Smart Extended Stay

The hotel primarily serves as a budget-friendly option for travelers seeking highly affordable accommodation, particularly those in need of extended stays or temporary housing solutions. Its main appeal lies in its cost-effectiveness and a convenient location near major interstates and local amenities, making it accessible for road trippers and individuals exploring the region. While some guests find it to be a suitable choice for a quick, inexpensive stopover, others highlight significant issues with room quality and hotel management. The property is often chosen by individuals prioritizing low rates over extensive amenities or modern comforts. For those considering a stay, it is advisable to confirm check-in availability and hours in advance, as several guests reported issues with unattended front desks and limited service times, which can be particularly challenging for late arrivals. Additionally, it is recommended to verify room conditions upon arrival to ensure it meets expectations.

Facilities & Amenities
The hotel's facilities have been a point of concern for many guests, particularly regarding accessibility. Several visitors reported that the elevator was frequently out of order, with some noting that it appeared to have been non-functional for an extended period. This presented a significant challenge, especially for elderly guests or those with mobility issues who were assigned rooms on upper or lower floors, requiring them to navigate multiple flights of dimly lit stairs. The lack of a working elevator made moving luggage and accessing rooms difficult and inconvenient. Beyond the elevator, other in-room amenities like the television were described as having poor reception, making them unusable for entertainment. Some guests also noted the absence of basic conveniences such as coffee in the rooms or at the front desk, which was a disappointment.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed, with a significant number of concerns raised. Many rooms are described as dated and in need of substantial updates, featuring issues such as peeling wallpaper, non-functional dresser drawers, and dust-covered hangers. Specific cleanliness problems mentioned include mold on shower curtains and tub caulking, as well as cigarette burns on sinks and sheets, even in non-smoking rooms. Some guests reported receiving bed bugs, indicating severe sanitation lapses. The beds themselves often received negative comments, with complaints about thin blankets, broken frames, and uncomfortable, noisy mattresses. While some guests found their rooms to be adequately clean, others experienced significant discomfort due to these issues. Noise levels were also a recurring problem, with reports of loud disturbances from other guests throughout the night, impacting sleep quality.

Location & Accessibility
The hotel's location is consistently highlighted as one of its primary advantages, offering excellent accessibility for travelers. It is conveniently situated near a major interstate, making it an ideal stopover point for those on long journeys and road trippers. Guests appreciate its close proximity to the New River Gorge, a popular natural attraction, allowing for easy day trips and exploration of the area. Furthermore, the hotel is surrounded by a variety of restaurants, food establishments, and fuel stations, providing ample options for dining and essential services within a short distance. This makes it easy for guests to find meals and supplies without needing to travel far, contributing to a convenient and practical stay for many visitors who value ease of access to local amenities and major transportation routes.

Staff & Service
The staff and service at the hotel receive notably mixed reviews, with many guests praising the friendliness and helpfulness of the team. Numerous visitors reported positive interactions, highlighting staff members who were courteous, attentive, and willing to assist with various needs, even going above and beyond to provide solutions for guests in challenging situations. However, a significant number of reviews also point to considerable issues with the check-in and check-out processes. Guests frequently encountered unattended front desks, particularly during late-night arrivals or early morning departures, leading to frustration and inability to check in or obtain receipts. Some reported being unable to check in at all due to the desk being unstaffed, even with prior reservations, resulting in difficult experiences. While the staff present were often commended, the inconsistent availability of service at the front desk was a major drawback for many.