Sonesta ES Suites Cincinnati - Sharonville West

This hotel is widely recognized for its spacious rooms and the unique full kitchen amenities, which many guests find make their stay feel more like a comfortable apartment than a traditional hotel. This setup is particularly appealing to families seeking ample space and the convenience of preparing their own meals, as well as extended stay guests and business travelers who appreciate the home-like environment. While the hotel offers significant comfort and convenience in its room design, guest experiences are notably mixed regarding cleanliness and noise levels. To ensure a smoother stay, it is advisable for guests to confirm specific room features, such as the presence of doors on bedrooms, and to consider bringing extra personal supplies.

Facilities & Amenities
The hotel's most praised amenity is the inclusion of full kitchens in the rooms, equipped with a refrigerator, stove, dishwasher, and microwave, which guests find invaluable for saving money on dining out. The availability of Wi-Fi is generally consistent and reliable, supporting both leisure and business needs. However, feedback on the swimming pool is mixed; while some guests enjoy it, many report it being closed, appearing cloudy, or being smaller than anticipated. The laundry room is available for guest use, though some reviews indicate issues with the machines or the overall condition of the area. Other in-room features like televisions are present, but occasionally guests report issues with remotes or other minor maintenance needs.

Cleanliness & Room Comfort
Guests consistently highlight the spacious rooms and generally comfortable beds as positive aspects of their stay, contributing to a restful experience. However, feedback on overall cleanliness is highly varied; while some rooms are described as spotless, many guests report issues such as dirty carpets, visible stains on furniture and linens, excessive dust, and the presence of bugs like ants and roaches. Noise levels are a significant concern for many, with frequent complaints about loud neighbors, parties, and general disturbances, though some guests do report quiet stays. The general room condition is often described as outdated or worn, with reports of broken items like closet doors, lights, and plumbing fixtures. Additionally, a recurring issue is the lingering smoke smell in non-smoking rooms, and some guests experience problems with hot water availability.

Dining & Food Quality
The complimentary breakfast offered by the hotel receives consistently mixed to negative feedback from guests. Many describe the options as limited, with common complaints about the absence of hot food items such as eggs, potatoes, or meat. Instead, guests often find only basic choices like waffles, cereal, and yogurt, along with pre-packaged items. Issues with the coffee being cold or old, and juice machines being out of order or empty, are also frequently mentioned. While some guests find the breakfast adequate for a quick start to the day, many express disappointment over the lack of variety and quality, often opting to dine elsewhere.

Location & Accessibility
The hotel's convenient location is a significant advantage for many guests, offering easy access to major highways and placing it close to a variety of restaurants and shopping options. Its proximity to local attractions such as amusement parks, zoos, and downtown areas makes it a practical choice for both leisure and business travelers. Regarding parking, experiences are varied; some guests find it easy and readily available, while others report difficulties in finding spaces, especially during peak times, and note concerns about activity in the parking areas. Overall, the location is generally well-regarded for its convenience and accessibility to surrounding points of interest.

Staff & Service
Guest experiences with the hotel staff are quite varied. Many reviews praise the friendly staff for their helpfulness, professionalism, and accommodating nature, highlighting instances of quick check-ins and willingness to assist. However, a notable number of guests report encountering rude staff, inflexibility, and a general lack of helpfulness, particularly when addressing issues like room cleanliness or maintenance. The check-in process is generally smooth for some, but others mention unexpected deposit policy issues or delays. Maintenance response is inconsistent, with some problems being addressed promptly while others remain unresolved. Housekeeping service is a frequent point of contention, with numerous complaints about rooms not being cleaned during stays and insufficient towels or supplies being provided.

Additional Information
The hotel's design, resembling an apartment-like feel, is frequently appreciated by guests, making it particularly suitable for long-term stays and those seeking a more residential experience. A recurring theme in reviews is the deposit policy, which some guests find unexpectedly high or problematic upon check-in. The property is noted to be undergoing or in need of renovations, with many guests observing that parts of the hotel appear outdated or worn. Despite some challenges, the hotel is often chosen for group events such as family gatherings, corporate retreats, or sports team accommodations, benefiting from its spacious units. Additionally, the hotel occasionally offers various discounts or special promotions, which can be a draw for budget-conscious travelers.