SpringHill Suites by Marriott Greenville Downtown

This hotel offers a truly upscale and modern experience, consistently praised for its impeccable cleanliness and spacious rooms. Its signature feature is its prime downtown location, placing guests within easy walking distance of numerous attractions, dining, and entertainment options. The property is an excellent fit for families seeking comfortable and roomy accommodations, business travelers needing convenient access to the city center, and sightseers eager to explore the vibrant area on foot. To enhance your stay, consider utilizing the affordable public parking garage across the street instead of valet, and be aware that some rooms may experience street noise, so earplugs could be beneficial for light sleepers.

Facilities & Amenities
The hotel boasts an expansive and beautifully designed lobby that creates an inviting atmosphere, often noted for its pleasant signature scent. Guests frequently commend the well-equipped fitness center, which is described as being more akin to a full gym with numerous treadmills, ellipticals, and weight machines. While the outdoor pool is generally considered small and more suitable for lounging than swimming, it offers a pleasant space for relaxation. Convenient ice machines with crushed ice and water dispensers are available on each floor, and guests can also enjoy the outdoor patio area. The hotel provides complimentary bikes for exploring the city, and a lobby bar offers a welcoming spot for drinks and occasional live music.

Cleanliness & Room Comfort
Guests consistently highlight the spotless cleanliness of both the rooms and common areas, contributing to a fresh and inviting environment. Most guests find the beds very comfortable, ensuring a restful night's sleep, though a few have noted some beds felt too firm. The spacious rooms are well-appointed with amenities such as couches, desks, and large televisions, with some offering impressive city views. However, feedback on bathroom design is mixed; while modern, some guests found the sliding, frosted glass doors lacked sufficient privacy, especially when the light was on at night. Noise levels received varied comments, with some rooms being quiet, while others experienced loud HVAC systems or street noise from outside.

Dining & Food Quality
The complimentary breakfast consistently receives rave reviews, often described as one of the best hotel breakfasts guests have experienced. It features a wide variety of high-quality options, including fresh eggs, bacon, sausage, oatmeal, fresh fruit, and often unique items like pearl sugar waffles or spinach feta frittatas. The breakfast area is spacious and well-stocked, with attentive staff ensuring items are replenished promptly. The on-site restaurant and bar, Oak & Honey, is praised for its good drinks and solid food, with guests enjoying the attentive bartenders. While most feedback is positive, some guests noted that the bar's kitchen might close early on certain days.

Location & Accessibility
The hotel's central location is a significant highlight, positioning guests within easy walking distance of downtown Greenville's main attractions, including Main Street, Reedy Falls, the Peace Center, and various restaurants and shops. This convenience allows guests to explore the city without needing a car. Parking options include both valet service and a more affordable public parking garage located directly across the street. Most guests found the valet service efficient and friendly, while the adjacent garage offers a cost-effective alternative, though it typically does not include in-and-out privileges. The area is generally perceived as safe and easily navigable on foot.

Staff & Service
The staff consistently receives high praise for being incredibly friendly, welcoming, attentive, and helpful. Guests frequently commend the quick check-in process and the overall professionalism of the team. Specific mentions include the efficiency of the valet service and the dedication of the breakfast staff in maintaining a well-stocked and clean dining area. Most guests report a positive and accommodating experience, highlighting the staff's willingness to assist with requests. However, some isolated instances of dissatisfaction were noted regarding issues with loyalty program benefits, late checkout requests, or perceived unfriendliness from a few individual staff members during specific interactions.

Additional Information
Guests should be aware that while the hotel is pet-friendly, there may be a fee per stay associated with bringing pets, and some guests found suitable outdoor potty areas challenging to locate nearby. Housekeeping services are typically provided every other day, which some guests found less frequent than expected, occasionally requiring requests for fresh towels or supplies. The mini-fridges in the rooms are designed to be eco-friendly, which means they may not maintain a continuous cold temperature, potentially impacting guests who need to store items requiring constant refrigeration. The hotel's lobby often hosts a popular annual gingerbread house competition during the holiday season, adding a unique festive touch.