Sleep Inn & Suites Harrisburg - Hershey Southwest

The hotel's convenient location near major attractions and its family-friendly atmosphere stand out, making it a popular choice for various travelers. Many guests find it an ideal base for families visiting local attractions like Hershey Park, as well as for travelers on stopovers seeking a comfortable and affordable stay. The consistent praise for the friendly staff and the presence of an indoor pool are frequently highlighted as key positive aspects. While overall cleanliness is often noted, some reviews indicate areas needing attention. This hotel is particularly well-suited for budget-conscious guests who prioritize value without compromising on essential amenities. To enhance your experience, it is advisable to manage expectations regarding the breakfast offerings, which receive mixed reviews, and consider requesting a room situated away from the pool or elevator areas to ensure a more peaceful night's rest.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest convenience. A notable feature is the indoor pool, which is a significant draw for families, though feedback on its size and cleanliness is mixed, with some guests noting it can be small and occasionally crowded or have cleanliness issues around the deck. The fitness room is available, but some reviews indicate it may not always be accessible. Guests appreciate the free Wi-Fi, though its reliability can vary. Rooms are generally well-equipped with a refrigerator and microwave, adding to the comfort of longer stays. A 24-hour coffee and tea station in the lobby is a welcome convenience, despite occasional reports of it being out of service. While parking is ample and convenient, the elevator is sometimes described as slow or noisy, which can impact guest experience.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is quite varied. Many visitors commend the rooms for being clean and comfortable, often highlighting the comfortable beds that contribute to a good night's sleep. However, a notable number of reviews express concerns about cleanliness, citing issues such as hair in the bathtub, stained carpets, or unpleasant odors. The bathrooms receive mixed comments; while some find them spacious, others report issues like mold, mildew, slow drains, lack of hot water in specific rooms, or poor lighting. Noise levels are also a point of contention; some guests experience quiet stays, while others are disturbed by thin walls, loud neighbors, road noise, or noisy refrigerators and air conditioning units. Despite these varied experiences, the presence of an in-room coffee maker is generally appreciated.

Dining & Food Quality
The hotel's dining and food quality, particularly the complimentary breakfast, garners highly mixed reviews from guests. While some describe the breakfast as delicious and good, many others find it to be subpar, mediocre, or even disappointing. The options typically include a make-your-own waffle station, microwaveable breakfast sandwiches, cold cereal, yogurt, and limited fruit like apples. Many guests express a desire for more substantial hot food choices, such as cooked eggs or meat, and a wider variety of fresh fruit, bagels, or toast. Issues with stocking are frequently reported, with items like sandwiches, yogurt, or muffins running out quickly, especially during peak times. The breakfast area itself is often described as small, crowded, and sometimes unclean, which can detract from the overall experience. Despite these criticisms, the coffee is generally well-regarded.

Location & Accessibility
The hotel's location and accessibility are consistently highlighted as major advantages by guests. It is conveniently situated with easy access from the interstate, making it an ideal stopover point for travelers. Its proximity to Hershey Park (approximately 15-20 minutes away) is a significant draw for families and tourists, and it is also close to other local points of interest like the Farm Show Arena and various shops and restaurants. While the immediate surroundings are generally functional, some guests note the presence of an abandoned building nearby, which can give a less appealing first impression. However, the hotel offers plenty of parking, which is a considerable convenience for those traveling by car. Overall, the strategic placement ensures guests have straightforward access to both local attractions and major roadways.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback from guests. Many reviews commend the team for being exceptionally friendly, helpful, and attentive, often going above and beyond to ensure a pleasant stay. The check-in and check-out processes are frequently described as quick and smooth, contributing to a hassle-free arrival and departure. Guests appreciate the welcoming demeanor of the front desk personnel, who are often highlighted for their professionalism and willingness to assist with various requests. While most interactions are positive, some isolated comments mention minor communication challenges with housekeeping staff regarding service requests. Overall, the dedication of the staff to providing excellent customer service is a recurring theme, significantly enhancing the guest experience.

Additional Information
Several additional details contribute to the overall guest experience. Many visitors consistently praise the hotel for its great value for the price, making it an attractive option for budget-conscious travelers. However, some guests note that the property, particularly certain areas, could benefit from updating to enhance its overall appearance and functionality. The presence of an abandoned building adjacent to the hotel's parking lot is a recurring observation, which some find visually unappealing. Furthermore, a number of reviews mention issues with TV channel limitations and inconsistent internet connectivity, which can be a minor inconvenience for guests relying on these services. Despite these points, the hotel remains a popular choice due to its affordability and generally positive guest interactions.