Sleep Inn Sioux Falls Airport

The hotel's most striking feature, though often negative, is the consistent issue with its pool and hot tub being out of order, which significantly impacts guest expectations. Despite this, its convenient location near key transport hubs and local attractions is frequently highlighted. The hotel is generally perceived as an older property in need of significant updates, with many guests noting pervasive issues with cleanliness and room maintenance. While some travelers find it a suitable option for a quick overnight stay or for those needing proximity to the airport or DMV, others, particularly families or couples seeking a relaxing getaway, are often disappointed by the lack of functional amenities and the overall condition. To ensure a more comfortable experience, guests are advised to manage expectations regarding the hotel's age and verify the operational status of specific facilities before arrival.

Facilities & Amenities
The hotel's facilities frequently draw mixed, often negative, feedback. A predominant concern among guests is the consistent unavailability of the pool and hot tub, which are repeatedly reported as being out of order, closed, broken, or in a state of disrepair, sometimes appearing green or slimy. This issue is a major disappointment for many who book specifically for these amenities. Furthermore, the absence of an elevator poses a significant challenge for seniors and guests with mobility issues, requiring them to navigate stairs. The parking lot is also a recurring point of contention, described as rough, unkept, overgrown, or poorly lit, leading some guests to feel uneasy. While some reviews mention the presence of a fitness center and free Wi-Fi, these positive aspects are often overshadowed by the widespread issues with the primary recreational facilities and the general upkeep of the property.

Cleanliness & Room Comfort
The state of cleanliness and room comfort is a major area of concern for many guests. Numerous reviews describe rooms as filthy or dirty, citing issues such as blood stains on curtains and walls, pervasive mold or mildew in showers and on ceilings, and stained carpets and floors. Guests have reported finding hairballs on sheets, leftover food in refrigerators, and even bed bugs, leading to a general sense of unease. The presence of unpleasant odors, including musty, smoke, chemical, or even urine smells, is frequently mentioned, indicating a lack of thorough cleaning. Room furnishings are often described as old or worn, with uncomfortable beds that are either hard, squeaky, or sunk in the middle, and rough sheets. Noise levels, particularly from hallways and airplanes, can also disrupt sleep, and issues like non-functional air conditioning or loud fans further detract from comfort.

Dining & Food Quality
Feedback on the hotel's dining options primarily centers around the complimentary breakfast. Many guests find the breakfast to be good, very good, or even excellent, appreciating the variety of offerings and the convenience of a hot meal. Specific items like waffles and sausages are often highlighted positively. However, a significant number of reviews express disappointment, noting that the breakfast can be minimal or that the hotel frequently runs out of coffee or other food items. Some guests have found the hot food, such as biscuits and eggs, to be cold, watery, or of poor quality, with descriptions like powdered or rubbery. The coffee itself also receives mixed reviews, sometimes described as bad. While the availability of a complimentary breakfast is generally a plus, its inconsistent quality and occasional shortages can detract from the overall guest experience.

Location & Accessibility
The hotel's location is consistently cited as a significant advantage by many guests. Its central position offers easy access to major roads and is particularly convenient for those traveling to the airport, the DMV (Department of Motor Vehicles) for residency purposes, or events at the Denny Sanford Center. Guests also appreciate its proximity to local attractions like Falls Park and various shopping and restaurant options, with some noting a gas station and sub shop nearby. However, the surrounding area receives mixed reviews, with some guests describing it as sketchy or expressing safety concerns due to the presence of rough-looking people or loud individuals in the hallways. While the hotel is close to the airport, the resulting airplane noise can be a disturbance for some. The parking lot, while offering free parking, is often described as unkept or poorly lit, contributing to a sense of unease for some visitors.

Staff & Service
The hotel's staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight positive interactions with the front desk team, describing them as accommodating, kind, and understanding, often going out of their way to assist with requests or provide local information. The check-in process is frequently noted as quick and efficient. However, there are also numerous accounts of negative service experiences. Some guests have reported feeling harassed or subjected to rude and disrespectful behavior, including demeaning comments or microaggressions. Instances of staff being unprofessional, argumentative, or seemingly unconcerned about guest issues, such as room cleanliness or facility closures, are also mentioned. Despite these isolated negative encounters, the overall sentiment leans towards appreciation for the efforts of the staff in a challenging environment.