Sleep Inn South Jordan-Sandy

This hotel is currently undergoing a significant renovation, aiming to enhance the guest experience and improve its overall condition, making it a notable choice for budget-conscious travelers seeking an affordable stay. While some guests have found it to be a good value for money, offering a comfortable and quiet environment, many others have highlighted a pressing need for these updates, particularly concerning cleanliness and room maintenance. The hotel's commitment to providing a good night's sleep is a core promise, often appreciated by leisure travelers and families looking for a simple, functional base, including those traveling with pets. To ensure a more satisfactory stay, it is advisable for guests to inspect their room upon arrival and be prepared for potential noise from ongoing renovations or other guests, as soundproofing can be inconsistent. Additionally, confirming the availability and condition of specific amenities upon check-in can help manage expectations.

Facilities & Amenities
The hotel offers a range of facilities for guest use, though their condition often receives mixed feedback. The pool and hot tub are frequently mentioned, with many guests noting issues such as cold water, broken jets, and a general lack of cleanliness, including visible hair and debris. Some found the pool area to be a unique "greenhouse" style, but not truly indoor, and sometimes lacking towels. Wi-Fi connectivity is inconsistent, with some guests experiencing slow speeds or complete unavailability in their rooms, while others found it adequate. The laundry room has been described as having an unpleasant odor and lacking basic supplies like soap. Guests also reported issues with vending machines not working properly or not keeping drinks cold, and ice machines sometimes being unsanitary. A significant point of concern for many is the absence of an elevator, which can pose a challenge for guests with mobility issues or heavy luggage. Furthermore, key cards frequently malfunction, requiring multiple trips to the front desk for re-activation.

Cleanliness & Room Comfort
The state of cleanliness and room comfort is a major recurring theme, with many guests expressing significant concerns. Rooms are frequently described as dirty, with visible stains on carpets, sheets, and furniture, and peeling wallpaper or paint. Unpleasant odors, ranging from musky and moldy to chemical or pet-related, are commonly reported upon entry. Many reviews detail issues such as hair found in showers or on bedding, and the presence of bugs, including spiders, cockroaches, and even bed bugs, which significantly detracts from the guest experience. The beds themselves receive mixed reviews, with some finding them comfortable, but many others describing them as thin, hard, or saggy, with visible wear. Noise levels are also a concern, with guests reporting disturbances from trains, highway traffic, and other guests due to thin walls. Additionally, various in-room amenities are often found to be broken or missing, such as non-functional air conditioning, broken TVs or remotes, and issues with bathroom fixtures like non-flushing toilets, broken shower doors, or lack of hot water.

Dining & Food Quality
The complimentary breakfast is a consistent highlight for many guests, often described as plentiful and offering a good variety of options. Guests appreciate the availability of hot food items like eggs and pancakes, alongside yogurt, pastries, fruit, and cereals. The food quality is generally praised, with many considering it a good value and better than expected for the price point. The staff responsible for the breakfast area often receive positive mentions for their attentiveness in restocking and maintaining cleanliness. However, some guests have noted that the dining area itself is quite small and can become cramped and hot, especially during peak times. A few reviews also mentioned occasional issues with specific items, such as undercooked eggs, cold coffee, or limited hot food availability. Despite these minor points, the breakfast remains a strong positive aspect of the stay for most visitors.

Location & Accessibility
The hotel's location receives mixed feedback, primarily due to its proximity to a major freeway, which offers easy access for travelers but also contributes to noise for some guests. Many appreciate its convenience for reaching nearby restaurants, shopping centers, and other amenities like a large retail store. It is also noted as being close to a ski bus route, which is beneficial for winter sports enthusiasts. However, some guests found the hotel difficult to locate initially, even with GPS, and mentioned that the surrounding area can appear sketchy. Parking is available, though some concerns were raised about the security of the parking lot and external doors. A significant accessibility issue is the lack of an elevator, which can be problematic for guests with disabilities or heavy luggage, particularly for rooms on upper floors.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight positive interactions with front desk personnel, describing them as welcoming, courteous, and attentive to requests, such as moving rooms or providing extra amenities. The check-in process is often noted as quick and easy, contributing to a smooth arrival experience. However, there are instances of mixed feedback, with some guests reporting staff being unresponsive, unhelpful, or struggling with English communication, leading to frustration. Housekeeping service is a point of contention; while some found rooms clean upon arrival, many reported a lack of daily maid service during longer stays, or issues with staff entering rooms despite "Do Not Disturb" signs. Overall, the staff's willingness to assist and their positive attitude are frequently commended, despite occasional inconsistencies in service delivery.

Additional Information
The hotel is currently undergoing an extensive renovation, which is a key factor influencing guest experiences, with some rooms already updated and others awaiting improvements. A notable feature is its pet-friendly policy, though this has unfortunately led to concerns about pet-related odors and cleanliness issues in some areas. Guests should be aware of the hotel's deposit policy, as a security deposit is typically required upon check-in, and some guests have reported difficulties or delays in receiving refunds, or even issues with double charging. Security is a significant concern for many, with reports of external doors not locking, leading to unauthorized access, and a general feeling of unsafety due to the presence of sketchy individuals in and around the property. Furthermore, issues with Wi-Fi connectivity, including slow speeds and unreliability, are frequently mentioned, impacting guests' ability to stay connected.