Soboba Casino Resort

The hotel offers a comprehensive integrated casino resort experience, making it a popular destination for both entertainment and relaxation. Guests frequently highlight the hotel's exceptional cleanliness, comfortable accommodations, and the generally friendly and helpful staff. While the casino provides a vibrant atmosphere, guest experiences with payouts are notably mixed, with some expressing frustration. It is particularly well-suited for gamblers seeking a lively environment, golf enthusiasts drawn to the well-maintained course, couples on a relaxing getaway, and concert-goers attending events at the on-site venue. To ensure a smooth stay, it is advisable to confirm pool availability, especially during off-peak seasons, and be aware that casino payouts can be unpredictable, as some guests report a "tight" machine experience.

Facilities & Amenities
The resort boasts a wide array of facilities designed to enhance the guest experience. The casino is a significant draw, offering a large selection of slots and table games in a smoke-free environment, which many guests appreciate. For those seeking recreation beyond gambling, the hotel features a well-maintained golf course that is both challenging and scenic. The pool area is described as nice, lovely, and amazing, providing ample loungers for relaxation, though some guests have noted it can become overcrowded at times, especially when day passes are in use. A fantastic fitness center is available for guests, and the event center hosts various concerts and shows. Additionally, the property offers 21 lighted pickleball courts, adding a unique recreational option. Parking facilities are ample, easy to access, and secure, with separate areas for hotel guests.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and comfort of the rooms, often describing them as spotless, very clean, and well-maintained. The spacious rooms are noted for their modern furnishings and often provide beautiful views of the golf course or pool. Many reviewers highlight the comfortable beds, ensuring a restful night's sleep, with some appreciating their firmness and new condition. The large bathrooms feature walk-in showers with great water pressure and are often described as beautifully designed. Rooms are generally quiet, contributing to a relaxing stay, and include amenities like big TVs with Chromecast capabilities and quiet fridges. While most experiences are positive, some guests reported issues such as a coffee pod machine not working or the lack of a microwave in the room. Housekeeping services are not daily for shorter stays, requiring guests to request service after three days.

Dining & Food Quality
The hotel offers diverse dining options that generally receive positive feedback. Guests frequently commend the delicious food and variety available across the different venues. The Noodle Bar is consistently highlighted as excellent, while the Steakhouse is noted for being a nice dining choice. The Fairway Cafe is praised for its good food and generous portions, particularly for breakfast. Some guests enjoyed the pizza restaurant for its tasty offerings and the coffee shop for its yummy desserts. In-room dining is available, with room service breakfasts receiving positive mentions. However, feedback is mixed regarding some specific venues; the Canyon Inn restaurant was described by some as overpriced and not great, and the pizza taste was criticized by others. Some guests also experienced issues with room service, such as incorrect items or dressings, and noted that the food court was sometimes closed or limited.

Location & Accessibility
The hotel's location is often described as being sufficiently removed from urban areas to offer a sense of escape, making it ideal for a week or monthly outing. While some guests find the drive a bit far, many agree it is worth the trip for the resort experience. The property is conveniently situated near a golf course, which is a significant draw for many visitors. A major advantage highlighted by guests is the ample parking, which is consistently described as easy to access and secure. There are also separate parking facilities specifically for hotel guests, adding to the convenience. Despite its somewhat secluded setting, the location is generally considered good for those seeking a dedicated resort stay rather than proximity to external attractions.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests commending the friendly staff for being very nice and welcoming, helpful, accommodating, and attentive. The check-in process is often described as quick and easy. Guests appreciate the polite and courteous demeanor of employees across all areas, from the front desk to the groundskeeper. However, feedback on service is mixed, with some guests reporting negative experiences. These include instances where luggage assistance was not provided, room cleaning was not performed daily for shorter stays, or late check-out requests were denied. There were also isolated reports of security issues, such as a room door being opened unexpectedly, and some guests found certain staff members to be unhelpful or even rude, particularly concerning rewards program issues or specific requests.

Additional Information
Several unique aspects and policies contribute to the overall guest experience. A significant positive for many is the smoke-free casino environment, which is consistently highlighted as clean and comfortable. The hotel features 21 lighted pickleball courts, offering a distinct recreational amenity. Guests should be aware that the pool area may be closed during certain seasons, such as winter, even if the weather is warm. There have been instances where digital IDs were not accepted for casino payouts, requiring a physical ID. The rewards program receives mixed reviews, with some guests finding it beneficial while others perceive it as stingy with comps. Additionally, the hotel has a policy regarding children's access to the casino at certain hours, and some guests have reported difficulties with adjoining room requests, particularly during busy periods, which can impact family stays.