Sky-palace Inn & Suites Mccook

The hotel is primarily distinguished by its exceptionally friendly and attentive staff, who consistently receive high praise for their helpfulness and accommodating nature, often going out of their way to assist guests. While many guests find the property to be a convenient and clean base for their travels, others note significant inconsistencies in room quality, cleanliness, and maintenance. The hotel's location is frequently highlighted as a major advantage, offering easy access to nearby attractions and making it a practical choice for exploring the area. It appears to be a suitable option for budget-conscious travelers or those seeking a convenient place to stay who prioritize positive staff interaction over consistent luxury. To enhance their stay, guests are advised to confirm the condition of their assigned room upon check-in and consider bringing their own food, as on-site dining options receive varied feedback.

Facilities & Amenities
Most guests found the Wi-Fi to be unreliable at times, impacting their ability to stay connected. Many reviews mentioned that the pool was unfortunately out of service, which was a disappointment for those hoping to use it. Several guests also noted the absence of an elevator, which could be an inconvenience for those with mobility issues or heavy luggage. While some rooms included convenient amenities like a fridge and microwave, other in-room features such as hairdryers and TV remotes were reported to be non-functional by some. Additionally, issues like a lack of soap in dispensers and washcloths were occasionally reported, along with concerns about the security of external doors and lighting in hallways.

Cleanliness & Room Comfort
While many guests reported their rooms to be clean and spotless upon arrival, with some even describing them as modern and fresh, a significant number of reviews highlighted concerning cleanliness issues, including stained sheets, debris, and even the presence of a cockroach in one instance. Most guests found the beds to be very comfortable, ensuring a restful night's sleep, and appreciated the pleasant smell in the rooms. However, several guests experienced issues with water temperature and pressure in the showers, with some reporting no hot water at all. Other comfort concerns included a lack of curtains to block light, noisy train tracks nearby, and barking dogs. Some rooms also had minor maintenance issues like a sticking door or a non-flushing toilet, and some guests found used coffee bags in the makers.

Dining & Food Quality
Guest feedback on the hotel's dining options, particularly breakfast, was largely negative. Many described the breakfast as disappointing or even horrendous, citing issues such as sour milk, hair in waffles, and rotting fruit. The selection was often criticized for being limited, consisting of basic items like sausage, pancakes, cereals, and instant oatmeal, with little variety offered daily. Some guests also noted concerns about the presentation and hygiene of the condiments, which were often left open. A few reviews mentioned the practice of packing up leftover food, which raised questions among guests. In some cases, the only breakfast available consisted of protein bars, further contributing to guest dissatisfaction with the overall food quality and options provided.

Location & Accessibility
The hotel's location is consistently praised by guests as a significant advantage, with many describing it as excellent and central. Its proximity allows guests to walk to everything, making it highly convenient for exploring nearby attractions, dining, and shopping options. This accessibility is a major draw for visitors looking to navigate the area easily on foot. However, some guests reported difficulties in initially finding the hotel, noting a lack of clear signage and confusion due to the presence of two buildings with the same name located close to each other, which complicated navigation even with GPS. While parking was mentioned, its availability or ease was not a strong theme, though one guest noted a nearly empty parking lot, which could be a positive for those driving.

Staff & Service
The staff at the hotel consistently receives overwhelming praise from guests, standing out as one of the most positive aspects of the stay. Reviewers frequently describe the team as exceptionally friendly, helpful, accommodating, and attentive, often going above and beyond to ensure a comfortable experience. Many guests highlighted their professionalism and excellent customer service, noting instances where staff members were quick to resolve issues, such as a non-working television. However, despite the generally positive interactions, some guests reported significant issues with the check-in process, experiencing long waits for staff to appear at the front desk. There were also isolated reports of room keys needing frequent reactivation and maintenance requests, such as a non-flushing toilet, not being addressed promptly, indicating some inconsistencies in service delivery.