Sonesta Simply Suites Detroit Troy

The hotel's most notable feature is its provision of spacious rooms equipped with full kitchenettes, offering guests the convenience of home-like amenities during their stay. This makes it an ideal choice for extended stays, business travelers, and families who benefit from the ability to prepare their own meals and enjoy a more independent experience. Many guests find the hotel offers good value for its price, appreciating the larger living spaces and the quiet environment. However, a recurring theme in guest feedback points to inconsistencies in both the level of cleanliness and the overall service quality. For couples or solo travelers, the added space provides comfort. To enhance your stay, it is advisable to confirm specific room amenities upon arrival and be aware of the significant security deposit, which is frequently mentioned by guests. Additionally, consider bringing your own toiletries and dish soap, as these are often not consistently provided.

Facilities & Amenities
Many guests highly value the full kitchenettes found in the rooms, which typically include a full-sized refrigerator, stove, microwave, coffee maker, and a selection of utensils and pots and pans, allowing for convenient meal preparation. The availability of laundry facilities is also a significant plus, especially for longer stays, though some guests have noted a fee for their use. The fitness center is available for guest use, though some reviews indicate it is small and located adjacent to the laundry room. While Wi-Fi is provided, some guests have reported inconsistent or slow connections. The hotel's lobby is described as basic, with no coffee offered, and some guests have noted the absence of an ice machine or a well-stocked store for essentials. Additionally, there have been mentions of elevators being out of service or having unpleasant odors.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests describe their rooms as clean, spacious, and featuring comfortable beds, contributing to a pleasant stay. However, a notable number of reviews highlight significant cleanliness issues, including hair in bathrooms and on pillows, food crumbs, mold or mildew in bathrooms, and general dirtiness of walls and carpets. Some rooms are reported to have unpleasant musty, cigarette, or other smoke odors. While rooms generally offer a large desk and work area, some furniture is described as old or worn, with cracked or peeling couches. Issues such as non-working air conditioning, clogged sinks or toilets, and lukewarm water in showers are also mentioned. Noise levels vary, with some guests enjoying a quiet environment, while others report disturbances from neighboring rooms or hallways.

Dining & Food Quality
The hotel does not offer a continental breakfast or any on-site dining facilities, which is a consistent point of feedback from guests. This design encourages guests to utilize the full kitchenettes in their rooms for meal preparation, a feature highly valued by those on extended stays or looking to save on dining out. Guests can find a stove, microwave, and refrigerator to prepare their own meals. While there is no room service, the hotel's location is frequently praised for its proximity to a wide variety of restaurants and shopping centers, providing ample external dining options. Guests appreciate the convenience of being able to easily access diverse culinary experiences just a short distance from the property, making up for the lack of internal food services and promoting a self-sufficient stay.

Location & Accessibility
The hotel's convenient location is a significant advantage, placing guests within easy reach of numerous restaurants, shopping centers, and major freeways. This accessibility makes it a practical base for exploring the surrounding area and accessing various amenities. Guests frequently mention its proximity to popular shopping destinations like Somerset Mall and Great Lakes Crossing. However, the parking situation receives mixed feedback; while ample parking is available, a recurring complaint is the unexpected daily parking fee. Furthermore, many guests highlight the presence of large potholes in the parking lot, which can be a concern for vehicle safety, particularly at night. Despite these parking-related issues, the overall consensus is that the hotel's location is highly beneficial for both leisure and business travelers.

Staff & Service
Feedback regarding the staff and service is notably varied. Many guests commend the staff for being friendly, accommodating, and helpful, with some individuals receiving particular praise for their exceptional service. However, a significant number of reviews describe staff as rude, unresponsive, or unprofessional, leading to frustrating experiences. The check-in process can be inconsistent, with some guests reporting quick service while others endure long waits or issues with key cards. Housekeeping services are limited, typically occurring once a week, and guests are often required to exchange their own towels at the front desk. There are also reports of maintenance issues not being promptly addressed and concerns about staff entering rooms before checkout time.

Additional Information
A frequently mentioned aspect of staying at this hotel is the significant security deposit, often $150, which many guests find surprising as it is not always clearly communicated during booking and can take several days or even weeks to be returned. The hotel maintains a pet-friendly policy, welcoming dogs, though some guests note challenges with finding suitable outdoor areas for pets and issues with uncleaned pet waste on the property. There are also reports of thin walls, which can lead to noise disturbances from neighboring rooms, impacting the overall quietness of the stay. Some guests have expressed concerns about the hotel's security, mentioning unlocked outer doors and occasional reports of unpleasant odors in common areas. Additionally, some guests have experienced issues with rewards program points not being credited for their stays.