Sonesta Select Milwaukee Brookfield

This hotel is often noted for its comfortable beds and spacious rooms, providing a restful experience for many guests. Its convenient location near various shopping and dining options makes it a practical choice for visitors. The property generally offers good value, appealing to budget-conscious travelers and families seeking comfortable accommodations. While many appreciate the room amenities like coffee makers and refrigerators, feedback on cleanliness and staff service is mixed. The breakfast offerings also receive varied comments, with some finding them satisfactory and others noting limitations. For travelers with pets, the hotel is an option, though some find the associated fees excessive. Business travelers may also find the quiet environment and accessible location beneficial. To ensure a smooth stay, guests are advised to verify the current status of the pool and be prepared for potential incidental deposit holds.

Facilities & Amenities
The hotel offers various amenities, though guest experiences are mixed. Many rooms are equipped with convenient features such as a coffee maker, refrigerator, and microwave, which guests appreciate for in-room convenience. While a pool is available, it frequently receives negative feedback, with reports of it being closed, too cold, or appearing dirty; some guests also note the absence of a whirlpool despite its advertisement. The fitness room is present but occasionally described as uncomfortably warm. Connectivity can be an issue, as the Wi-Fi is sometimes unreliable or slow. Furthermore, the single elevator is often cited as inconveniently located or out of order, requiring guests to navigate long hallways. In-room TVs are frequently mentioned as being outdated, small, having limited channel selections, or experiencing functionality issues, with some content requiring additional payment. Issues with non-functional ice machines are also occasionally reported.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many highlighting the exceptionally comfortable beds and high-quality linens that contribute to a restful sleep. Rooms are often described as spacious and quiet, providing ample room for relaxation. Standard amenities such as a coffee maker, refrigerator, and hair dryer are typically available and appreciated. However, opinions on cleanliness are mixed; while some guests find their rooms super clean, others report issues like stained carpets, dirty bathrooms with hair or mold, and worn fixtures. The condition of sofas in rooms is sometimes noted as dirty or torn. Noise can be a significant concern, with many guests complaining about thin walls allowing sounds from neighbors or hallways to be easily heard, and some mentioning loud AC noise. Issues with non-functional TVs or overflowing sinks are also occasionally reported, impacting overall room comfort.

Dining & Food Quality
The hotel's breakfast service receives varied feedback from guests. While some appreciate it as a convenient and tasty offering, many describe it as limited, basic, or disappointing. Common complaints include a lack of variety, with the same items offered daily, and issues with food not being restocked quickly enough, leading to empty trays. Guests often report long lines for popular items like waffles, attributed to insufficient equipment. The quality of hot food, such as eggs and sausage, is sometimes criticized for being cold. Many guests note a general absence of protein options or fresh fruit, with the selection primarily consisting of carbohydrates like cereal, muffins, and bread. The availability of Starbucks coffee is a positive point for some. However, several reviews mention that the advertised restaurant or bar facilities were closed or non-existent, impacting dining options beyond the basic breakfast.

Location & Accessibility
The hotel's central location is a significant advantage, consistently praised by guests for its convenience and accessibility. It is situated near numerous shopping centers and a wide variety of restaurants, making it easy for guests to find dining and retail options within walking distance or a short drive. The property offers good access to main roads, facilitating travel to nearby cities and attractions. Parking is generally described as easy, ample, and often free, which is a notable benefit for guests traveling by car. While the overall location is highly regarded, some guests mention that the hotel's entrance can be somewhat hidden, and the internal layout may require considerable walking to reach rooms, particularly if the single elevator is not conveniently located for their specific accommodation.

Staff & Service
Guest experiences with the hotel staff and service are notably varied. Many reviews commend the friendly staff, describing them as welcoming, helpful, and attentive, contributing positively to their stay. Instances of quick check-in and responsiveness to guest requests, such as providing extra towels, are frequently highlighted. However, a significant number of guests report negative interactions, citing rude or unprofessional behavior from front desk personnel, particularly during check-in or when addressing concerns. Issues with incidental deposits are a recurring theme, with guests experiencing difficulties in getting refunds or receiving unclear explanations, often leading to frustration. Housekeeping service is another area of mixed feedback; while some rooms are well-maintained, others report rooms not being cleaned, towels not being replaced, or staff entering rooms despite "do not disturb" signs. Understaffing at the front desk can also lead to long wait times.

Additional Information
Guests should be aware of several important details that frequently arise during stays. A significant point of contention is the hotel's policy regarding incidental deposits, which are often noted as high and can be subject to delays or complications in refunding, leading to considerable frustration for many guests. The hotel maintains a pet-friendly policy, though some visitors find the associated fees to be excessive. While the property is described as an older establishment with some worn fixtures, there are indications that it is under new management and may be undergoing major renovations in the future. Some guests have reported being charged an additional fee for early check-in, even when rooms were readily available. Furthermore, there have been isolated concerns regarding room security, such as unlocked patio doors, and issues with the hotel's lost and found process.