Sonesta Simply Suites Cleveland Airport

This hotel is characterized by its spacious suite layouts featuring kitchenette facilities, which are often the primary draw for guests seeking more room or an extended stay. However, this feature frequently comes with significant caveats regarding the availability of essential kitchenware. The property primarily caters to extended stay guests, including those on temporary work assignments or seeking accommodation during personal transitions, as well as families needing extra space. Budget-conscious travelers are also attracted by the perceived value, though many reviews indicate this often leads to disappointment. To ensure a smoother experience, guests should proactively confirm the operational status of all advertised amenities and be prepared for potential inconsistencies in room condition and available supplies.

Facilities & Amenities
While the hotel offers spacious rooms and suite layouts equipped with a kitchenette, microwave, refrigerator, and stove/oven, a pervasive issue is the consistent lack of kitchen equipment, including pots, pans, utensils, dishes, and cups, making the full kitchen feature largely unusable without personal supplies. The pool is a frequently mentioned amenity, but guests widely report it as being closed, dirty, or not available for use. Similarly, the advertised airport shuttle service is consistently noted as non-existent, leading to unexpected travel costs. Guests also report unreliable Wi-Fi connectivity and note that the fitness center, when accessible, is often not well-maintained, with some mentioning disgusting bathrooms within the facility.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is overwhelmingly negative. Many rooms are described as disgusting, filthy, and generally dirty, with widespread stains on carpets, furniture, walls, bedskirts, and sheets. Common complaints include peeling paint, holes in walls, and a variety of unpleasant odors, such as smoke, musty smells, or pet urine. Bathrooms frequently present issues like tiny spaces, flickering lights, clogged drains, toilet malfunctions, water damage, and mold spots. While some guests find the beds comfortable, many report dirty sheets and stained mattresses. Noise from street traffic, loud air conditioning units, and other guests is also a frequent concern, alongside reports of pests like roaches and flies.

Dining & Food Quality
Feedback regarding dining options is largely negative, primarily due to the consistent absence of breakfast, despite it often being advertised. When any form of breakfast is provided, it is typically described as a minimal and poor-quality "breakfast in a bag." Guests frequently express frustration over the lack of cups in their rooms, making it difficult to use the provided coffee makers. Furthermore, the absence of any dishes or utensils in the kitchenettes means guests cannot prepare their own meals, despite the presence of cooking appliances. The quality of the in-room coffee is also often criticized.

Location & Accessibility
The hotel's convenient location is frequently highlighted as a positive aspect, being situated near major freeways, event venues, and various shopping and dining options, including some within walking distance. Its proximity to the airport is also a key factor for many travelers. However, accessibility is hampered by issues with parking, which can be inconveniently located or perceived as unsafe, with reports of vehicle-related incidents. Some guests also express safety concerns about the surrounding area, particularly for solo travelers, and note that the hotel's back buildings are quite a distance from the main lobby, making access to services like coffee inconvenient.

Staff & Service
Guest experiences with staff and service are notably mixed, though negative feedback is prevalent. While some guests commend the friendly staff and their helpfulness and accommodating nature, many others report staff as being rude, unresponsive, and unhelpful in addressing concerns. Common issues include long waits during check-in, rooms not being ready upon arrival, and problems with key cards. Housekeeping services are a significant point of contention, with many guests reporting a complete lack of room cleaning for extended stays, refusal to provide fresh linens or supplies, and general inattention to cleanliness. Refund requests for early departures or unsatisfactory conditions are frequently denied, leading to considerable guest frustration.

Additional Information
Guests should be aware that the hotel operates as an extended stay property, which means daily housekeeping is typically not provided for shorter stays. The hotel has a pet-friendly policy, though some guests have reported confusion regarding associated fees or specific pet types. A $100 deposit is often required upon check-in, with some guests experiencing delays or issues with its return. The property shares some buildings with a medical sleep lab, which can create an unusual atmosphere. Despite online advertisements, the hotel does not offer an airport shuttle service, and there is no EV charger available. Guests have also reported instances of water shut-offs due to external issues, impacting their stay.