Sleep Inn Airport - Billy Graham Parkway

This hotel is frequently chosen by travelers seeking convenience due to its proximity to the airport and the availability of an airport shuttle service, making it a common choice for those with unexpected layovers or early flights. While many guests consistently highlight the friendly and helpful staff as a significant positive, overall impressions of the property are highly mixed. Recurring themes in reviews include concerns about the hotel's general condition and cleanliness, as well as the presence of strong, pervasive odors throughout the premises. It appears to be a suitable option for emergency stays or budget-conscious travelers prioritizing location and basic amenities for a short duration. To ensure a smoother experience, guests are advised to confirm shuttle service availability in advance and manage expectations regarding the hotel's overall upkeep and the potential for unpleasant smells upon arrival.

Facilities & Amenities
The hotel provides essential in-room amenities such as a refrigerator and microwave, which many guests found convenient for their stays. Most rooms are equipped with a television, though some guests reported issues with its functionality. The property also features vending machines and an ice machine, although their operational status was inconsistent according to some reviews. A notable point of feedback is the unavailability of the pool, which is advertised but consistently reported as closed. Beyond these, guests frequently mentioned a general state of disrepair across various fixtures, including light switches, bathroom fans, shower heads, and toilet paper holders, indicating a need for maintenance. The elevator was also cited for its worn appearance and occasional unpleasant smells.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is sharply divided among guests. While some reviewers found their rooms to be clean and well-maintained, a significant number reported substantial issues. Many guests encountered stained carpets, walls, and linens, with some even noting holes in various surfaces. The presence of strong, unpleasant odors, including smoke, mold, or stale smells, was a frequent complaint, impacting the overall atmosphere. Concerns about pests were also mentioned by a few guests. While some found the beds comfortable, others noted issues with pillows and the general worn state of the furniture. Noise from other guests and the hallways was a common complaint, with thin walls often impacting sleep quality. Many reported issues with in-room fixtures such as non-functional lights, broken bathroom doors, and leaking showers, further detracting from comfort.

Dining & Food Quality
Feedback on the complimentary breakfast is highly polarized. Some guests found it to be good, describing it as a decent continental offering with a selection that included cereal, pancakes, waffles, eggs, and coffee. These guests often appreciated the staff's efforts to keep items refilled and the dining area clean. However, a significant number of guests described the breakfast as poor, weak, or even "insultingly bad." Common complaints included a lack of variety, molded muffins, overcooked sausage, non-functional juice machines, and a general lack of freshness or quality in the food provided. Some even noted that the coffee machine in the room did not work, further limiting options.

Location & Accessibility
The hotel's location is consistently praised for its proximity to the airport and convenience for travelers needing quick access to flights. Many guests appreciated the availability of an airport shuttle service, which helped save on transportation costs, though feedback on its reliability and wait times was mixed, with some reporting long delays or non-operational shuttles. While some found the area convenient for local attractions and dining within a short drive, a significant number of reviews highlighted concerns about the surrounding environment and parking lot, describing it as unsettling or attracting questionable individuals. The parking lot itself was noted for being poorly lit and having issues with cleanliness, contributing to a sense of unease for some guests.

Staff & Service
Feedback on the staff and service is extremely varied. Many guests consistently praised the staff, describing them as friendly, helpful, attentive, and professional, often highlighting their efforts to provide a warm welcome and assist with various requests, including quick check-in and shuttle arrangements. Some guests even noted staff members going above and beyond to ensure a comfortable stay, making a positive impact despite other hotel shortcomings. However, a significant number of reviews reported negative interactions, citing staff as unfriendly, rude, dismissive, or unprofessional, particularly during check-in or when addressing complaints. Issues with housekeeping availability and responsiveness were also mentioned by some guests, indicating inconsistencies in service delivery.

Additional Information
Guests should be aware of a deposit requirement upon arrival, which some found unexpected and occasionally difficult to manage without a physical card. A strict no-refund policy was also noted by several guests, with some reporting issues when trying to cancel or seek compensation for unsatisfactory conditions, particularly if they left the property shortly after check-in. Despite being advertised as a smoke-free property, many reviews indicated a pervasive smell of smoke throughout the hotel, suggesting the policy is not effectively enforced. Some guests also expressed feelings of insecurity due to the general atmosphere and condition of the property, with concerns about the effectiveness of room locks and the presence of unsettling individuals in and around the premises. Additionally, some guests reported instances of overbooking, leading to unexpected room unavailability upon arrival.