SpringHill Suites by Marriott Provo

The hotel is highly regarded for its innovative room layouts, particularly the split bathroom design, and its prime location directly adjacent to the BYU campus. This makes it an excellent choice for BYU visitors, including students, parents, and game attendees, as well as families seeking spacious accommodations and convenient amenities. Many guests also find it suitable for road trippers looking for a comfortable and pet-friendly stop, and business travelers who appreciate the well-designed workspaces and quiet environment. Guests frequently commend the generally high level of cleanliness, the quality of the complimentary breakfast, and the exceptionally friendly and helpful staff. To enhance your stay, it is advisable to check your room upon arrival for any minor maintenance issues and to plan your breakfast timing to avoid peak crowds, ensuring a more relaxed start to your day.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects receive mixed feedback. There is an indoor pool, which many guests appreciate having, but it is frequently described as small, cold, and notably lacks a hot tub, which disappoints some visitors. A fitness center is available, though it is generally considered simple and equipped with standard machines. While Wi-Fi is provided, a few guests reported connectivity issues, sometimes requiring specific login procedures. Parking is available on-site, but many reviews highlight it as limited and having tight spaces, which can be challenging, especially for larger vehicles. For added convenience, the lobby provides coffee and tea available throughout the day, and a mini-shop offers snacks and microwaveable food items. Some guests also appreciated the presence of laundry facilities.

Cleanliness & Room Comfort
Guests frequently praise the spacious rooms and their thoughtful design, often featuring a separate living area and ample storage. A standout feature is the split bathroom layout, with the toilet and a sink in one area, and the shower and another sink in a separate space, which many find highly convenient. The beds are generally described as comfortable and the pillows receive consistent acclaim, contributing to a restful sleep. However, feedback on cleanliness is mixed; while many rooms are noted as very clean, some guests reported issues such as hair in the shower or on bedding, dusty furniture, or signs of wear like chipped surfaces and stained upholstery. Concerns were also raised about water pressure and temperature control in the showers, with some experiencing no hot water or difficulty operating fixtures. Noise levels from both the street and internal hotel activities were occasionally an issue, though many rooms were found to be quiet. The HVAC system sometimes presented challenges with temperature regulation or loud operation.

Dining & Food Quality
The complimentary breakfast at the hotel is a significant highlight for most guests, often described as good quality and offering a wide variety of options. Popular items include scrambled eggs, sausage, biscuits and gravy, oatmeal with various toppings, and breakfast sandwiches. While waffles are typically available, some guests noted a change from self-serve waffle makers to pre-made, steam-tray versions, which were less appealing. The coffee provided in the lobby and at breakfast often received comments about being cold or not consistently hot. During peak times, the breakfast area can become crowded, and some guests observed that staff struggled to keep items well-stocked, leading to temporary shortages of plates, cups, or specific food items. Despite these minor issues, the breakfast is generally considered a substantial and satisfying start to the day, with many appreciating the inclusion of dairy-free milk options.

Location & Accessibility
The hotel boasts an excellent and central location, particularly advantageous for visitors to the BYU campus, which is within easy walking distance. This proximity makes it an ideal choice for attending university events, games, or campus visits. Beyond the university, the hotel is conveniently situated near a variety of restaurants, offering diverse dining options within close reach. Guests also appreciate its accessibility to major roadways, facilitating travel to other local attractions like Bridal Veil Falls, hiking trails, and museums. The surrounding area is generally perceived as safe, contributing to a comfortable stay. While the location is highly praised, some guests noted that parking can be limited and spaces are often tight, which might be a consideration for those traveling with larger vehicles. Despite being near a busy road, which can lead to some street noise, the overall convenience of the location is a major draw.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpful service, with many guests highlighting their accommodating nature and willingness to assist with various requests. Most experiences with the check-in process are positive, described as quick and efficient. When issues arise, some guests reported excellent issue resolution, with management promptly addressing concerns and offering solutions. However, feedback is not entirely uniform; a few guests encountered front desk staff who were perceived as unfriendly or unhelpful, particularly during check-in or when dealing with specific problems. Housekeeping service also received mixed reviews; while many found rooms to be well-maintained, some reported instances of missed service or, in rare cases, accusations regarding missing items. Despite these isolated incidents, the overwhelming sentiment is that the staff's dedication to providing a positive guest experience is a significant asset to the hotel.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with their animals, though finding suitable outdoor areas nearby can sometimes be a minor challenge. While the overall value of the stay is generally considered good by many, some guests felt the hotel was overpriced given certain maintenance issues or perceived age. The hotel's commitment to guest satisfaction is evident in instances where management proactively addressed concerns, sometimes offering compensation or points for inconveniences. Guests also noted the availability of laundry facilities, which is a practical amenity for longer stays or road trips. The presence of a Bible in the room was appreciated by some guests. Overall, the hotel aims to provide a comfortable and convenient experience, with its unique room design and accommodating staff often leaving a positive lasting impression.