Sonesta Select Nashville Airport Suites

This hotel is frequently praised for its spacious rooms and suites, offering ample space for families and travelers seeking comfort. Its convenient location near the airport and major attractions like Opry Mills makes it a practical choice for various types of stays, including stopover guests and those exploring the city. Guests often highlight the general cleanliness of the property and the friendly staff as key positives. The indoor pool is a notable feature, particularly for families with children. However, some guests have noted inconsistencies in service and certain aspects of room maintenance. To ensure a smoother experience, it is advisable to confirm specific amenity availability, such as pool access, and to inquire about any potential additional fees upon check-in.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort. The indoor pool is a significant draw, often described as large and warm, making it suitable for both leisurely swims and family enjoyment. However, a recurring concern is the frequent use of the pool for private swim lessons, which can limit availability and create a crowded, less relaxing environment for hotel guests. Some reviews also mention issues with the pool's cleanliness, including murky water or strong chlorine odors. A fitness center is available and generally well-regarded. While free Wi-Fi is provided, some guests have reported difficulties obtaining the password or connecting. Other convenient amenities include a laundry room, and some guests noted slow elevators.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many appreciating the spacious rooms and comfortable beds that contribute to a restful stay. The rooms are often described as clean and modern, with some guests highlighting the convenience of full-size toiletries. However, there are notable inconsistencies; some reviews mention dirty bathrooms, stained couches or mattresses, and a persistent musty odor in certain areas, including the lobby and some rooms, occasionally linked to damp carpets. Noise levels are typically low, but some guests have experienced disturbances from other guests or general hotel operations. Issues with in-room amenities like TV functionality and fan adjustment have also been reported.

Dining & Food Quality
The complimentary breakfast is a prominent feature, with many guests appreciating the convenience and variety of options available. The spread typically includes hot items like eggs and sausage, along with cereals, muffins, and waffles. Some guests have particularly enjoyed specific offerings like chicken cranberry sausage links and fresh avocado. While many describe the food quality as good or very good, there is mixed feedback, with some finding the breakfast bland or noting issues with the taste of certain items, such as eggs or sausage. Service in the breakfast area also receives varied comments, with some staff praised for their attentiveness and others criticized for being unhelpful or slow to replenish items, especially during busy periods.

Location & Accessibility
The hotel's central location is a significant advantage, offering airport proximity and easy access to downtown Nashville and attractions like Opry Mills. Guests find it convenient for both quick stopovers and longer stays, with many noting the ease of using ride-sharing services to reach various destinations. However, parking is a major point of contention. The parking lot is frequently reported as full, leading to difficulties finding a spot, and some guests have had to park off-site. A recurring and serious concern involves vehicle security, with multiple reports of incidents in the parking lot and a perceived lack of adequate hotel response or security measures. The airport shuttle service is available, though some guests found its schedule infrequent.

Staff & Service
The staff at this hotel receives mixed, but often positive, feedback. Many guests commend the friendly staff, describing them as helpful, accommodating, and providing attentive service, particularly during check-in and in response to requests. Some reviews highlight specific instances of staff going above and beyond to assist guests. Conversely, a notable number of guests have reported negative interactions, citing rude staff, unprofessional behavior, and a lack of responsiveness, particularly from the front desk. Issues include slow check-in processes, vague explanations of fees, and difficulties with housekeeping services, such as rooms not being cleaned daily or delays in providing requested items like fresh towels or sheets for pull-out sofas.

Additional Information
Guests should be aware of several important policies and potential charges. An incidentals deposit, typically around $100, is required upon check-in, which some guests found unclear or slow to be refunded. Furthermore, the hotel charges unexpected resort fees or daily fees, often ranging from $16 to $20, which cover amenities like breakfast, parking, and Wi-Fi, even if not utilized. The housekeeping policy is not daily, requiring guests to request services or obtain fresh towels and supplies from the front desk. The pet-friendly policy is appreciated by those traveling with animals, though some mention challenges with finding suitable outdoor areas. A significant and recurring issue is the use of the indoor pool for private swim lessons, which can severely limit guest access and create an uncomfortable atmosphere.