Hotel Spa Termas de Reyes

The hotel offers a truly memorable experience, primarily distinguished by its thermal pools and spa facilities, which are beautifully integrated into a stunning mountain landscape. Guests are consistently captivated by the breathtaking natural surroundings, the profound sense of peace and tranquility, and the attentive service provided by the staff. The culinary offerings also receive frequent praise, adding to the overall enjoyment. This destination is ideal for couples seeking a romantic and relaxing retreat, individuals looking to destress and unwind, and nature lovers who appreciate serene, picturesque environments. While some families enjoy the setting, it is particularly suited for those prioritizing quiet relaxation over active entertainment. To maximize your experience, consider booking spa treatments well in advance due to their popularity, and be aware of the hotel's secluded location, which contributes to its peaceful ambiance but means fewer external dining or entertainment options nearby.

Facilities & Amenities
The hotel's thermal pools are a major draw, with the outdoor pool consistently maintained at a very warm temperature, often between 36 and 40 degrees Celsius, providing a deeply relaxing experience amidst the natural scenery. Some guests find the outdoor pool slightly too warm for active swimming. The spa is highly praised, featuring private thermal bath cabins with large windows offering stunning mountain views, allowing for intimate and serene relaxation. These individual thermal boxes are a unique highlight. The spa also offers sauna facilities and massages, which many guests describe as excellent, though massages are an additional cost and require advance booking. Wi-Fi connectivity is available, though some guests note it can be inconsistent or limited to common areas rather than reaching all rooms. A fitness center is available, but its location in a narrow hallway without windows or air conditioning is often mentioned as a drawback, and some reviews indicate it might be undergoing renovation or is not always accessible.

Cleanliness & Room Comfort
Guests consistently commend the hotel's impeccable cleanliness throughout the property, from common areas to individual rooms. Rooms are generally described as spacious and well-maintained, though some guests note that the decor can appear dated or in need of modernization, reflecting the hotel's historic nature. Feedback on bed comfort is mixed; while many find the beds comfortable, some guests report that mattresses are old, leading to discomfort or back pain, and some double beds are formed by joining two single beds. Many rooms feature balconies with beautiful views of the surrounding mountains and river. However, a recurring concern is the lack of air conditioning, which can make rooms uncomfortably warm, especially during summer months. Additionally, some rooms lack sufficient electrical outlets near beds, and older wooden floors can be noisy. Bathrooms are generally well-equipped, though some note issues like a lack of extractor fans or doors that obstruct the toilet.

Dining & Food Quality
The hotel's restaurant receives widespread acclaim for its excellent food quality and varied menu, offering gourmet dishes that impress guests. Many highlight the delicious pasta, tender meats, and well-prepared local specialties. The attentive service from the restaurant staff, including the maître d', is frequently praised, contributing to a pleasant dining experience. The breakfast is generally described as very good and comprehensive, with a wide selection of infusions, yogurts, fruits, and pastries. However, some guests note that the fruit selection might be canned rather than fresh, and there could be more options for those with dietary restrictions, such as gluten-free or sugar-free choices. The bar service, particularly at the pool area, is also well-regarded, with guests enjoying well-made drinks and snacks. The overall consensus is that the dining options offer good value for the quality provided.

Location & Accessibility
The hotel boasts a unique and secluded location nestled deep within the mountains, offering unparalleled panoramic views of the surrounding landscape, including the river and lush greenery. This setting provides a tranquil and peaceful environment, ideal for relaxation and disconnecting from urban life. While isolated, the hotel is conveniently located just a few kilometers from the capital city, making it accessible by car or taxi. Public transportation, though available, is less frequent. Parking is available on-site, typically uncovered. The breathtaking views from various points, including rooms, the pool, and the restaurant, are a consistent highlight, making the journey to the hotel well worth it for many guests. The natural beauty of the area is a significant draw, offering opportunities for walks and enjoying the serene environment.

Staff & Service
The staff consistently receives high praise for their exceptional helpfulness, friendliness, and attentiveness. Guests frequently highlight their willingness to assist with various requests, from translating messages to providing recommendations. The check-in process is generally smooth, with staff providing clear explanations of the hotel's facilities and services. However, some guests have reported issues with reservations or billing discrepancies at the front desk, which required persistence to resolve. The restaurant staff and spa personnel are particularly commended for their professionalism and warm demeanor, enhancing the overall guest experience. Housekeeping is also noted for maintaining high standards of cleanliness. The overall impression is that the staff's dedication to service is a significant asset, making guests feel welcomed and well-cared for.

Additional Information
The hotel is a historic building, with some parts dating back many years, and while generally well-maintained and partially renovated, some areas still show their age or could benefit from further modernization. Guests with mobility issues should be aware that the hotel has limited accessibility features, with some areas, particularly the thermal pool, lacking ramps, which can be a concern for those with arthritis or other physical limitations. The hotel has a strict check-out policy regarding the continued use of facilities; guests are generally not permitted to use the pools or spa after checking out unless they pay for a late check-out. While the hotel provides amenities like bathrobes and disposable slippers for spa use, some guests note a lack of certain modern conveniences in rooms, such as air conditioning or sufficient electrical outlets. The hotel is generally considered a place for quiet relaxation, with some guests noting it's not ideal for children due to a lack of specific activities for them.