SpringHill Suites by Marriott Richmond North/Glen Allen

The hotel is frequently highlighted for its exceptionally friendly and helpful staff, who consistently receive praise for their attentiveness and willingness to assist guests. This commitment to service stands out as a signature feature, often making a positive impression despite other reported issues. The property’s convenient location also makes it a suitable choice for families and groups attending local events or sports tournaments, as well as road trippers seeking a comfortable stopover. Guests appreciate the spacious rooms, which are often described as comfortable. However, many reviews indicate that the hotel is in significant need of updates and renovation. To ensure a more satisfactory stay, it is advisable to confirm the operational status of specific amenities, such as the pool, and manage expectations regarding the overall condition of the property.

Facilities & Amenities
The hotel offers various facilities, though guest experiences are mixed. The indoor pool is a significant point of contention; while some guests enjoy it, many report it being closed for maintenance, having murky or dirty water, or being too cold. Several reviews also note the absence of a hot tub, despite it being advertised. The fitness center is generally described as well-equipped, with some appreciating the availability of towels and a water station. However, the elevators are frequently mentioned as old, noisy, shaky, and in need of repair, with some lights and direction indicators not working. While Wi-Fi is available, some guests experienced connectivity issues. Suites are noted to lack basic kitchenette supplies like plates and cutlery, and the laundry facilities have been reported to have broken dryers.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied, with many guests expressing significant concerns. While some rooms are described as clean and comfortable, a large number of reviews detail issues such as stained carpets, bedsheets, and pillowcases. Many guests reported finding hair in the shower or on surfaces, trash left from previous occupants, and pervasive dust. Mold and mildew are frequently mentioned in bathrooms, particularly around bathtubs and caulking. Some rooms had ants, roaches, or other bugs. Beyond cleanliness, the rooms are often described as outdated with worn furniture, peeling wallpaper, and broken fixtures like lights, outlets, and TVs. Despite these issues, the beds are consistently praised for being comfortable, providing a restful night's sleep for many. Noise from thin walls, street traffic, and elevators can also be an issue.

Dining & Food Quality
The complimentary breakfast receives mixed reviews. Many guests appreciate the variety of options and the convenience of a hot meal, with some specifically praising the coffee and the egg and spinach soufflé. However, a significant number of reviews mention that items frequently run out, are not restocked promptly, or are of poor quality, such as cold food, stale muffins, or sour milk. Issues like a broken juice machine and a lack of plates or napkins in the dining area are also reported. While some find the breakfast to be a good start to the day, others are disappointed by the limited selection and inconsistent availability, leading them to seek dining options elsewhere.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering convenient access to various points of interest. Guests appreciate its proximity to major highways, making it an ideal stopover for road trips. Numerous dining options and shopping centers are located nearby, often within walking distance or a short drive. The hotel is also well-situated for those attending events at local event centers or sports tournaments. Parking is generally described as ample and convenient, though some note the lot can be tricky to navigate. Overall, the hotel's strategic position allows for easy exploration of the surrounding area and quick access to amenities.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, standing out as a highlight of many guests' stays. Reviewers frequently describe the team as friendly, helpful, attentive, and professional. The check-in process is often noted as quick and efficient, with staff members going above and beyond to accommodate requests and resolve issues. Many guests commend the staff's excellent customer service, highlighting their welcoming demeanor and willingness to assist with various needs, from providing extra towels to addressing room concerns. While there are isolated reports of communication issues regarding late check-outs or housekeeping services, the overall sentiment underscores the staff's dedication to creating a positive guest experience.

Additional Information
The hotel is noted for its pet-friendly policy, which is a significant draw for guests traveling with animals, though some mention issues with lingering pet odors in rooms and high associated fees. A recurring theme across reviews is the hotel's urgent need for renovation and updates, with many guests observing that the property appears worn and dated. Some guests experienced issues with their rewards program benefits not being fully honored. The hotel provides a free shuttle service, which is particularly appreciated by those needing transportation to and from the airport. Guests should also be aware that some advertised amenities, such as a hot tub, may no longer be available, indicating a discrepancy between online information and the current state of the facilities.