Silks Place Yilan

This hotel is a true paradise for families with young children, distinguished by its unique car-driving experience where kids can freely navigate electric vehicles through hotel hallways and even park them outside their rooms on designated floors. This signature feature, along with a plethora of children's facilities, makes it an ideal destination for families seeking an engaging and memorable stay. Guests consistently highlight the hotel's commitment to providing extensive activities that keep children entertained throughout their visit, often making it difficult for them to want to leave. To maximize the experience, guests are advised to book well in advance due to the hotel's popularity and consider staying on a themed floor for direct car access, allowing for more seamless enjoyment of this unique offering.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed to cater to both children and adults. Guests can enjoy multiple swimming pools, including indoor and outdoor options, heated pools, and jacuzzi areas, though a swim cap is required for use. A well-equipped fitness center is available for adult guests. For entertainment, the hotel offers a cinema with complimentary tickets for guests, a library space, and a GT7 racing simulator. The extensive children's facilities include a ball pit, bouncy house, slide, and dedicated car tracks, ensuring endless fun. Some guests also appreciate the availability of free Wi-Fi and the thoughtful provision of ice machines and vending machines throughout the property.

Cleanliness & Room Comfort
Guests generally find the rooms to be comfortable and spacious, often noting the thoughtful inclusion of a tent in family rooms, which is a big hit with children. While some reviews mention that the hotel and rooms feel a bit old or dated, they are consistently described as clean and well-maintained. The beds are often highlighted as being very soft, which some guests find comfortable, though others prefer a firmer mattress. In-room amenities are praised, including Dyson hairdryers, high-quality L'Occitane toiletries for adults, and Sebamed products specifically for children. Some guests staying on car-accessible floors noted occasional noise from the electric cars outside their rooms, particularly during peak hours.

Dining & Food Quality
The breakfast buffet receives widespread praise for its sumptuous spread and variety, offering both Western and Taiwanese cuisine. Guests particularly enjoy the individually made items like omelets and waffles, as well as the freshly squeezed fruit juice station where they can select their own fruits. While most find the food quality to be high, some dishes at breakfast were noted as being too salty. The hotel's Chinese restaurant is famous for its Cherry Valley Duck, which many guests highly recommend and find delicious, though some recent reviews suggest its quality might have declined. Complimentary snacks and drinks are also available in various lounges, adding to the overall dining experience.

Location & Accessibility
The hotel's convenient location is a significant advantage, as it is directly connected via a lift to a high-end mall, Luna Plaza, which offers numerous food options, a Carrefour supermarket, and additional entertainment like a cinema. This connection proves especially useful during inclement weather, providing ample indoor activities. While the immediate surroundings offer limited attractions, a night market is accessible within a 17-minute walk. The hotel provides a shuttle bus service to and from the train station, enhancing accessibility for guests arriving by public transport. Parking is available, though some guests found the spaces to be limited and small.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests, such as early check-in or room upgrades. The team managing the children's activities, particularly at the car centers and play areas, are noted for their patience and ability to manage crowded situations effectively. Housekeeping is also highlighted for maintaining high standards of cleanliness. While most interactions are positive, a few guests experienced instances of staff being rushed or less helpful, particularly during busy periods, but overall, the service contributes significantly to a positive guest experience.

Additional Information
Guests should be aware that a swim cap is required for using the hotel's pools, though they can be purchased on-site. The hotel offers unique themed rooms and specific floors, such as the Fantasy Castle level, which provide direct access to the electric car driving experience. Many of the hotel's activities and facilities, especially the popular ones, require booking in advance or may have time limits, leading to queues during peak hours. Thoughtful amenities like wireless charging pads in lounges, complimentary stuffies for kids, and specific toiletries designed for children are appreciated. The hotel also provides umbrellas in rooms, a practical touch for guests.