Smoky View Inn

This hotel is primarily noted for its central location, offering convenient access to major attractions and the main parkway, making it a practical choice for budget-conscious travelers and sightseers who prioritize proximity over luxury. While some guests found the beds comfortable, a significant number of reviews highlight pervasive issues with cleanliness and general room condition. The hotel's older nature is frequently mentioned, with some areas showing signs of recent remodeling, though this does not consistently extend to overall upkeep. For those seeking a quiet stay, some rooms are noted for their peaceful atmosphere. To ensure a more comfortable experience, guests are strongly advised to manage their expectations regarding room standards and consider bringing their own cleaning supplies or linens.

Facilities & Amenities
Feedback on the hotel's facilities is mixed, with several amenities frequently reported as unavailable or in poor condition. The swimming pool, while present, is often described as small, dirty, or out of order, with some guests noting it was empty or covered. The ice maker and washer and dryer are also commonly reported as being out of service. While rooms generally include a microwave and refrigerator, these appliances are often described as very old or dirty. Guests also encountered issues with basic room features, such as faulty electrical outlets and non-working televisions with limited channels. Wi-Fi is available, but its reliability is not a consistent highlight.

Cleanliness & Room Comfort
Cleanliness is a major concern for many guests, with numerous reports of rooms being filthy upon arrival. Common complaints include dirty floors (leaving socks black), stained sheets and comforters (some with hair or bodily fluids), and unclean bathrooms with mold on caulking and walls. The presence of roaches (both dead and alive) is a recurring and significant issue, leading some guests to cut their stays short. While some reviews praise comfortable beds, others describe them as lumpy or old. Noise levels vary, with some rooms noted as surprisingly quiet, while others, particularly those facing the street, are affected by street noise or disturbances from other guests. General room disrepair, such as loose outlets, broken shower fixtures, and damaged furniture, is also frequently mentioned.

Dining & Food Quality
The hotel offers a complimentary breakfast, but guest feedback indicates it is generally very basic and often disappointing. Described as a "Grab n Go" or "continental" style, the breakfast variety is limited, typically including items like waffles, cereal, muffins, toast, and coffee. Many guests found the quality to be poor, with some reporting sour-tasting waffle mix or a lack of fresh options like yogurt and fruit. There are instances where breakfast was not available as advertised or was put away early. Overall, the food quality and selection do not meet expectations for many visitors, suggesting guests should plan to dine elsewhere.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is situated directly on the main parkway, offering easy access to numerous popular attractions such as WonderWorks and the Titanic Museum, which are often within walking distance or a short drive. Guests appreciate the convenience of a traffic light directly at the entrance, facilitating smooth entry and exit onto the busy road. Proximity to various grocery stores, restaurants, and shopping plazas is also a significant advantage. While the immediate surroundings are busy, the location is generally considered safe, despite some guests expressing concerns about the general atmosphere outside the hotel.

Staff & Service
Feedback regarding staff and service is notably mixed. Some guests found the staff to be friendly and courteous, particularly during the check-in process, and appreciated the helpfulness of some individuals. Housekeeping is sometimes praised for providing fresh linens daily. However, a significant number of reviews describe staff as unfriendly, rude, or unconcerned when confronted with complaints, especially regarding room cleanliness or pest issues. Guests reported difficulties in getting issues resolved, such as obtaining refunds or speaking with a manager. There are also instances of staff being unresponsive to requests for basic amenities like toilet paper or trash bags, and some found housekeeping to be intrusive.

Additional Information
Beyond the standard categories, guests frequently noted the hotel's overall run-down appearance and musky or unpleasant smells in rooms, sometimes attributed to stale cigarette smoke or marijuana odors permeating from outside. The hotel operates with an older key entry system. Some guests were surprised by an unannounced deposit requirement upon arrival. The general atmosphere is sometimes described as attracting individuals who linger in the parking lot, contributing to a feeling of unease for some visitors. The hotel's exterior is often perceived as outdated, contrasting with online photos that may depict nearby attractions rather than the property itself.