Hotel Sky Gramado

The hotel is widely celebrated for its exceptional colonial-style breakfast, offering an impressive array of choices that many guests describe as the best they have ever experienced. Its prime location near the city center and the attentive and professional staff are also consistently highlighted as major strengths. The hotel generally maintains a high standard of cleanliness and provides comfortable accommodations, making it an ideal choice for families and sightseers looking for a convenient and welcoming base to explore the area. Couples will also appreciate the comfortable setting for a romantic getaway. To enhance your stay, be mindful of the persistent sales pitches in the lobby and consider requesting a room away from the main thoroughfares for a quieter experience.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The Wi-Fi connectivity is a frequent point of concern, with many guests reporting it to be weak or non-functional in their rooms, particularly on higher floors. While there is an elevator, some guests note it is a single, older unit often shared with staff, leading to occasional delays. Room amenities typically include a minibar/refrigerator and a hair dryer. The TVs are generally described as old, not smart, and offering limited channels with poor resolution. Some guests also mentioned an indoor swimming pool, though its appeal varied. A notable absence for some travelers is a dedicated fitness center.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness, with rooms and common areas maintained daily to a good standard, though a few isolated reports mentioned dust, hair, or even insects. Room size varies, with some guests finding their accommodations ample, while others described them as quite small or having low ceilings. The beds are mostly reported as comfortable, ensuring a restful sleep, though some found them to be on the firmer side. Bathrooms are typically clean with good showers providing hot water, but some reviews noted older fixtures, signs of humidity, mold, broken doors, or inconsistent water pressure. A significant recurring issue is noise levels, stemming from the street, corridors, elevator, neighboring rooms, and external air conditioning units, which can disturb sleep. The overall room condition is often described as old or outdated, with worn furniture and torn linens, indicating a need for renovation.

Dining & Food Quality
The breakfast experience is overwhelmingly positive, consistently described as exceptional, incredible, and among the best hotel breakfasts guests have ever had. It features a lavish colonial-style spread with immense variety, including a wide selection of fresh fruits, delicious cakes, pastries, various breads, juices, and hot items. While the food quality is generally lauded as fresh and delicious, a few guests found some items to be repetitive, industrial, cold, or lacking distinct flavor over longer stays. The hotel also features two convenient on-site restaurants, offering popular fondue and soup/hot dishes, which are generally well-regarded for their quality and accessible pricing, providing excellent dining options without leaving the premises.

Location & Accessibility
The hotel boasts a highly praised central location, strategically positioned within easy walking distance of many popular attractions. Guests appreciate being able to reach the city center, Rua Coberta, Lago Negro, and the vibrant Hortênsias Avenue, typically within a 15-minute stroll. This proximity also extends to essential services such as pharmacies, cafes, and a variety of other restaurants. Parking is available, often managed by a valet service due to limited space. Guests are frequently required to leave their car keys at the reception, a practice some found inconvenient or concerning, with a few isolated reports of vehicles being moved without explicit guest permission.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, attentive, helpful, cordial, well-trained, and professional. The check-in/out process is generally described as quick and smooth, contributing to a positive first and last impression, though a few guests reported less welcoming experiences at the reception. Housekeeping services are typically thorough and provided daily, ensuring rooms are clean and well-maintained, although some guests mentioned missed service or issues with responsiveness. The valet service is noted for its efficiency and the friendliness of its attendants. While many issues are promptly addressed, such as room changes due to noise or non-functional amenities, some guests reported that concerns like Wi-Fi or heating problems were not adequately resolved.

Additional Information
A significant and recurring point of feedback concerns the pervasive sales pitches within the hotel lobby. Guests frequently report being approached by individuals attempting to sell timeshares or resort packages, describing these interactions as persistent, annoying, and time-consuming. Another area of mixed feedback relates to tourism tax or destination fees, with some guests expressing surprise at unexpected charges at checkout, feeling these were not clearly communicated or were disproportionate. The hotel age and perceived renovation needs are also frequently mentioned; despite being generally well-maintained, many guests note that the structure and decor are old or outdated and could benefit from significant modernization. The hotel also maintains a pet policy that does not allow pets, which was a drawback for some travelers.