Sonesta ES Suites Charlotte Arrowood

This hotel is frequently chosen for its spacious, suite-style rooms featuring kitchenettes, which many guests find convenient for longer stays or for preparing meals. This setup makes it particularly appealing for families seeking more living space and amenities, as well as long-term guests who appreciate the home-like environment. While the hotel offers a practical base for exploring the area, guests often encounter mixed experiences regarding cleanliness and service. To ensure a smoother stay, it is advisable to confirm the operational status of all facilities upon arrival and to clarify the exact terms and timeline for any security deposits.

Facilities & Amenities
The hotel's kitchenettes are a notable feature, typically equipped with a stove, refrigerator, and dishwasher, providing guests with the flexibility to cook their own meals. However, some reviews indicate that utensils and cookware may be incomplete or insufficient. The pool is a frequently mentioned amenity, though numerous guests report it is often closed or out of service, leading to disappointment. The fitness center is available but described as small with limited equipment. Other common issues include slow Wi-Fi, noisy AC units, and elevators that are sometimes dirty or undergoing maintenance. Guests also note that ice machines are often broken, requiring ice to be obtained from the front desk.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly varied, with many expressing significant concerns. While some guests find the rooms spacious and the beds comfortable, a pervasive issue reported by numerous visitors is the presence of roaches and other bugs, particularly in kitchen and bathroom areas, raising considerable hygiene concerns. Many rooms show signs of wear and tear, including stains on carpets, furniture, and linens, as well as mold in bathrooms and peeling wallpaper. Noise from adjacent rooms, hallways, and outside areas is a frequent complaint, impacting guest rest. Additionally, there are recurring issues with insufficient or dirty towels and problems with hot water availability in bathrooms.

Dining & Food Quality
The hotel offers a complimentary breakfast, but guest experiences are consistently mixed to negative. Many reviews describe the breakfast variety as limited, often consisting of basic items that may run out quickly, especially if guests arrive later in the service window. Food items are frequently reported as being cold or subpar in quality, leading to disappointment. Some guests also noted that the breakfast area staff could be perceived as unhelpful or impatient. Furthermore, a hotel policy prevents guests from taking food from the breakfast area back to their rooms, which some find inconvenient.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for those visiting attractions like Carowinds amusement park, which is a short drive away. Its proximity to the interstate also makes it easily accessible for travelers. While the immediate area offers some dining options, guests often note that the hotel is not within walking distance of a wide variety of stores or other amenities. A recurring point of feedback is the parking fee, which some guests find unexpected or an additional cost not clearly advertised during booking.

Staff & Service
Guest experiences with the staff and service are quite varied. Some visitors praise the staff for being friendly, helpful, and attentive, particularly during check-in or when addressing immediate concerns. However, a significant number of reviews highlight issues with housekeeping, noting that rooms are not consistently cleaned or that requests for fresh linens are not fulfilled. There are also frequent complaints about the responsiveness of staff to maintenance requests, with broken items often remaining unfixed. A major point of contention for many guests is the deposit return process, with numerous reports of delays in receiving the $150 security deposit back, sometimes taking weeks.

Additional Information
A prominent theme in guest feedback revolves around the hotel's deposit policy, with a $150 security deposit required at check-in that often takes an extended period to be refunded, causing frustration for many. The hotel also charges a daily parking fee, which some guests were unaware of prior to arrival. The property maintains a pet-friendly policy, though some guests noted challenges with finding suitable outdoor areas for pets or experienced animal-related odors in their rooms. Additionally, the hotel has been undergoing renovations, which have sometimes resulted in noise and disruptions, including elevators being used for construction debris.