SpringHill Suites by Marriott Lawrence Downtown

The hotel offers a distinctive stay, primarily defined by its unique conversion from an old outlet mall into a hotel, with all rooms providing a pleasant river view. This unconventional design, while initially surprising to some, contributes to a memorable experience. Guests consistently highlight the exceptional staff, who are praised for their warmth and helpfulness, alongside an outstanding complimentary breakfast that receives widespread acclaim. Its prime location at the edge of downtown makes it an ideal choice for families exploring the city, couples seeking a convenient getaway, and business travelers needing easy access to local attractions and work sites. To enhance your stay, consider utilizing a white noise app or fan to mitigate potential train noise from nearby tracks, and it's always wise to confirm the operational status of amenities like the pool and hot tub upon arrival.

Facilities & Amenities
The hotel provides a range of facilities, though guest experiences with them are mixed. Most guests appreciate the availability of a pool and hot tub, which are popular for relaxation, especially for families. However, some reviews frequently mention that the pool can be cold or that the hot tub is often out of order or not heated, which can be disappointing. The fitness center is available, but some guests found it to be basic, hot, or dirty, and it was occasionally closed for maintenance. On the positive side, the presence of a guest laundry facility is highly valued for its convenience and cleanliness. The hotel also offers meeting rooms, which are well-regarded for accommodating groups. While parking is generally described as easy and free, some guests noted it can be limited during events. The elevator system, however, received negative feedback, with reports of it being slow, noisy, or out of service.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, though some recurring issues are noted. Most rooms are described as spacious and comfortable, with many offering desirable river views. The beds are frequently praised for being comfortable, ensuring a restful night's sleep, though a few guests reported worn-out mattresses. While the rooms are largely considered clean, some reviews mention specific cleanliness issues like dust, cobwebs, or stained bedding, and some bathrooms had used soap or hairs from previous guests. A significant concern for many is the noise from nearby train tracks, which can be disruptive throughout the night. Additionally, the hotel's age is apparent in some rooms, with comments on outdated decor, dim lighting, and general wear and tear, including issues with bathroom fixtures like non-draining tubs or faulty toilets. Some rooms also had a noticeable musty smell.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise from guests, often cited as a standout feature. Many describe it as outstanding, offering a wide variety of hot and cold options, including fresh eggs, sausage, and an impressive oatmeal bar. Guests appreciate the quality and selection, noting items like crispy bacon, mini waffles, and various cereals, fruits, and beverages. The breakfast area is well-maintained, with staff frequently refilling items to ensure freshness. While the majority of feedback is overwhelmingly positive, a few guests expressed disappointment with specific items, such as microwaved or pre-fab options, or noted instances where popular items ran out. Overall, the breakfast is considered a significant value-add, contributing positively to the guest experience.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests. It is situated at the north end of downtown, providing easy walking distance to Mass Street, which is bustling with shops, restaurants, and entertainment. Its proximity to the Kansas River offers scenic views and access to a riverfront trail, popular for leisurely strolls. For those visiting the University of Kansas, the hotel is a short drive away, making it a practical base for college tours or game days. Parking is readily available and free, a notable advantage in the downtown area, though some guests found the entrance challenging to locate, especially after dark. A significant drawback mentioned by many is the hotel's close proximity to train tracks, leading to frequent and loud train noise throughout the day and night, which can impact sleep quality.

Staff & Service
The staff at this hotel consistently receives overwhelming praise, standing out as one of its strongest assets. Guests frequently describe them as friendly, helpful, attentive, and accommodating, often going above and beyond to ensure a positive stay. From quick check-in processes to providing useful local recommendations, the team's dedication to customer service is a recurring theme. Many reviews highlight the staff's warm greetings, willingness to assist with requests, and overall pleasant demeanor, which significantly enhances the guest experience. Even when issues arise, such as room problems or amenity closures, the staff are commended for their responsiveness and efforts to resolve concerns promptly. Their genuine hospitality creates a welcoming and comfortable atmosphere for visitors.

Additional Information
The hotel's unique history as a repurposed building is a notable aspect, though its unconventional layout, including the main entrance on the third floor, can be initially confusing for some guests. A specific hotel policy regarding local residents and deposits was mentioned by one guest as a negative experience. While the hotel generally provides a good experience, some guests reported issues with room service frequency, noting it only occurs every third day. There were also mentions of heating and air conditioning problems, with rooms being too cold or hot, or units leaking. Guests should be aware of the no smoking policy on the back patio/walkway. Despite these points, the hotel offers spacious rooms with good water pressure and ample power outlets, and the availability of a guest laundry facility is a practical convenience.