SpringHill Suites by Marriott Ontario Airport/Rancho Cucamonga

This hotel is consistently praised for its new and modern design, offering spacious suites that provide ample room for relaxation. Its signature feature is its convenient location, making it an excellent choice for business travelers due to its proximity to the airport and work sites, as well as for families who appreciate the generous room sizes and complimentary breakfast. Guests frequently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the generally friendly and helpful staff. To ensure a comfortable stay, guests might consider requesting a room away from the freeway side if sensitive to noise, and be prepared for the popular breakfast area to be quite busy during peak hours.

Facilities & Amenities
Guests frequently commend the hotel's new and modern feel, noting the well-maintained spacious rooms that offer plenty of space. The pool is a popular feature, especially for families, with many guests appreciating its warm water and cleanliness, though some mention the hot tub occasionally has issues with heating or cleanliness. A well-equipped fitness center is available for guests to maintain their routines. Rooms are equipped with convenient amenities such as a microwave, mini fridge, iron, and iron board. The hotel also provides free Wi-Fi and a coffee maker in each room, with hot water available 24/7 in the lobby. Additional conveniences include a snack/convenience area in the lobby, an outdoor fire pit seating area, a water bottle refill station in the gym, and coin-operated washer and dryer facilities. Some guests note that the elevators can be slow or appear worn.

Cleanliness & Room Comfort
The hotel generally receives high marks for its meticulously clean environment, from the lobby to the guest rooms. Guests often describe the rooms as spacious and well-designed, contributing to a comfortable stay. Most find the beds comfortable, ensuring a restful night's sleep, though a few guests have noted them to be a bit firm or prone to squeaking. The showers are typically praised for their size and good water pressure. However, some specific design elements, such as the glass bathroom door, can allow light to disturb others in the room at night. Isolated reports mention occasional lapses in cleanliness, such as dirty showers or stained upholstery, and some guests have experienced issues with air conditioning noise or rooms being too cold due to heating problems.

Dining & Food Quality
The free hot breakfast is a significant highlight for many guests, consistently receiving praise for its wide selection and good quality. The breakfast spread typically includes popular items like eggs, sausage, waffles (with a self-serve waffle maker), and an oatmeal bar with various toppings. Many guests describe the coffee as rich and full-bodied, and appreciate its availability. The breakfast area can get quite busy, especially during peak times, and popular items like yogurt may run out quickly. Despite the rush, the breakfast staff are frequently commended for their efficiency in keeping items stocked and for their friendly and attentive service.

Location & Accessibility
The hotel's great location is a major advantage, offering convenient access to various points of interest. It is situated very near Ontario International Airport, making it ideal for travelers with early flights, and provides easy access to major freeways. Guests appreciate its proximity to shopping destinations like Ontario Mills Mall and a variety of restaurants. A Starbucks and a Costco Business store are conveniently located directly across the street. While the hotel offers plenty of parking, guests should be aware that there is a daily parking fee. Some guests note that the immediate surrounding area is industrial, meaning there are not many attractions within walking distance beyond the directly adjacent stores.

Staff & Service
The hotel staff consistently receives high praise for their friendly and helpful demeanor, contributing significantly to a positive guest experience. Many guests highlight the attentive service and genuine hospitality provided by the team, from the front desk to the breakfast area. The check-in process is often described as quick and efficient, and staff are generally accommodating to guest requests, such as providing extra blankets or allowing early check-ins. The breakfast staff are particularly singled out for their excellent service, cheerfulness, and efficiency in managing the busy morning rush. While the majority of feedback is positive, a few guests have reported less friendly interactions with certain front desk personnel or occasional issues with housekeeping not cleaning rooms or refilling amenities.

Additional Information
Guests frequently note specific aspects of the hotel experience that are important to be aware of. Noise from other guests, particularly children running in the hallways or loud neighbors, can occasionally be an issue, leading some to wish for stricter noise policies. Many reviews indicate that daily housekeeping is not standard, and guests often need to request items like toilet paper, towels, or blankets from the front desk. The design of some rooms includes glass bathroom doors or unusual TV placement that some guests find less than ideal. Furthermore, some guests have reported inconsistent water temperature or pressure in the showers, ranging from only hot to only cold water. The hotel also requires a deposit upon check-in.