with some finding them to be adequately maintained, while others have reported issues such as dirty windows, stained towels, and hair in the bathroom. Some guests have also mentioned that the rooms are not well soundproofed, making it easy to hear noise from neighboring rooms and the hallway. Many guests have complained about the outdated bathrooms, noting issues such as broken fixtures, peeling wallpaper, and poor lighting. Bed comfort is another recurring point of contention, with some guests finding the mattresses comfortable, while others have described them as saggy and causing back problems.

The breakfast buffet receives mixed reviews, with some guests finding it varied and plentiful, while others criticize the quality and lack of variety. Some guests have noted that the juices are of poor quality and the bread is not fresh. Dinner is often described as uninspired and repetitive, with some guests reporting that the food is cold, unseasoned, and not properly cooked. Several reviews mention a lack of vegetarian or vegan options. The dining area can become crowded during peak hours, leading to long wait times and a less enjoyable experience.

The hotel's location is frequently cited as a major advantage, with many guests appreciating its proximity to the beach, shops, and restaurants. The hotel is situated directly on the sea promenade, offering easy access to the waterfront and nearby attractions. However, several guests have noted that parking in the area is difficult and expensive, as the hotel does not have its own parking facilities. Some guests have also mentioned that the hotel is located in a pedestrian zone, making it difficult to access by car. Despite the parking challenges, the central location is generally considered a significant benefit.

Several guests have reported issues with the rooms, particularly those facing the inner courtyard, which are described as dark, poorly ventilated, and sometimes smelling of grease. Some guests have complained about the lack of air conditioning in the rooms, making them uncomfortable during warmer months. The noise levels in the rooms are also a concern for some guests, with reports of noise from neighboring rooms, the hallway, and nearby construction. Some guests have also mentioned the presence of cockroaches in the rooms and dining area, which is a significant concern.

Many guests have praised the staff for their friendliness and helpfulness, particularly the reception staff, who are often described as attentive and accommodating. However, some guests have reported instances of unprofessional or unhelpful service, particularly in the dining area. Some guests have also mentioned that the staff primarily speaks German and Spanish, which can be a barrier for English-speaking guests. Despite these occasional issues, the friendly staff is generally considered a positive aspect of the hotel.

Overall, guest sentiment regarding value and satisfaction is mixed. While some guests feel that the hotel offers good value for the price, particularly given its prime location, others believe that the condition of the hotel and the quality of the amenities do not justify the cost. Many guests recommend booking a room with a sea view to enhance the overall experience. The hotel appears to be best suited for budget-conscious travelers who prioritize location and are willing to overlook some of the hotel's shortcomings. The property appeals equally to all groups.