Sleep Inn Summersville - New River Gorge Area

This hotel consistently earns praise as a reliable and welcoming stopover, particularly for travelers embarking on long journeys. Its signature feature is its commitment to providing a clean, comfortable, and friendly environment, making it a preferred choice for many repeat guests who value its consistent quality. The hotel is well-suited for couples seeking a peaceful retreat, families traveling with children and pets, and pet owners who appreciate accommodating policies. Guests frequently highlight the exceptional breakfast offerings and the convenient location just off the highway, which allows for easy access while minimizing road noise. To enhance your stay, it is advisable to be aware of the hotel's specific housekeeping policy, which typically involves room cleaning and towel replacement every three days unless otherwise requested. Additionally, some guests suggest bringing personal toiletries, as the provided items may not meet all preferences.

Facilities & Amenities
The hotel offers several practical facilities to enhance guest convenience, including ample free parking that accommodates various vehicle sizes, though some large trucks may occupy multiple spots. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. However, feedback on other amenities is mixed. The pool is a frequent point of disappointment, as it is often reported as being closed or out of service, leading to frustration for guests, especially families hoping to use it. The key card system has also been a recurring issue, with guests experiencing frequent malfunctions that require staff assistance for room access, and some side entrances are reportedly left propped open. While rooms include a mini fridge and microwave, some guests note that the TVs are small and dated, lacking modern features like streaming services. Additionally, the laundry dryers have been reported as broken, and sundries shelves at the front desk are sometimes empty.

Cleanliness & Room Comfort
Most guests commend the hotel for its overall cleanliness, describing rooms as spotless, fresh, and well-maintained. However, some reviews indicate inconsistencies, with occasional reports of a musty smell, stained comforters, or issues with the cleanliness of bathrooms, including dirty showers and toilets, and stained towels. The beds are widely praised for being very comfortable, ensuring a restful night's sleep, and the pillows are also noted for their comfort. While the hotel is generally quiet, some guests have experienced noise from thin walls, such as flushing toilets or closing doors, and occasional external disturbances like truck engines. Rooms are often described as cozy or small, though suites are available and appreciated for their space. The bathrooms feature good water pressure and a unique semi-circular shower design, but some guests find the toilets to be too low. Issues with temperature regulation and humidity in rooms have also been mentioned, alongside observations of dated decor and minor maintenance concerns.

Dining & Food Quality
The complimentary breakfast at the hotel consistently receives high praise from guests, often described as excellent, hot, and plentiful, surpassing expectations for a mid-budget hotel. The breakfast variety is a significant highlight, featuring a wide array of options such as scrambled eggs, sausages, biscuits with rich gravy, and popular make-your-own waffles with various toppings. Additional choices include muffins, danishes, bagels, cereals, and a selection of juices and coffee. Guests frequently commend the food quality, noting that items like eggs and gravy are well-prepared and flavorful. The staff managing the breakfast area is repeatedly singled out for their exceptional friendliness, attentiveness, and dedication to keeping everything stocked and clean, often going above and beyond by pouring coffee for guests. While the breakfast room can sometimes become noisy or crowded, and some items may run out for latecomers, the overall dining experience is a strong positive for most visitors.

Location & Accessibility
The hotel's central location is a significant advantage for guests, positioned conveniently just off US 19, making it an ideal stopover point for those on long drives. Its accessibility is frequently highlighted, with easy on and off-highway access. The property is strategically situated near various essential amenities, including gas stations, a range of restaurants offering diverse dining options, and local shops. For those interested in outdoor activities, the hotel is also noted for its proximity to the New River Gorge National Park. Despite being close to the main road, the hotel is set back far enough to provide a quiet environment, largely free from highway noise, contributing to a peaceful stay. Ample free parking is available on-site, adding to the convenience for travelers. The combination of easy access, nearby amenities, and a quiet setting makes the location highly appealing to a wide range of guests.

Staff & Service
The hotel staff consistently receives glowing reviews for their exceptional friendliness and helpfulness, with many guests describing them as welcoming, polite, and attentive. The check-in and check-out processes are generally reported as quick and smooth, though occasional issues with the key card system can cause delays. Staff members are frequently praised for going above and beyond to accommodate guest requests, such as providing accessible rooms, arranging late check-outs, or assisting with room access when key cards malfunction. Their responsiveness to guest concerns, including issues with room cleanliness or amenities, is also a recurring theme. The hotel's pet-friendly service is particularly appreciated, with staff making efforts to ensure a comfortable stay for guests traveling with animals. Overall, the dedication of the staff to providing excellent service is a standout feature, significantly contributing to a positive guest experience.

Additional Information
Guests should be aware of several specific details that enhance or impact their stay. The hotel maintains a pet-friendly policy, though the exact pet fee may vary from what is advertised, and some guests note challenges in finding suitable outdoor areas for pets. While the property is generally described as well-maintained, some guests perceive it as older or dated, suggesting a need for updates, despite others noting recent renovations. A unique housekeeping policy means rooms are typically cleaned and towels replaced every three days unless guests specifically request more frequent service. A recurring technical issue involves the key card system, which frequently malfunctions, sometimes leading to side doors being propped open, raising minor security concerns for some solo travelers. Additionally, there have been isolated but notable reports of no hot water in showers. While many find the hotel to be a good value, some consider the price to be high for the area. It is also worth noting that some rooms are equipped with two full-sized beds rather than queen-sized.