SpringHill Suites by Marriott Asheville

The hotel consistently receives high praise for its exceptional staff and overall cleanliness, making it a memorable stay for many. Guests frequently highlight the comfortable rooms and the great breakfast as key elements of their positive experience, often noting the generous and fresh offerings. Its pet-friendly approach also stands out, welcoming furry companions and providing dedicated outdoor areas. This hotel is particularly well-suited for families seeking spacious accommodations and amenities like the indoor pool, as well as travelers passing through or those visiting the Asheville area, including the Biltmore. To ensure a quiet stay, guests might consider requesting a room away from high-traffic areas, as some reviews mention noise. Additionally, if traveling with pets, it is advisable to clarify the specific pet policies beforehand to understand any associated fees.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays. The indoor pool is a popular feature, especially for children, though some guests found the water to be colder than expected, and there were occasional reports of it being out of service or having strong chemical odors. A well-equipped fitness center is available, featuring modern exercise equipment. Most rooms include a convenient kitchenette with a microwave, mini-fridge, and sink, along with a coffee maker. While Wi-Fi is provided, some guests experienced connectivity issues. The elevator has received mixed feedback, with reports of it being slow, occasionally out of order, or appearing dated. Laundry facilities are on-site and are generally well-maintained. An outdoor patio near the pool offers a peaceful area for relaxation. Some rooms are equipped with two televisions, though their placement sometimes drew criticism.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, with many rooms described as spotless and well-maintained, often noting a fresh scent upon arrival. The beds are frequently praised for being very comfortable, contributing to a restful night's sleep for most. Rooms are typically spacious and well-appointed, often including toiletries in the shower. However, some guests reported issues with room condition, describing them as worn or in need of updates, with isolated instances of finding uncleaned areas or pet hair. Bathrooms are generally clean and feature good water pressure, though some reviews mentioned issues like rusted tubs or mold on shower curtain liners. The pull-out sofa beds received significant negative feedback, often described as dirty, uncomfortable, or even unsafe due to sharp edges. Noise levels were a concern for some, with reports of thin walls allowing sounds from neighboring rooms or the interstate to be heard.

Dining & Food Quality
The complimentary breakfast consistently receives high marks from guests, often described as great, excellent, and offering a good variety of options. Hot items like waffles, eggs, and sausage are frequently available, alongside cold selections such as cereal, oatmeal, bagels, and fruit. The breakfast staff is generally praised for keeping the area clean and well-stocked. However, some guests noted that the breakfast area can become very crowded, especially during peak times, making seating a challenge. There were also isolated reports of popular items running out, such as waffle batter or milk, and some guests desired a wider selection of heart-healthy options or fresh fruit salad. A convenient restaurant is located adjacent to the hotel, providing an additional dining option.

Location & Accessibility
The hotel's location is generally considered convenient, being set back from the main road to offer a quieter environment while still providing easy access to major routes. It is within a short drive of downtown Asheville and various area attractions, including the Biltmore. Guests appreciate the ample parking available on-site, though it can become tight during busy periods. While the location offers proximity to many points of interest, some guests expressed concerns about the immediate vicinity, mentioning a noticeable presence of individuals experiencing homelessness and a general feeling of unsafety in the surrounding area. The hotel's position behind another property can also make it slightly challenging to locate upon initial arrival.

Staff & Service
The hotel staff consistently receives overwhelming praise for their friendliness, helpfulness, and professionalism, with many guests highlighting their welcoming and accommodating demeanor. The check-in and check-out processes are generally described as quick and easy. Most guests report positive experiences with housekeeping, noting that rooms are cleaned and restocked regularly. The hotel is also commended for its pet-friendly service, going out of its way to ensure comfort for guests and their animals. However, some guests reported issues with specific service aspects, including unfulfilled requests for room servicing, slow or unavailable maintenance, and instances where staff were perceived as unhelpful or rude. There were also concerns regarding billing discrepancies and the hotel's handling of loyalty program benefits.

Additional Information
Several important details contribute to the overall guest experience. The pet policy allows animals, but some guests found the associated fees to be unexpectedly high. While the hotel generally appears well-maintained, some reviews suggest it is showing its age and could benefit from further updates to fixtures and furniture. Guests should be aware that the Wi-Fi can be inconsistent, and the elevator may be slow or occasionally out of service. There were isolated reports of unexpected issues, such as a power outage during a stay. Some guests noted that the walls are thin, leading to noise from adjacent rooms. A unique aspect mentioned by a few guests is the occasional bear sighting in the parking lot or nearby wooded areas, adding a touch of nature to the stay.