Spark by Hilton Hummelstown Hershey

This hotel is a popular choice for its convenient location near major attractions and its friendly, accommodating staff. Guests frequently highlight the hotel's cleanliness and the comfortable beds, making it a suitable option for various travelers. It is particularly well-suited for families visiting the nearby amusement park and medical visitors due to its close proximity to the medical center. Sightseers and business travelers also find it appealing for its accessibility and amenities. To ensure a smooth stay, it is advisable to confirm reservations directly with the hotel, especially given recent ownership changes, and be aware that the property does not have an elevator, which may impact guests with heavy luggage or mobility concerns.

Facilities & Amenities
The hotel offers a range of facilities, though some are subject to ongoing renovations or occasional issues. Many guests enjoy the pool area, noting its zero-entry design and water features, which are particularly popular with children. However, some reviews mention the pool being closed for repairs, having cold water, or appearing green at times. A significant point of feedback is the absence of an elevator, requiring guests to use stairs, which can be challenging for those on upper floors with luggage. Rooms generally include a microwave and a mini-fridge, which are appreciated conveniences, along with a coffee maker. Guests also value the 24/7 coffee and tea service in the lobby and the availability of free Wi-Fi. Some rooms lack a dresser or a proper table, which can be inconvenient.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms and common areas, often describing them as immaculate and well-maintained. The beds are frequently noted as comfortable, contributing to a restful stay, though some find the pillows to be too thin or soft. While many rooms are described as spacious and modern, a recurring comment concerns the small size of the bathrooms, with some noting a lack of counter space or issues like slippery tubs and loose toilet seats. Noise can be an issue for some, with reports of highway noise or disturbances from other guests in the hallways or lobby, particularly in rooms with outside entry. Some guests have also reported musty smells, humidity, or minor issues like stains on bedding or the presence of small insects.

Dining & Food Quality
The hotel provides a complimentary breakfast, which receives mixed but generally positive feedback. Many guests are pleasantly surprised by the inclusion of hot food options such as scrambled eggs and sausage, which are often highlighted as a welcome change from typical continental offerings. The breakfast area is consistently described as clean and well-maintained. However, a significant number of guests express disappointment with the limited variety of the breakfast, noting a prevalence of carbohydrate-heavy items like bagels, muffins, and bread, with a frequent lack of fresh fruit or other protein options. Some also mention issues with the juice machine or cold food. Despite these criticisms, the convenience of having breakfast available is widely appreciated.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within very close proximity to key Hershey attractions. It is frequently praised for being just a few minutes' drive from Hershey Park, the Giant Center, and the Hershey Medical Center, making it ideal for visitors to these sites. The property is also conveniently located near various restaurants and shopping areas, providing easy access to dining and entertainment options. While the hotel is situated off a main road, some guests find the parking lot access a bit confusing initially, and there are mentions of highway noise affecting some rooms. Despite these minor points, the overall accessibility and convenience to local points of interest are highly rated.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, being described as extremely friendly, helpful, and welcoming. Guests frequently commend their professionalism and willingness to go above and beyond, from quick check-in processes to assisting with specific requests. Many reviews highlight the staff's accommodating nature, whether it's providing directions, offering dinner recommendations, or promptly addressing maintenance issues. The breakfast staff is also often singled out for their pleasant demeanor and efficiency in keeping the dining area clean and stocked. While isolated incidents of less-than-ideal service or communication regarding specific policies have been noted, the general consensus is that the staff significantly enhances the guest experience.

Additional Information
Guests should be aware that the hotel has undergone recent renovations and an ownership change, which has unfortunately led to some confusion and reservation cancellations for guests who booked far in advance through third-party sites. It is highly recommended to re-confirm bookings directly with the hotel. The property maintains a pet-friendly policy, which is a significant draw for many travelers, with dedicated rooms that are noted for being clean and odor-free. Some guests have reported issues with noisy neighbors or loud activities in common areas, particularly around the pool or lobby late at night. Additionally, some rooms feature an outside entry, which some female travelers found less secure than traditional hallway entrances.